ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. This guide will teach you everything you need to know about getting started with restaurant marketing.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 13, 2025

In this article, you will learn: Why a website makes your restaurant more trustworthy and professional. The ways a website can drive more orders and reservations while cutting costs. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order. A website, however, is entirely yours.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Think of it as the online hub of your restaurant’s online reputation, and it’s often the first impression you make in local search results and Google Maps.

Website Management 195

Website Management SEO Book Customer Experience 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. For example: Struggling with staff shortages? Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. The result is a dining experience that feels more curated, keeping customers engaged and satisfied. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

JULY 11, 2025

takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. Encourage guests to check in on Yelp or upload their own photos while they’re dining.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

ChowNow

MARCH 28, 2025

Whether its through AI-powered chatbots that handle customer inquiries or advanced analytics that help you understand dining trends, AI is becoming an indispensable tool for modern restaurants. The short answer? More than you think. AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Culinary Cues

MARCH 16, 2025

People no longer view dining out as a necessity to support their lifestyle. But you might want to stop now and again and reflect on a time, not too long ago. Think back to March of 2020. Do you remember what it was like? Suddenly, nothing else mattered and the world came to a halt. What is the end game here? Hmmmnow Ive got you thinking.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Restaurant Business

JUNE 23, 2025

One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party? Add these six terms to your vocabulary.

Hiring 167

Hiring Mobile Ordering Advertising Leadership 167

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. If youre looking for restaurant promotion ideas, youre in the right place. Start by asking: What are you trying to accomplish?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 25, 2025

In this article, you will learn: How to turn in-store and online ordering guests into email subscribers What incentives and touchpoints actually grow a valuable restaurant email list How to automate your email marketing so it works while you sleep Lets start with why email still matters in the age of algorithms. So why does it work?

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Web Diner

MARCH 21, 2025

We have helped countless dining establishments transform their online presence into a customer-generating machine. Add high-quality photos that showcase your ambiance, signature dishes, and dining areas. Hungry customers in your area are searching for their next meal right now. Is your business in the menu?

SEO 62

SEO Website Management Audits Mobile Ordering 62

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. Its where potential customers decide if they trust you enough to place an order, reserve a table, or recommend you to a friend. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Harbor Touch

MARCH 2, 2025

Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Modern restaurants are using AI-driven answering services to tackle questions fastthink dietary needs, reservation updates, or specials of the day. Thats what smart communication tools bring to the table.

Communication 78

Communication Operations Back of House Inventory 78

Restaurant Engine

MARCH 12, 2025

In this article, we look at how you can leverage AI tools to optimize your restaurants marketing in 2025. They can handle menu questions, help customers place an order or make a reservation, and they can even make personalized menu suggestions. Are you one of these? If not, its time to leverage its power.

2025 52

2025 Marketing Loyalty Program Email Marketing 52

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership 178

Leadership Advertising 2025 Reservations 178

Restaurant Business

JULY 15, 2025

Image courtesy of OpenTable Reservations platform OpenTable has launched an AI chatbot that can field customer questions about different restaurants before they book a table. News technology consumers Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jul.

Leadership 181

Leadership Technology Book Fast Casual 181

ChowNow

JUNE 20, 2025

Optimize Your Restaurant Website to be Fast and Mobile-Friendly Start by making sure your website loads quickly, is mobile-friendly, and has clear calls to action, like “Order Now,” “Make a Reservation,” or “View Menu.” If you’ve tried random Instagram posts, paid promos, or event flyers without seeing much traction, you’re not alone.

Marketing 195

Marketing Loyalty Program Email Marketing Social Media 195

Paper Chase Accountancy

MAY 21, 2025

They’re banking on a more resilient premium guest who’s still willing to dine out if the value is clear, even at a higher price point. The Perfect Plate – 2025 Q1 Every month, we’ll provide updates on the latest trends in the restaurant industry. We’ll include financial insights, charts, and public market comps.

2025 52

2025 Guest Recovery Franchising Franchise 52

Restaurant Engine

MAY 14, 2025

In this article, we look at why rewards matter and how to go about setting a program up. Ultimately, youll increase the rate at which they dine with you, engage your customers, and increase your revenue. This approach taps into status-driven motivation and is ideal for higher-end or fine-dining establishments.

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

Restaurant Engine

MAY 28, 2025

In this article, we look at nine marketing tips to get your dining guests excited for your new menu. Give people an extra reason to want to dine at your restaurant and try your expanded menu. Are you expanding your menu at your restaurant? Is your cocktail list now 100% local spirits? Create a custom hashtag (e.g.,

Menu 52

Menu Marketing Email Marketing Social Media 52

Restaurant Business

JUNE 11, 2025

By Joe Guszkowski on Jun. 11, 2025 Facebook Twitter LinkedIn DoorDash also unveiled AI-powered ad targeting. Photo: Shutterstock DoorDash is doubling down on its advertising business. The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million.

Advertising 213

Advertising Fast Casual Social Media Leadership 213

Hot Schedules

MARCH 11, 2025

All Rights Reserved. Legal Terms and Policies Privacy Policy US EMEA APAC Conquer the Day Save time, reduce costs, and increase profitability with Fourth’s intelligent solutions. Reduce labor costs with accurate demand forecasting that eliminates over and understaffing.

Hotels 78

Hotels Operations Cash Management Demo 78

Culinary Cues

DECEMBER 25, 2024

Adaption by: Paul Sorgule This article was written in recognition of the wonderful piece that was done by Paul Harvey paying homage to American farmers. So, God made a chef. Somebody who can swear like an angry sailor yet care for his or her staff as if they were off springs. So, God made a chef. So, God made a chef. So, God made a chef.

Seasonal Menu 418

Seasonal Menu Article Blog Book 418

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. This is a trend I hope will go away.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. In a post COVID-19 world, restaurant design must evolve and adapt to the new normal.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JULY 31, 2020

Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way. Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way.

Retail 443

Retail Casual Back of House Consumer Goods 443

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . Focus on Direct Perks. Consider Your Employees. Focus on the Upsell.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Culinary Cues

JUNE 29, 2024

What would it take for guests to rave about dining in your restaurant? One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345