Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 15, 2025

In this article, youll learn: How to break down your operating costs into fixed, variable, and semi-variable Smart ways to lower labor and food costs without sacrificing customer service Where hidden expenses are hiding in your tech stackand how to fix it Lets discover where your money is going, and how to take back control.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

ChowNow

JUNE 12, 2025

Add Packaging Costs (if applicable) If your dish is available for delivery or takeout, include the cost of any additional items that are included in the order and will be taken, such as containers, bags, utensils, or stickers. Packaging can be a silent margin killer if you don’t account for it.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

Goliath Consulting

JUNE 15, 2021

Unfortunately, these issues will remain without a simple, centralized means to provide feedback about the quality of food supplied and the service provided through delivery. This is a summary of our earlier article, “Responding to COVID-19’s Impact on the Restaurant Supply Chain.” You can read our original article here (10).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JULY 15, 2020

Grubhub's mid-year report checks in on the popular food trends to date and what quarantined Americans ordered through contact-free delivery, and predicts what we can expect to see more of in the second half of the year. Over the months, Grubhub has observed diners turn to comfort foods, order alcoholic beverages, and D.I.Y.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Culinary Cues

OCTOBER 27, 2023

One of the dilemmas restaurateurs’ face is the approach taken with the management and delivery of a restaurant concept and menu. To make it simple, the restaurant can choose to be either chef centric or restaurant centric.

Hiring 449

Hiring Training Pricing Presentation 449

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. Now available through Grubhub, it is a delivery-only concept that specializes in antibiotic-free, oven-baked, boneless chicken bites. Credit: Tyga Bites.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

AUGUST 31, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Based on the doctrine of standing, the Court found that the plaintiff had not shown any ongoing injury sufficient to establish Article III standing.

2020 410

2020 Restaurant Law Agriculture Compost 410

Goliath Consulting

MAY 8, 2020

As Gene Lee, the CEO of Olive Garden parent Darden Restaurants said in an interview with RestaurantBusinessOnline.com, “(Catering) makes a lot more sense for us to market and pursue than running around delivering $10 entrees at this point in time” considering that the average order for a large-party delivery catering in Olive Garden is $300 (5).

Catering 248

Catering Point of Sale Delivery Customer Service 248

Harbor Touch

MARCH 18, 2025

Real Talk: I tracked 2,000 miles for deliveries in one year. Beverages: water, soda, liquor. Disclaimer This article provides general information on tax deductions and credits for restaurants. Mileage deductions are yours. Choose either cents per mile or actual costs like gas and repairs. Youre locked in for years.

Point of Sale 138

Point of Sale POS Restaurant Law Equipment 138

Goliath Consulting

DECEMBER 6, 2020

Off-premise dining, such as take-out, curbside and delivery, have grown significantly this year as quarantines, restrictions and mandated shutdowns forced restaurant owners to look for alternative ways to cover the loss of in-dining sales. Here are our top 5 food and restaurant trend predictions for 2021 and beyond.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

7 Shifts

DECEMBER 8, 2020

This article will arm you with ideas for restaurant employee contests. Think New Years’ Eve Champagne and bites delivery, A Fresh Start package or juices or healthy dishes, A Super Bowl package of beers, wings, and snacks, or a Date Night package. for some of their favorites. Ask around and see how you can leverage those relationships!

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Perfect Daily Grind

APRIL 15, 2020

With so many methods of cold brew preparation and delivery available, you’ll need to decide which one best suits your business – and will keep your customers happy. Trevor says that “I’ve seen it served in bulk with growlers (diluted or as a concentrate), or as a prepared beverage.”. Credit: Manuel Cartagena.

Café 200

Café Marketing Beverage Equipment 200

ChowNow

JUNE 10, 2024

In this article, we’ll explore how to calculate your restaurant profit margin, what affects it, and practical strategies to improve it. Check out this article to learn more tips to optimize your menu for upselling. Understanding and optimizing these margins is crucial for long-term success. High COGS can eat into profit margins.

Social Media 195

Social Media Online Ordering Website Management Email Marketing 195

Perfect Daily Grind

JUNE 29, 2022

You may also like our article on managing staff shortages during seasonal peak periods. This can happen when customers enter the store, order online, or through third-party delivery apps – especially as digital ordering and payment services have become more popular in coffee shops over the past few years. What is a “rush”?

Customer Service 193

Customer Service Online Ordering Customer Experience Food Order 193

ChowNow

JULY 17, 2024

In this article, we’ll walk through a comprehensive guide on how to write an operations plan for your restaurant, complete with examples. Server: Take orders, serve food and beverages, and provide customer service. Check out this article for additional job descriptions of key team members.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Perfect Daily Grind

MAY 17, 2022

You may also like our article on exploring AI in coffee roasting. This included online or in-app ordering, mobile payments, and delivery services. But in order to implement these new contactless services, coffee shops had to rely on technology even more, generally through using food and beverage order and delivery apps.

Technology 200

Technology Online Ordering Mobile Ordering Social Media 200

Perfect Daily Grind

AUGUST 2, 2022

You may also like our article on looking out for barista wellbeing after COVID-19. The same research also shows that despite some growth over the past two years, employment rates in the US food and beverage sector are around 8% below the pre-pandemic level. By doing so, the quality of our food and beverages won’t be affected.”.

Café 204

Café Hospitality Training Customer Service 204

Future Food

JULY 28, 2020

Food & Beverage Strategy - Future Focused Diversification of Food and Hospitality Destinations is the key to Success. If developers want food and beverage to continue to be the engine room of their projects, they must remember; one size does not fit all. How would you rate this article overall? Satisfactory.

