ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. Very often the prize might be a bottle of wine, a gift certificate or cash. Lesson Learned.

Front of House 520

Front of House Cash Management Back of House Hiring 520

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your restaurant customer acquisition cost (CAC) How to optimize your restaurant’s CAC and reduce costs What is a good cost per customer acquisition? Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Culinary Cues

JANUARY 20, 2024

It is important to always keep in mind that dining out is still a luxury, even though more and more families have built it into their lifestyle. Whether a quick service restaurant, family dining, food truck, or white tablecloth fine dining operation – there will always be some level of price sensitivity.

Fine Dining 449

Fine Dining Back of House Food Truck Pricing 449

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Fine-tuning every touch point a customer has with your restaurant will elevate their experience from: Yeah, I liked it to I want to go there twice a week.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. Create specials that use the raw materials you already have in-house or seasonal ingredients you can buy at the best market price.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

APRIL 20, 2022

This is what we discuss in this article. If establishments decide to go for easy market entry, we may see a rise in modernized dispensary automats that target special dietary preferences — say vegan, keto, or other specialist diets. Even international sushi restaurants adapted this model, like YoSushi.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

ChowNow

APRIL 11, 2025

Slim and stylish is fine, but in a restaurant, function beats form every time. Give your guests a better menu experience Digital menus are easier to update in real-time, so its simple to 86 an item (even in the middle of service) or update your specials for the weekend. Also, look for a tablet that has a strong battery life.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Culinary Cues

AUGUST 22, 2022

Paul de Vance in southern France, or the walled in villages of Tuscany, the narrow streets of Oslo, Norway, and the typical hidden villages found in parts of historic Germany; places that were home to those special little restaurants that reflect the terroir of the region. PLAN BETTER -TRAIN HARDER. Harvest America Ventures, LLC.

Seating 474

Seating Front of House Back of House Cash Management 474

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. View All Articles by This Author Want breaking news at your fingertips? Eater reported that he later sued his ex-wife for damaging his reputation.

Fast Casual 140

Fast Casual Leadership 2025 Loyalty Program 140

Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Sign up here.

Leadership 150

Leadership 2025 Fast Casual Franchising 150

Culinary Cues

SEPTEMBER 1, 2023

How powerful is a complete dining experience and what exactly is it? An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. Is your ventilation system designed to push positive kitchen odors to the dining room or outside the entrance?

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

ChowNow

MARCH 14, 2025

Since 2014, these channels have grown 300% faster than dine-inand the trend isnt slowing down. For more information on food photography, read our article How to Take Menu Photos Like The Pros. To learn how to set this up, read our article, Order with Google for Restaurants: How to Get Started.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

MARCH 27, 2025

In this article, youll learn: How to factor in costs, competition, and customer expectations Which pricing strategies work in a real-world restaurant setting How to test and tweak prices without losing loyal guests Lets get started so you can make smarter pricing decisions that support both your bottom line and your guest experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

JULY 19, 2024

It’s a strategic tool that influences diner choices, enhances their dining experience, and ultimately drives your restaurant’s success. Additionally, think about recommended pairings, special combos, or offers that can encourage customers to try more items. A well-thought-out menu is more than just a list of dishes.

Menu 221

Menu Seasonal Menu Fine Dining Customer Experience 221

Culinary Cues

SEPTEMBER 14, 2023

Chefs and cooks may avoid walking through those swinging doors into the dining room because they fear that vulnerability. If they respond: “I’m fine” when you know they are not, this is a call to action. The food was exceptional looking and there were loads of compliments from the dining room. This is emotionally draining.

Employee Relations 449

Employee Relations Training Take-out Fine Dining 449

7 Shifts

JULY 24, 2020

Topics: Find dining; restaurant management; finding suppliers. ?? Anyone interested in fine dining (or audacious characters for that matter) will love Kitchen Confidential. The QSRweb Podcast is a weekly show featuring the latest hot topics in the industry, with special guest appearances from brand leaders, chefs, and COOs.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. You get fewer mistakes, and customers get faster service.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Culinary Cues

SEPTEMBER 27, 2023

INSTANT FEEDBACK It may not come from the chef or the owner as much as cooks would like but an empty plate returning from the dining room is all that is needed to signal a job well done. No real answer here without changing the service model that makes a restaurant experience special. PHYSICALLY DEMANDING Simply put – the work is hard.

