Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

Food 474

Food Food Safety Front of House Fast Casual 474

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order.

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

MARCH 21, 2025

In this article, you will learn: How to define your restaurants target market to guide your business decisions. Climate & Seasonality: Does the weather impact what people order or when they dine out? Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. With a few simple techniques, you can write menu descriptions that sounds natural, highlight your best dishes, and help guests feel confident (and excited) about ordering.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. The chains’ carry-out, drive-thru, and delivery orders soared throughout the pandemic as consumers looked for relief from preparing most of their meals at home.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). You can read our original article here (10). Multiple Sourcing and Backup.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

ChowNow

MARCH 27, 2025

In this article, youll learn: How to factor in costs, competition, and customer expectations Which pricing strategies work in a real-world restaurant setting How to test and tweak prices without losing loyal guests Lets get started so you can make smarter pricing decisions that support both your bottom line and your guest experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Forecasts: Summer (in ranking order).

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Real-time order tracking.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Goliath Consulting

SEPTEMBER 14, 2020

The fast-casual brand Dave’s Hot Chicken has now more than 200 units committed despite its franchise initiative being just launched in October 2019 (3). Up-and-coming restaurants like Fajita Pete recently announced it will triple locations from their new franchise deals (2). But is mid-pandemic even a good time to buy a franchise?

Franchise 393

Franchise Franchising 2021 Fast Casual 393

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 287

Fast Casual Food Food Order Mobile Ordering 287

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. The 31-year-old, fast casual, farm-to-table chain was doing well, prior to COVID-19. Bar servers will take orders and deliver drinks and food but will not linger across from guests.

Food Safety 511

Food Safety Front of House Back of House Seating 511

7 Shifts

JUNE 4, 2021

In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. If it's not measured, it won't be managed. But what should be measured, and how? Table of Contents: Cost of Goods Sold.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

7 Shifts

SEPTEMBER 16, 2021

Switching from a fast-casual concept to fine dining can allow for a nice change of pace. One of the many benefits of multi-location restaurant management pertains to inventory and ordering. Developing a New Concept. Starting from scratch with a new restaurant idea can be exciting for the eager restaurateur. Supplier Sourcing.

Management 370

Management Management Document Hiring 370

ChowNow

SEPTEMBER 6, 2024

Line cooks work in a fast-paced kitchen environment, while cashiers handle customer transactions. Maintenance staff keeps the restaurant clean and in working order. Check out this article for more details on roles and responsibilities of key restaurant staff. Sourcing Candidates Utilize multiple recruitment channels.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Qu

MARCH 28, 2025

With escalating costs, persistent labor challenges, and operational inefficiencies eating into already thin margins, restaurant brandsparticularly enterprise fast casual and QSR chainsneed solutions that deliver immediate value and impact. Employing 15.5

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Sling

NOVEMBER 11, 2019

In this article, the restaurant-management experts at Sling introduce you to the most common types of restaurants so you can plan your business accordingly. 2) Casual Dining. Casual dining types of restaurants usually share the following characteristics: Customers are served at their table. 3) Fast Casual.

Fast Casual 104

Fast Casual Fine Dining Food Truck Casual 104

EATER

OCTOBER 28, 2020

Usually, in casual restaurants like this (where there is typically just one course), the finger bowl appears on the table right after an order is placed. But in just a few months, this everyday dining object, still used across South Asia in establishments both fancy and casual, had taken on an illicit feeling thanks to the pandemic.

Fast Casual 263

Fast Casual Customer Service Dine-in Casual 263

Restaurant Clicks

JUNE 27, 2021

From lobster rolls to fresh, flaky fish and fish sandwiches, to fried shrimp and grilled octopus, the options are endless when it comes to ordering seafood. If available, do yourself a favor and order their Scallops served over a bed of gnocchi to start. Order some fresh oysters for good measure! check out my list below!

