ChowNow

APRIL 15, 2025

In this article, youll learn: The most important restaurant KPIs for restaurant profitability, efficiency, and growth How to calculate and benchmark major KPIs using simple formulas Practical tips for tracking KPIs without getting overwhelmed Lets start by breaking down what KPIs are, and why they require your attention.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

MAY 27, 2025

Yet many restaurant operators remain underprepared when it comes to integrating legal and insurance considerations into their cybersecurity response plans. Because a cyber incident requires coordinated action, being prepared also means de-siloing operations among IT, operations, legal, and finance departments.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

FEBRUARY 28, 2025

Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. Tablet overload disrupts operations. Order management issues.

Delivery 195

Delivery Online Ordering Customer Service POS 195

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions. Which apps are performing best?

Delivery 195

Delivery Food Food Order Point of Sale 195

Lavu

MAY 5, 2025

Restaurant owners are rethinking the way they run daily operationsand many are switching to Lavu POS to stay ahead. Lavu offers a cloud-based POS designed specifically for restaurants, helping streamline everything from front-of-house orders to back-of-house reporting. Running a restaurant is hard – but Lavu POS makes it easier.

POS 78

POS Operations Mobile Ordering Cash Management 78

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. It improves operational efficiency. Customer data can help you improve operations and make more informed decisions about staffing and inventory.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MARCH 27, 2025

In this article, youll learn: The 10 KPIs for online food delivery every restaurant should monitor Why these metrics matter to your business How to track and improve them Lets dive into the KPIs that can make or break your online delivery strategy. How to improve it Streamlining kitchen operations is key to reducing prep time.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

APRIL 11, 2025

Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. Make sure your tablets work with your existing systems Before choosing a particular tablet brand for your business, make sure it actually works with the POS system and other systems you already use.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Lavu

APRIL 17, 2025

When it comes to managing inventory, restaurants face a choice: POS inventory alerts vs. manual tracking. On the other hand, POS inventory alerts offer real-time updates, automate ordering, and minimize human mistakes. Lets dive into why upgrading to a POS system could be the smarter choice for your restaurants bottom line.

Inventory 78

Inventory POS Small Business Mobile Ordering 78

Modern Restaurant Management

JULY 13, 2020

Owning and operating a restaurant is not for the faint of heart. Most restaurants have a server based POS system that does not allow for easy access to a customer’s past orders. Often times, they require manual, onsite labor for updates that significantly increase cost of operation. Restaurants Aversion to Technology.

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

ChowNow

MAY 23, 2025

In this article, youll learn: Why every operator has to monitor their restaurant profit margins Why it can be so challenging to increase your profit margins How to improve your margin numbers Lets dig into why margins, not just sales, make or break a restaurant business. Your cost of goods sold (ingredients, beverages, packaging, etc.)

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

FEBRUARY 28, 2025

For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Fast forward to 2022.

Food 474

Food Food Safety Front of House Fast Casual 474

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. From government programs available to how the business is changing and evolving due to COVID-19.”

Operations 370

Operations Book Small Business Communication 370

ChowNow

JULY 17, 2024

An operations plan is a crucial component of your restaurant’s business plan. A well-crafted operations plan not only ensures consistency and quality but also helps you manage resources effectively and achieve long-term success. These objectives should be considered as you build out each component of your operations plan.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Modern Restaurant Management

MAY 5, 2023

In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience and their revenue while handling the busiest days of the year. This helps reduce expenses and improves the restaurant’s overall efficiency.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Restaurant Business

JUNE 6, 2025

Operators can capitalize on the trend by adding more nonalcoholic drinks to their menus, offering zebra-striping promos across dayparts and creating flights of both boozy and booze-free drinks. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips?

Fast Casual 144

Fast Casual Leadership 2025 2024 144

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your restaurant customer acquisition cost (CAC) How to optimize your restaurant’s CAC and reduce costs What is a good cost per customer acquisition? Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

MAY 16, 2025

Understanding what customers order, when they order, and how often is an untapped goldmine of information for restaurant operators. Improving Operations With Timing and Volume Restaurant Data Timing and volume restaurant data dramatically improve how you schedule staff, prep for the day, and manage your flow of service.

Ordering 195

Ordering Online Ordering Seasonal Menu Point of Sale 195

ChowNow

MAY 23, 2025

If youre using a modern POS system or inventory management software, you likely already have most of this information easily at your disposal. Weve said it several times in this article, but the most effective way to execute menu engineering is to focus on making small, strategic updates based on real numbers and feedback.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

ChowNow

FEBRUARY 19, 2025

Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money.

Training 195

Training Online Ordering Customer Service Reference 195

7 Shifts

APRIL 29, 2021

The Small Business Administration has announced that grants will open on Monday, May 3 at noon EST. Restaurateurs and operators can begin the application process on Friday, April 30 at 9 AM EST. The application will remain open until funding runs out. Operational expenses ( including restaurant schedules software! ).

Restaurant Law 370

Restaurant Law Document Brewery Point of Sale 370

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. Contest Details.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And with the often-repeated stat that the restaurant failure rate is sky-high, its no wonder so many operators feel like theyre one bad month away from closing. So why the disconnect?

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. Simultaneously, the industry is coping with cost pressures and demanding streamlined tech solutions that consolidate operations.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Most operators aim for food costs to be around 28-35% of the menu price, though this can change from restaurant to restaurant. Too many operators set their prices once and forget them.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Harbor Touch

MARCH 2, 2025

Restaurants are catching on, using IoT to link up operations in ways that feel almost magical. Streamlining Operations with IoT Real-Time Kitchen and Inventory Control Behind the scenes, IoT is a game-changer. Tie it into your POS system like Harbortouchsand orders zip straight to the kitchen, no mix-ups.

Communication 78

Communication Operations Back of House Inventory 78

7 Shifts

APRIL 3, 2020

Psst, even outside of these extraordinary times, this information is also valuable for any restaurateurs that are looking to optimize their operations and get a handle on what they can and cannot control in order to reduce monthly expenses in their restaurant.

BOH 368

BOH POS Influencer Point of Sale 368

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Once you have that total, subtract all of your costs, such as labor, inventory, rent, utilities, and other operating expenses. Review your operating expenses such as utilities, cleaning supplies, and staff scheduling as well.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. Cloud POS Systems for Seamless Transactions Point of sale (POS) systems are the backbone of restaurant operations.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Restaurant Business

JUNE 5, 2025

Bickelhaupt was a guest on the Menu Talk podcast by Restaurant Business last year, and he spoke about his former struggles with sobriety and operating the concept with his wife, who was also sommelier. View All Articles by This Author Want breaking news at your fingertips? Members help make our journalism possible.

Fast Casual 144

Fast Casual Leadership 2025 Loyalty Program 144

Culinary Cues

JUNE 23, 2024

Those operations that resemble the caldrons of hell filled with arrogance, bullying, unprofessional behavior, and a lack of respect for people, product, and process is the same as categorizing musicians, athletes, business leaders, and politicians under a unified profile. Am I wagging a finger at those operations that perpetuate the negative?

Uniforms 448

Uniforms Front of House Back of House Food Supply 448

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

7 Shifts

DECEMBER 11, 2019

Changes can trickle down from a corporate level to individual restaurant owners without clear communication to or feedback from those owners, restricting franchisees’ abilities to voice concerns and providing limited time to make necessary adjustments to the menu, sales forecasts, and operations.

Franchise 435

Franchise Franchising Email Marketing Communication 435