Employee Relations 449

Employee Relations Fine Dining Training Communication 449

ChowNow

SEPTEMBER 6, 2024

This means shorter wait times, fewer mistakes, and a more enjoyable dining experience, all of which increase customer satisfaction and loyalty. With high expectations for service, the FOH manager coordinates closely with servers and bartenders to deliver an exceptional dining experience.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

JUNE 4, 2021

In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. For fine dining, around 30 percent. Whereas a bakery or pizzeria's most costly ingredients maybe cheese or chocolate, a fine-dining restaurant's could be shellfish and top-of-the-line beef.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

JANUARY 23, 2023

These articles tell us that as margins shrink due to inflation, pastry chefs are out of a job or left searching for more secure jobs in other industries. When I began baking professionally, the pastry cook trajectory was rather straightforward — you put in your time working in fine dining and worked your way up to pastry chef.

Restaurant Law 261

Restaurant Law Back of House Small Business 2009 261

7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Table of Contents. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 323

2019 Compost Mobile Ordering Online Ordering 323

Future Food

NOVEMBER 4, 2020

Whilst this article is not about a post-Covid world, one positive outcome of the pandemic has been the endless creativity, pivoting, flexibility and re-focusing of new ideas on how best to deliver food and hospitality safely and profitably in a post-Covid era. Happy customers spend more and more often. Anyone for a second coffee?

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

Restaurant Clicks

SEPTEMBER 30, 2021

Kai Zan Momotaro Yuzu Sushi & Robata Grill Juno Sushi Tanoshii Sushi Mike’s Toro Sushi Arami Lawrence Fish Market Sunda Omakase Yume Macku Sushi Sushi-San Sushi Suite 202 Mako Omakase Takeya Raisu Japanese Fine Dining Roka Akor. Located in Humboldt Park, Kai Zan is a true gem in an area with few high-quality dining options.

Fine Dining 147

Fine Dining Reservations Dine-in Online Ordering 147

Restaurant Clicks

DECEMBER 4, 2021

One particularly enticing prospect for a good time in Charlotte is to host a large gathering at one of Charlotte’s exquisite private dining restaurants. So, if you’re thinking of hosting your next work holiday party or special occasion soon, check out my list of the 15 best restaurants for private dining in Charlotte!

Dine-in 148

Dine-in Website Management Fine Dining Book 148

7 Shifts

JUNE 16, 2024

Giving them incentives for being loyal patrons of your establishment makes customers feel appreciated and, in a sense, special, as there are perks and discounts that only they can get access to. For instance, millennials dine out an average of 241 times yearly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. To go around this, consider the ‘Specials Menu’. Create Unique Dine-in Experiences.

Customer Experience 148

Customer Experience Front of House Customer Service Fine Dining 148

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. To go around this, consider the ‘Specials Menu’. Create Unique Dine-in Experiences.

Customer Experience 148

Customer Experience Front of House Customer Service Fine Dining 148

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning a special event or want to go out to eat with a large group, you should check out the private dining rooms many restaurants offer. Read on for a list of the finest private dining in Chicago. Best Private Dining Rooms in Chicago. The selection of private dining at Joe’s is what makes it so unique.

Dine-in 147

Dine-in Fine Dining Book Back of House 147

The Restaurant Times

SEPTEMBER 14, 2020

This makes Customer Relationship Management(CRM) all the more critical for fine-dining establishments whose business longevity largely depends on customer satisfaction. This article discusses the different ways in which CRM can improve the fine-dining experience for customers in the UAE. . Gather Meal Preference.

Fine Dining 52

Fine Dining Customer Experience Dine-in Email Marketing 52