Fast Casual 126

Fast Casual Reservations Casual Outdoor 126

Qu

NOVEMBER 25, 2024

New Online Ordering 70% of guests prefer ordering directly from restaurants 1 , and guest expectations for fast, seamless digital experiences have never been higher. As the demand for efficient online ordering solutions continues to grow, many restaurants struggle to keep up.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Black Box Intelligence

MARCH 10, 2020

While casual dining’s YOY dine-in comp sales in Texas improved by almost 11 percentage points compared with the previous week, the improvement for fast casual and quick service were a much lower 3.4 Upscale casual improved beverage by 3 percentage points and fine dining by an industry leading 14 percentage points.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Sling

JANUARY 22, 2021

In this article, the food-service-management experts at Sling discuss the popular restaurant concepts and help you choose the one that’s right for you. 1) Fast Casual. 2) Fast Food. 2) Fast Food. The fast food restaurant concept attracts diners because of its price, convenience, and speed. 3) Food Truck.

Fast Casual 78

Fast Casual Fine Dining Food Truck Casual 78

Restaurant Clicks

SEPTEMBER 25, 2021

Hard Times Cafe is a casual dining environment which has decor that is meant to be reminiscent of a chili parlor during The Great Depression. Order Online. Wingo’s is a casual and comfortable restaurant to dine at with friends and family to watch a game with on their large screen televisions. Order Online. Order Online.

Sports 94

Sports Fast Casual Online Ordering Social Media 94

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. Even before the pandemic, this was a fast-growing market. In many cases of delivery-only restaurants and ghost kitchens, casual dining-to-go sales volumes tripled or quadrupled. Reading Time: 4 minutes.

Delivery 148

Delivery Food Online Ordering Food Order 148

Sling

JANUARY 4, 2023

In this article, we give you the definitive answer to the question, “What is a bistro?” It was conceived as a type of perk that a landlord might run out of the basement of an inn or apartment in order to increase their income. Casual dining. Fast casual. Bistro vs. fast food. Table of contents.

Fine Dining 78

Fine Dining Fast Casual Seating Food Order 78

Restaurant Clicks

AUGUST 30, 2021

Having recently been featured in our article on outdoor dining, Duke’s Grocery is a casual dining restaurant that hits it out of the park in every area. Of course, no visit to Duke’s Grocery is complete without ordering the Proper Burger! Do yourself a favor and order the Mac and Cheese as your side. Order Online.

Fast Casual 78

Fast Casual Online Ordering Back of House Food Order 78

Lavu

JANUARY 21, 2020

Customers want to make their orders and have their food delivered as fast as possible. It makes the food ordering process more efficient and eliminates customer frustration over waiting in line to place their orders. The kiosk system of placing food orders has become a preference for customers, especially the millennials.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78

The Restaurant Times

JANUARY 31, 2021

For example, Self-Ordering Kiosks are changing the way orders are placed at quick-service restaurants with high footfall. Self-ordering kiosks work very well at fast-food restaurants, quick-service restaurants, and casual dine restaurants where the footfall is high. Reduced Ordering Time. Reduced Labor Cost.

Ordering 52

Ordering Mobile Ordering Fast Casual Front of House 52

Sling

OCTOBER 1, 2021

In this article, we take an in-depth look at why this food cost number matters for your restaurant, how to calculate it, and the best way to optimize for success. For most full-service casual and fast casual restaurants , 28-32% (0.28-0.32) The solution is simple: Calculate your restaurant’s food cost percentage.

Definition 78

Definition Food Seasonal Menu Inventory 78

Restaurant Clicks

OCTOBER 12, 2021

Dining is fast, easy, and affordable It’s a great spot for a quick lunch or casual dinner. It’s a comfortable, casual experience perfect for family and friends. Order Online. Order Online. Order Online. Paloma’s is a great casual dining spot located along Cypress Avenue and Menahan Street.

Food 121

Food Website Management Food Truck Seasonal Menu 121

Lavu

NOVEMBER 11, 2019

Fast-casual restaurant Sweetgreen, part of the sustainable food movement , will be going cashless in all 64 locations nationwide (excluding Massachusetts, where it’s illegal not to accept cash). In an interview with Fast Company, Neman expressed confidence in a future that’s cash-free. “We

Cash Management 101

Cash Management Point of Sale Fast Casual Café 101

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. During the last year of the pandemic, costs grew faster than prices rose.

Hospitality 78

Hospitality Loyalty Program Retail Food 78