7 Shifts

NOVEMBER 17, 2021

Enter 7shifts , a scheduling and team management app that simplifies the payday processes that typically run restaurateurs ragged. Any owner or manager running payroll manually understands the complexity faced each pay period. The downsides fall on management—weekly pay dramatically increases paperwork and admin time.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

AUGUST 4, 2020

Nowadays, though, owners and managers unable financially to bring back their full complement of staff are relying on the technology to facilitate almost everything with a food order, except make it. Lines, regardless of what creates them, are never good things in the service industry. Here’s how: Augmenting the Workforce.

Cash Management 198

Cash Management 2003 Mobile Ordering Customer Service 198

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Truth in advertising is of crucial importance.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Modern Restaurant Management

MARCH 24, 2020

Feature-rich mobile POS systems have evolved to processing orders, sending tickets to the kitchen, providing detailed reporting and offering thorough inventory and business management. Cash registers are a technology of the past as business owners now focus on greater flexibility and control.

POS 122

POS Cash Management Point of Sale Mobile Ordering 122

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Digital solutions that helped restaurants alleviate customer safety fears and adapt to restrictions boomed and tech providers scrambled to offer new products to get restaurants on board. Changing delivery order preferences.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Digital solutions that helped restaurants alleviate customer safety fears and adapt to restrictions boomed and tech providers scrambled to offer new products to get restaurants on board. Changing delivery order preferences.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

DECEMBER 21, 2020

Based on necessity and a will to survive, restaurants in every sector of the industry have been pivoting to meet customer expectations. All restaurants will need to understand their consumer and know the new customer journey better than ever before. Marketing Strategy Will Adapt. Messaging will become increasingly important.

2021 191

2021 Email Marketing Online Ordering Advertising 191

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Retail management 101 Master these skills one at a time. Retail management 101. That’s where we can help.

Retail 144

Retail Management Management Point of Sale 144

7 Shifts

DECEMBER 3, 2019

Instead, you’ll have to look to those with experience and knowledge of how to expand a franchise. Since this is (at least) your second business, you should have written a business plan already, so we won’t bore you with the details of what a good business plan should contain. Looking for a new source of capital this time around?

Franchise 368

Franchise Franchising Audits Point of Sale 368

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Menu variety plays a substantial role in every dining experience. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this. Can't touch this.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. Now, think about this – when did we become so attached to technology that a bartender couldn’t work out of a cash drawer, or simply have me sign a bill to my room knowing that it could be charged to my account at a later date?

Hospitality 207

Hospitality Employee Relations Cash Management Training 207

Ken Burgin

DECEMBER 12, 2023

Not as glamorous as the cool and creative ones who are bubbling with new ideas for marketing, management and all the hot topics. They hold the ‘collective memory’ of customers and the area – likes, dislikes etc. They make the least demands on management time. Maybe they are a member of your Support Team, the B-Team.

Cash Management 68

Cash Management Uniforms Consumer Goods Management 68

Sling

JULY 1, 2023

Why will customers keep coming back after their first visit? The Small Business Administration is a good place to look, and you should plan to speak with your legal counsel for more guidance. You want everything to be a good fit with the concept you’re going for. Who is your target market? What atmosphere do you want to create?

Fine Dining 78

Fine Dining Cash Management Restaurant Law Consumer Goods 78

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. On the Road to Recovery. Return to On-Premise.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

SEPTEMBER 15, 2021

Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. . Despite these struggles, Alignable also learned in its poll that the No.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Deliverect

MARCH 17, 2020

So how can the food industry try to keep its head above water during these difficult times, and how can consumers continue to support their local food and hospitality businesses? This solution pushes your delivery orders to your point-of-sale system, so you can easily manage your online sales channels. Offer delivery and/or takeaway.

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

EATER

FEBRUARY 26, 2024

My own first experience at the restaurant was a first date with a man whose name I do not remember, but I vividly recall that I accidentally (lightly!) It’s where you go when you’re freshly flush with cash from your first teenage job and want to feel fancy with your friends as you try to figure out how the hell to pronounce “Emmentaler.”

