Modern Restaurant Management

JANUARY 22, 2020

The food and restaurant industry has evolved dramatically over the years. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service. Stay up to date and take note of these five notable customer service trends in the restaurant industry.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

QSR Automations

MARCH 4, 2025

Were thrilled to share that Jennifer Karpinsky, our Vice President of Business Development, has been honored with the prestigious Top Women in Restaurant Technology Lifetime Achievement Award at MURTEC 2025 in Las Vegas! What inspired you to pursue a career in restaurant technology? How did you begin your journey?

2025 52

2025 Technology Social Media Front of House 52

Culinary Cues

MARCH 25, 2021

This knowledge must be constantly fed – so great chefs are reading and researching, inquiring and visiting, and absorbing all that they can so that everything can be shared with the team. [] VISION: Greatness stems from a chef’s vision and goals – what sets a path for the restaurant today and into the future? www.harvestamericacues.com BLOG.

Communication 450

Communication Coaching Fine Dining Influencer 450

Restaurant365

MARCH 5, 2020

It’s 2020, and your teams are already using technology that improves efficiency and controls business costs. From cloud-based POS systems to mobile apps designed to improve employee satisfaction and streamline scheduling, technology is bettering business and changing the landscape of restaurant management.

Blog 146

Blog Management Management Cash Management 146

Culinary Cues

JUNE 29, 2024

Memorable food, exceptional experiences, a perfect evening…these are the types of reviews that every chef hopes for and every restaurant strives for. What would it take for guests to rave about dining in your restaurant? The service staff members have been well-trained and are enthusiastic about the restaurant concept.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

JANUARY 11, 2020

According to Big Picture Learning – “A 2014 survey by About.com found that the top three reasons for leaving an organization were communication related: a lack of direction from management, overall poor communication, and poorly communication constant change.” Restaurant and Culinary School Consulting. and THE RECIPE, UNPLUGGED.

Communication 407

Communication Leadership Employee Relations Entertainment 407

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. Table of Contents.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Social Hospitality: Restaurants

MAY 18, 2020

Anyone who runs a hotel or restaurant is a salesperson. If it’s the peak of the season, you compete with all local restaurants and hotels. Local cheese makers invite locals and tourists to this event, and the peaceful village becomes a top tourist destination over that period of time. Create Special Offers for Customers.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Goliath Consulting

OCTOBER 6, 2020

The Benefits of Owning a Franchise Restaurant Business. We discussed in our earlier blogs why it is a great time to buy a food franchise in 2020 through 2021. The COVID-19 pandemic is helping boost franchise sales as unemployment grows in the restaurant industry and people are reassessing new career options. Brand Recognition.

Franchising 418

Franchising Franchise Fast Casual Customer Service 418

Culinary Cues

MAY 15, 2021

The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface. The glory days of the restaurant industry have been laid to rest and they may never return to any semblance of normalcy. What if……happens? How will we react?”

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

7 Shifts

MARCH 10, 2021

Successful restaurant owners have many traits in common. Here we've outlined seven practices of highly successful restaurant owners. The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

MAY 20, 2024

A perfect example would be Chef Eric Ripert from Le Bernadin Restaurant in New York City – consistently rated as one of the top restaurants in the world. His kitchen organization: the kitchen brigade, revolutionized how the back of the house operated, and the experience of the restaurant guest.

Hotels 341

Hotels Front of House Fine Dining Back of House 341

Harbor Touch

MARCH 18, 2025

Running a restaurant is a demanding job. Weve worked with countless restaurant pros whove faced these challenges head-on. Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

APRIL 2, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S.,

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling techniques for restaurants.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant? 64% of those independent restaurants were “full-service”.

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

Black Box Intelligence

JUNE 4, 2025

What Restaurant Brands Need To Know The Cost of Ignoring Market Trends Missing a market trend doesnt just mean falling behind. So we dug into the real impact of market trends on restaurant performance and the strategies forward-thinking brands are using to stay ahead. This can help brands break through the noise and remain top of mind.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Culinary Cues

SEPTEMBER 1, 2023

So, I began to think about patterns and habits of this type and how my exercise goal might serve as a model for restaurants seeking to find a formula for success. Have you established a uniform and grooming standard in your restaurant and is it equitably enforced? The commitment has become a habit that I don’t intend to break.