Beverage 78

Beverage Food Point of Sale Customer Experience 78

Perfect Daily Grind

JANUARY 29, 2023

These specially-crafted beverages can help a coffee business to stand out and drive its brand identity, and often make use of local or seasonal ingredients. And with China’s coffee market experiencing considerable growth in recent years , signature beverages (or “特调咖啡” in Chinese) are becoming a key category.

Beverage 208

Beverage White Paper Influencer Workshop 208

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. SMG Teams with Taco John's. Waitr Holdings Inc.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Perfect Daily Grind

JANUARY 4, 2023

We’ve seen innovation after innovation, from the rise of instant coffee products in the 20th century to the growth of ready-to-drink (RTD) beverages and capsules. You may also like our article on the evolution of convenience store coffee. We saw more of these businesses offer delivery and pick-up services during the pandemic.

Mobile Ordering 200

Mobile Ordering Beverage Customer Service Online Ordering 200

Deliverect

DECEMBER 1, 2020

While alcohol delivery services are nothing new, they're more important now than ever. And demand for alcoholic beverages is only expected to grow in the coming month. In this article, we'll help you get alcohol delivery right with some tools and tips. Delivery or takeaway directly through your POS.

Delivery 78

Delivery License Online Ordering Customer Service 78

Deliverect

DECEMBER 1, 2020

While alcohol delivery services are nothing new, they're more important now than ever. And demand for alcoholic beverages is only expected to grow in the coming month. In this article, we'll help you get alcohol delivery right with some tools and tips. Delivery or takeaway directly through your POS.

Delivery 78

Delivery License Online Ordering Customer Service 78

Future Food

MARCH 5, 2025

The answer to the question asked in this article is: you cant afford not to invest in an adaptive F&B strategy for your dining precinct transformation.

Fast Casual 78

Fast Casual Fine Dining Customer Experience Customer Service 78

Bingage

JULY 18, 2020

So, it makes the best feel for online food delivery businesses to capitalize on online resources by reaching out & connecting with the audience on numerous digital marketing channels. Restaurants can receive online orders for pickup or delivery directly from Google Search, Maps, or the Assistant. More info is here.

Delivery 98

Delivery Social Media Marketing Online Ordering 98

Future Food

NOVEMBER 4, 2020

But it does say a lot about those who have re-opened and have gone the extra mile (or two) in planning, preparing, communicating, designing and delivering positive experiences without omitting the first principles of hospitality – philosophy, passion, design, food, beverage, culture, service and communications. Anyone for a second coffee?

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

Bingage

JULY 18, 2020

So, it makes the best feel for online food delivery businesses to capitalize on online resources by reaching out & connecting with the audience on numerous digital marketing channels. Restaurants can receive online orders for pickup or delivery directly from Google Search, Maps, or the Assistant. More info is here.

Delivery 98

Delivery Marketing Social Media Email Marketing 98

Future Food

FEBRUARY 9, 2021

Australia’s food and beverage operators have been striving to return their businesses to some degree of normality in order to drive sales, stabilise costs and prepare themselves for the imminent financial obstacle of Job keeper payments ceasing in three weeks’ time. Grand Slam Dining Oval, Australian Open, Melbourne Image Via Broadsheet.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Future Food

MARCH 6, 2025

The answer to the question asked in this article is: you cant afford not to invest in an adaptive F&B strategy for your dining precinct transformation.

Fast Casual 78

Fast Casual Fine Dining Customer Service Customer Experience 78

Future Food

JULY 13, 2021

The elevation of F&B in the Hotel industry Capturing market share through the delivery of “High Street” quality F&B. Future Food are leaders in Food & Hospitality Consulting to the hotel industry, partnering with developers and hotel operators around the world to maximise the benefit food and beverage can bring to their property.

Hotels 158

Hotels 2021 Beverage Café 158

7 Shifts

JUNE 4, 2021

In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. Food and beverage is one of the largest expenses next to payroll in the restaurant industry. If it's not measured, it won't be managed. But what should be measured, and how? Food Cost Percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Perfect Daily Grind

APRIL 29, 2022

The publication is dedicated to bringing the coffee sector forward, and publishes four articles a week on coffee consumption trends, emerging technologies, barista culture, and more. New Ground articles feature insight from a range of industry leaders, including champion baristas, sensory scientists, and CEOs. Take a look.

2022 173

2022 Point of Sale 2021 Café 173

Perfect Daily Grind

OCTOBER 3, 2022

In this article, we explore how roasting businesses can successfully attract new large-volume customers and develop mutually-beneficial partnerships. You may also like our article on cost management tips for smaller roasters. These are often coffee shops and other businesses which serve coffee beverages. What food do they serve?

Food Supply 193

Food Supply Customer Service Supplies Article 193

Goliath Consulting

FEBRUARY 25, 2020

Other ways to increase convenience in your business are increasing delivery options, allowing online reservations via app, and allowing customers to pay by mobile app. One article in the Society for Human Resource Management addressed a slightly different need—to feel connected—as a Gen Z trait (10).

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

Deliverect

JANUARY 19, 2021

As people around the world stayed home more often and ordered more delivery and takeout than ever before, new trends emerged. Here are 5 trends that are sure to start popping up on plates (or in delivery bags) in 2021. #1 5 Low-alcohol and healthy beverages. Manage your online (delivery) menus with ease.

2021 148

2021 Food Online Ordering Consumer Goods 148