Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution? Food availability is often in flux.

2024 508

2024 Mobile Ordering Front of House Back of House 508

ChowNow

JANUARY 23, 2025

You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? Time Management: 80% of tasks completed often come from 20% of the effort. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

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2025 Marketing Email Marketing Operations 195

Restaurant Business

JUNE 13, 2025

Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Members help make our journalism possible. Sign up here.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

MARCH 11, 2022

As the COVID-19 pandemic continues to throw curve balls, the restaurant business is getting knocked back down just as it was starting to recover. At the same time, consolidation is pushing quick service and fast casual dining brand marketers to think more broadly about their consumers. Increased Emphasis on Online Ordering.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

ChowNow

JUNE 12, 2025

The real wins come from small, smart shifts; things like improving your online ordering system, highlighting your most profitable dishes, and giving existing customers more reasons to come back. Use photos, item placement, and smart labeling (for example, “guest favorite or “house specialty”) to steer attention toward high-margin menu items.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Before investing in technology, however, go back to basics with a purpose-driven strategy. In early 2020 our team canvassed menus across the United States. In your world?

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Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

The Rail

FEBRUARY 12, 2025

A great restaurant stays with its patrons' hearts and brains, inspiring them to come back and suggest it to others. Whether it's a casual restaurant or a fancy dining one, regularly presenting excellent cuisine is crucial. A restaurant with always excellent cuisine guarantees that patrons leave happy and ready to come back for more.

Customer Service 130

Customer Service Customer Experience Back of House Consumer Goods 130

7 Shifts

APRIL 13, 2021

Since opening, Canyons has served over a million fresh burgers, salads, shakes, and more to families, youth sports teams, church groups, dating couples, and corporate events. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024. labor costs at 3 percent.

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Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

FEBRUARY 21, 2023

Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. During the pandemic, many service workers either left or were forced out of the industry and never returned.

Front of House 381

Front of House Social Media Back of House Sports 381

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

DECEMBER 16, 2021

Brooklyn Dumpling House just opened and they're already franchising the idea. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. What are causing these disruptions in the US food supply chain? Shortage of workers is one reason.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

The Rail

DECEMBER 2, 2024

Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

AUGUST 17, 2020

"But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. . "Throughout COVID-19 Consumer Dining Trends. The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. End-to-end payment processing removes complexity and PCI compliance demands for operators.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. ." million by the end of 2023. "The restaurant and foodservice industry is fueling the American economy.

2023 508

2023 2022 Consumer Goods Point of Sale 508

EATER

OCTOBER 28, 2022

Popular opinion tends to be that Vancouver shines brightest as a culinary destination thanks to its abundance of spectacular produce, and chefs from around the world who bring their techniques, traditions, and flavors to the city’s (admittedly casual) tables. Côte de porc at St. Lawrence/Official.

Fine Dining 261

Fine Dining Back of House Casual Social Media 261

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

AUGUST 6, 2021

Faultless restaurant forecasts, however, are dependent on navigating predictable trends like holidays and seasonality alongside unpredictable ones such as weather and major world events. When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. Table of Contents.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

7 Shifts

JULY 12, 2024

By finding the right balance, you can avoid these pitfalls and ensure your business stays profitable. Let’s explore what this number means, how you can calculate it, what the average margin is for different types of restaurants, and the factors that can affect low profit margins.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 The transaction was supported by long-term partners Main Post Partners (“Main Post”) and Ontario Teachers’ Pension Plan Board (“Ontario Teachers’”). KFC’s Generosity.

Franchise 429

Franchise Franchising Fast Casual Loyalty Program 429

Lavu

MAY 30, 2025

Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

EATER

FEBRUARY 14, 2025

Lille Allen We asked couples across the country about budgets, date nights in, and what makes a restaurant really worth it In the first seven years of our relationship, my husband and I never codified date night. We went to restaurants sometimes, we cooked together other times. We reserved Sunday nights to cook a more involved meal together.

Back of House 169

Back of House Take-out Specials Reservations 169

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” ” Ike's Loves Bangin' Buns.

Franchise 471

Franchise Franchising Food Fast Casual 471

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

Casual 295

Casual Merchandise Back of House Outdoor 295

Modern Restaurant Management

MAY 28, 2021

Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Founders Landon and Kat Eckles kicked off the event by welcoming all franchise partners and home office team members and outlining another record-setting performance in 2020 in which they served more than 2.2 Clean Juice Celebrates Franchisees.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

MARCH 7, 2020

“At the beginning, we just wanted to make the freshest, most authentic Mexican foods possible, while giving back to the community. Pillsbury invested heavily into the brand, but Art and his wife Joanne ultimately purchased the company back from Pillsbury in 1989, bringing it home to Chicago once again. Art Velazquez.

Food 324

Food Food Supply Small Business Fast Casual 324