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. The Dining Bond Initiative, a campaign that helps get funds to restaurants impacted by the coronavirus COVID-19, has gone global. Dining Bond Goes Global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

The Restaurant Group

MAY 17, 2025

Introduction to Restaurant Referral Programs Launching a restaurant referral program is a fantastic way to boost your business. This simple and powerful approach turns satisfied customers into enthusiastic advocates for your restaurant. What is a Restaurant Referral Program?

Loyalty Program 78

Loyalty Program Social Media Customer Experience Email Marketing 78

Indoor Media

JULY 27, 2017

When you own a growing restaurant, every day you strive to create a friendly atmosphere and be a part of your customers’ daily routines or perhaps even lifelong memories. To continue doing what you love, you need to stay on top of the latest in your industry and ways to increase profits. Nation’s Restaurant News.

Blog 88

Blog Marketing SEO Website Management 88

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. That's why it is important to learn how to motivate your restaurant employees. There's more to life than work, so it's important to be respectful of your staff's obligations and interests outside of the restaurant's walls. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Indoor Media

JANUARY 2, 2019

What content has performed best for your blog? For us, content targeted toward our top categories of business has shown the best results. Since our blog is fairly new (started in the fall of 2017) we’ve been experimenting with different content topics, audiences, and writing styles. Here are our top 5 blog posts of 2018.

Blog 78

Blog 2018 Coupons Advertising 78

Goliath Consulting

APRIL 4, 2023

This increase in sales can be attributed to factors such as the growing popularity of plant-based toppings. As always, technology plays an important role in the pizza industry. Robots have already been installed in restaurants like The Slice Factory in the Chicago area.” It is expected to increase by another $42.2 Contact us.

2023 195

2023 Fast Casual Point of Sale Email Marketing 195

Goliath Consulting

FEBRUARY 25, 2020

If you’ve been keeping up with our blog posts you’ve probably read what we had to say about millennial food trends in “Our Most Anticipated 2020 Food Trends List.” While this is a gross generalization, it is important to note that Gen Z’s priorities as a whole will be setting the trends of the restaurant industry. Offer connections.

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

Social Hospitality: Restaurants

JULY 5, 2019

Digital marketing has revolutionized the marketing landscape, especially for restaurants. Even if your restaurant is well established, you have to keep up with current marketing trends in order to remain competitive. Are you marketing your restaurant in the right way? Here are 10 digital marketing tips for restaurants.

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner. There are a lot of jobs available in the restaurant industry. Restaurant Interview Questions and Answers [PDF]. Table of Contents. Interview Best Practices.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

JANUARY 9, 2020

has agreed to acquire The Habit Restaurants, Inc., parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. Founded in 1969, The Habit Burger Grill operates nearly 300 company-owned and franchised restaurants across the United States and in China. Brands, Inc.

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

Restaurant365

JUNE 26, 2020

While many American businesses have been impacted by COVID-19, the restaurant industry is among those hit hardest. In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place.

Blog 78

Blog Audits Employee Relations 2020 78

The Restaurant Group

JANUARY 26, 2025

Introduction Running a restaurant isnt just about serving great food; its about keeping customers coming back. The competition in the restaurant industry is fierce, with countless dining options available. This is where restaurant loyalty programs shine. Restaurant loyalty programs reward customers for their repeat visits.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

Social Hospitality: Restaurants

MAY 18, 2020

Anyone who runs a hotel or restaurant is a salesperson. Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. Local cheese makers invite locals and tourists to this event, and the peaceful village becomes a top tourist destination over that period of time.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

OCTOBER 29, 2019

." The Big Kahuna Burger theme will be part of the Interior where staff will be in costume and exterior of the restaurant with Big Kahuna Burger signage. The featured food items will be “Big Kahuna Burger,” “Loco Moco Fries,” “The Fat Luau," top photo and “The Fat Piña Shake."

Food Supply 216

Food Supply Franchising Franchise Customer Experience 216

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Our focus remains on empowering independent restaurant operators by enhancing tools, building meaningful partnerships, and providing support that drives success in an evolving industry.

2024 59

2024 Operations Workshop Leadership 59