Modern Restaurant Management

MARCH 11, 2025

Restaurant employees had to pivot and consider looking at other industries for employment, so when restaurants opened back up, some of those employees didn’t return to the restaurant industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 13, 2022

Additionally, many restaurants are expanding to include traditional benefits such as health insurance and retirement savings plans. As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. Retaining and Attracting Employees.

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POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

JULY 10, 2024

After a guest thief takes what they want, the restaurant must purchase replacements and eventually report the thefts to their insurance company, which in the long run will raise their premiums, creating another drag on profitability. A decade passed before the person sent it back, along with an anonymous note of apology. Roosevelt.

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Back of House Fine Dining Take-out Social Media 491

ChowNow

APRIL 15, 2025

Fortunately, though, cutting costs doesnt have to mean cutting corners, sacrificing the qualities of your restaurant that keep customers coming back again and again. Running a restaurant is equal parts passion and precisionespecially when it comes to running the numbers.

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Operations Online Ordering Customer Service Customer Experience 195

ChowNow

MAY 9, 2025

From there, well walk through the other major cost categories and share practical strategies to help you cut back without sacrificing quality or guest experience. The Main Costs Every Restaurant Needs to Watch Before you can cut costs, you have to know exactly how much youre spending and where its going. Are you overstaffed on slow days?

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Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. They will also turn to data for more accurate forecasting to improve restaurant operations over time.

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2022 Hospitality Loyalty Program Point of Sale 473

7 Shifts

MAY 10, 2021

Whether you're hiring, or you're a worker ready to go back to work, here are the six red flags that Cummings outlined in the episode. So instead of falling back on the same old empty words, Cummings suggests starting with the things meaningful to you. “If Uninspired Job Posting. It's not enough to just go "Hey, hiring line cooks.

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Hiring Back of House Tip Distribution Insurance 370

Modern Restaurant Management

MAY 12, 2022

The outlook is improving for many restaurants as COVID-19 restrictions loosen and guests make their way back to their favorite establishments. First, take stock of normal in-house use in the kitchen – consider how frequently are you making batches in your own restaurants. The process can be a little intimidating.

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Retail Certification Seasonal Menu Insurance 450

Modern Restaurant Management

MAY 20, 2020

Unfortunately, the Forgiveness Application poorly addresses the top challenges faced by the restaurant industry: Closure or limited capacity opening of restaurants making it difficult to spend the PPP loan proceeds during the required timeframes; Rehiring employees when they are incentivized to stay on unemployment insurance; and.

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Employee Relations 2020 Back of House Small Business 482

ChowNow

MARCH 27, 2025

To conduct menu pricing profitably, you need to factor in the behind-the-scenes costs that keep your doors openthat includes rent, utilities, insurance, labor, cleaning supplies, linen, and everything in between. This allows you to avoid paying the 25-30% third-party commission fees and keep more revenue in-house.

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Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated. Robotics are being tested at every single position in the restaurant from cooks to table service.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

NOVEMBER 13, 2020

Proposition 22 requires companies with independent-contractor drivers to provide specified alternative benefits, including: minimum compensation and healthcare subsidies based on engaged driving time, vehicle insurance, safety training, and sexual harassment policies. It will then increase by $1 each year until it reaches $15 an hour in 2026.

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2020 Restaurant Law Food Safety Food Order 474

EATER

NOVEMBER 11, 2020

San Francisco chef and restaurateur Pim Techamuanvivit breaks down COVID-19’s effects, and the difficult decisions she’s had to make “This is a time that you look around at the people, the makers, the restaurants you care about and you support them because you want them to be here. Where is the conscience of the country?”.

Cash Management 364

Cash Management Insurance Point of Sale Back of House 364

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels. Yelp's Economic Impact Report.

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2020 Travel Food Safety Consumer Goods 450

EATER

DECEMBER 16, 2021

My parents and I lived in an old trailer in Sonora until I was two or three, then they came back to Arizona and they bought a house. They kicked me out of the house,” she said. Getty Images. The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets .

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Back of House Delivery Employee Relations Mobile Ordering 363

7 Shifts

JULY 12, 2024

Fixed costs Fixed costs are expenses that remain constant, including rent, insurance, and utilities. If transferring isn’t an option, you can try to reduce other fixed costs like insurance premiums. By finding the right balance, you can avoid these pitfalls and ensure your business stays profitable.

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Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

MARCH 16, 2020

" "This is a very challenging time, and we're experiencing something we have never had to deal with before," said Jennifer Petrocelli, executive director of The Preston House & Hotel, a participating restaurant. "We The National Restaurant Association has provided a list of best practices to ensure business continuity.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. It involves tracking massive amounts of real data and industry benchmarks. Sounds complicated?