Dine-in 117

Dine-in Customer Experience Specials Cash Management 117

The Restaurant Times

NOVEMBER 17, 2022

We are in a day and age where people continuously seek thrills, new experiences and the sensation of the unknown. When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Pop-ups are known for their unique and priceless experience.

Marketing 52

Marketing 2023 Email Marketing Social Media 52

EATER

NOVEMBER 1, 2022

As a server my job was not only to prepare drinks and run food, but to assist customers in navigating the technology, troubleshooting when it didn’t work, and explaining, repeatedly, why exactly our restaurant did things that way — and I didn’t exactly have a good answer.

Mobile Ordering 123

Mobile Ordering Customer Service Food Order Online Ordering 123

Deliverect

MARCH 24, 2021

They allow businesses to avoid front-of-house overheads, reducing costs while increasing revenue by reaching new off-premise customers. Are you more interested in pouring over data than face-to-face customer interactions? If the answer to all these questions is yes, there’s a good chance you’ll get on well with the ghost kitchen model.

Food Truck 148

Food Truck Front of House Fine Dining Food Order 148

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. As a restaurant owner, you are responsible for the customer service whether it be from the bar staff or restaurant staff. 4 Ways To Train Your Bar Staff To Deliver Good Customer Experience.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

The Restaurant Times

JULY 2, 2020

Even though takeaway and delivery orders will be most preferred by the customers, dining out facilities will be able to bounce back only when they are able to instill confidence and trust in customers about the ways in which they plan to operate their business in the post Covid world. You must ensure a minimum distance of 1.5M

Kitchen Safety 98

Kitchen Safety Mobile Ordering Food Safety Online Ordering 98

Restaurant365

JULY 29, 2021

The economy is recovering, and the restaurants that have made it on the other side of the pandemic are looking forward to increased customer demand and warmer weather. With social distancing, changes in consumer behavior, and other swift changes, the COVID-19 pandemic quickly upended many restaurant business models.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Restaurant365

JUNE 26, 2020

With more than 30 years in the franchising business, C21 Group/BLCO Enterprises has grown into managing 29 KFC, Taco Bell and A&W franchise locations across Canada and parts of the U.S., Background. employing more than 700 people. We are so excited to dive into using the system more extensively.

Franchise 148

Franchise Franchising Cash Management Demo 148

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Bingage

JUNE 4, 2020

We understand that being a restaurant owner, you must be curious about how to reopen the restaurant after COVID-19 with the assurance of safe food delivery and dining for the customers. It’s important to consider best practices to minimise the risk of spreading the virus and regain the trust of customers. Go with Technology .

Food Safety 95

Food Safety Employee Relations Cash Management Government 95

EATER

FEBRUARY 17, 2023

From the creator fund to sponsored content and upstart new businesses seeking to capitalize on a newly massive social media following, influencers are cashing in. The power of parasocial relationships on platforms like TikTok is real — all of us “trust” the opinions of people we think are funny or who make good content.

Social Media 102

Social Media Influencer Food Kitchen Safety 102

BNG Point of Sale

DECEMBER 6, 2021

Implementing a point-of-sale system for your restaurant can help reduce these financial losses while providing other benefits that will improve the work experience for employees. Example: A good menu design helps customers make faster decisions on what to order.

Point of Sale 52

Point of Sale POS Cash Management Front of House 52

Modern Restaurant Management

NOVEMBER 10, 2021

Oh and let’s throw in a global pandemic and months-long mandatory shut down for good measure. “It’s not a concept that I created, to mix these two cuisines, but rather something organic that happened from my experiences,” he explains. ’ He said, ‘Why Pepe, you don’t consume so much of it?’

Dine-in 180

Dine-in Cash Management 2013 Customer Service 180

Next Restaurants

MAY 26, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. People that may have been loyal customers in the past may also be looking forward to cheaper options. That does not mean you have to alienate your current customer base.

Webinar 89

Webinar Social Media Food Safety Cash Management 89