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Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

APRIL 23, 2021

Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”. As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. Adam Ranier, Writer, Restaurant Manifesto.

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Hiring Front of House Back of House Food Safety 370

7 Shifts

APRIL 24, 2020

Canada The Canada Emergency Response Benefit provides workers with a taxable benefit of $2,000 a month for up to 4 months Canadian Employment Insurance (EI) is available for unemployed workers in Canada. Contact your state’s unemployment insurance program to apply for your benefits.

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Social Media Insurance Website Management Government 352

EATER

JUNE 26, 2020

Hopefully, we get them back.”. Many small, independent spots don’t yet have enough work to bring back their employees, particularly those in front-of-house positions. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic.

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Front of House Back of House Guest Recovery Loyalty Program 322

SpotOn

JANUARY 13, 2025

Turn off online ordering  If you’re closed or scaling back your operations, turn off online ordering. This will be helpful for filing insurance claims and applying for state or federal aid programs as they become available.  The January 2025 Los Angeles wildfires are some of the most destructive in California history.

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Online Ordering Document Email Marketing Back of House 98

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Goliath Consulting

APRIL 28, 2020

The topic of switching to self, or in-house delivery has been a widely-debated issue among independents these past couple of years, and it will most definitely be a hot topic as restaurants begin to open their doors again. Just as the third-party delivery model has its pros and cons, so does in-house delivery.

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Delivery Food Back of House Social Media 269

EATER

FEBRUARY 24, 2021

The rush to purchase heat lamps for outside seating has led to a lucrative secondary market — and a surge in stealing On the Thursday before Valentine’s Day, in the early hours of the morning, McGillin’s Olde Ale House had its heat lamps stolen. They’re just everywhere, and every restaurant needs some right now to survive.”.

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Outdoor White Paper Back of House Insurance 284

Modern Restaurant Management

DECEMBER 13, 2019

You can go way back in history and find examples of direct mail — for instance, you could argue that direct mail began with the printing press — but it really started to take off in the 1800s and, ever since, has been continually evolving. Barring an apocalypse, there will always be direct mail. In fact, studies have proven it.

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Email Marketing Marketing Consumer Goods 2015 364

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. On-Demand Delivery for Square Online Store. The buyer receives text updates with links to live maps to track delivery progress. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

7 Shifts

MAY 2, 2023

And I started as a server, so I started off working in the front of the house and learning, and they were the only ones who would give a PhD dropout with no previous experience a job. And we opened a Spanish tapas restaurant because my husband Felix is from Spain, and he's our front of house service guy and also idea man.

Front of House 195

Front of House Back of House Insurance Seasonal Menu 195

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

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Point of Sale License Insurance POS 88

EATER

JUNE 1, 2021

The White House said Tuesday that the attack was ransomware, likely from a group based in Russia, though JBS has not publicly confirmed this. The FBI is investigating, White House spokesperson Karine Jean-Pierre told Reuters. The pipeline was back online in less than a week, and the company admitted to paying a ransom of about $4.4

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Dietary Restrictions Food Supply Back of House Supplies 246

EATER

MAY 21, 2020

House of Representative considered changes to the Paycheck Protection Program. Another major hurdle for restaurants will be enticing enough customers back inside to make up for months of declines. Restaurant owners are hesitant to open. Without aid, this continued loss could mean a slew of permanent closures.

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Food Safety Point of Sale Back of House Seating 284

EATER

JULY 2, 2024

Bug Robbins Cheesemaking requires a willingness to take risks and trust the process — just like navigating queer existence When I was little, I loved to group things. Categorizing helped me make sense of the world — I would feel exhilarated by the vastness of what was out there, and relieved the moment I could figure out where it all belonged.

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Document Back of House Presentation Take-out 341

EATER

SEPTEMBER 11, 2024

Margins are tighter than ever as restaurants try to balance higher costs of rent and ingredients, reservation site fees and insurance premiums , and paying fair wages, all while trying to keep prices at a level customers will actually pay. The food was great,” we say, “but.” Was it worth it? Things are feeling more expensive everywhere.

Pricing 363

Pricing Back of House Food Order Food Supply 363

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

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Front of House Back of House Communication Customer Service 370

7 Shifts

APRIL 1, 2020

If you need a therapist, see what your health insurance covers, look up providers, and inquire about their availability for virtual sessions. Many restaurants in the United States and Canada have already had to shut down or reduce their operations to off-site dining only in order to support social distancing measures.

Social Media 366

Social Media Outdoor Take-out Download 366

7 Shifts

AUGUST 18, 2024

Opening a restaurant is a big challenge that requires a huge investment of time and money. But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Indeed, controlling restaurant costs is one of your biggest challenges. What costs do you focus on?

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License Equipment POS Food Supply 370