Modern Restaurant Management

FEBRUARY 24, 2025

billion in annual revenue losses, according to Zonal and CGA's GO Technology report. Creating an inviting atmosphere for spontaneous diners and offering special deals during quieter periods can ensure tables don’t go unused. No-shows create a cascading economic challenge for restaurants.

Book 385

Book Reservations Communication Customer Experience 385

7 Shifts

NOVEMBER 24, 2024

Read up on third-party full-service market research or other restaurants’ market research reports to understand industry trends. These reports often provide insights into emerging dining trends and potential growth areas. Train your servers to strike up friendly conversations and report back interesting insights.

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

OCTOBER 11, 2024

Proper classification affects payroll processing and tax reporting responsibilities. Specialized skill and initiative. Tax Implications Employees have taxes withheld by their employer, while independent contractors are responsible for their own tax payments. These distinct categories must be properly determined by business owners.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

JANUARY 7, 2025

” Instead of: “Report all issues to management immediately.” Implement pre-shift tastings where kitchen staff can share insights about daily specials. When your prep cook feels as invested in the restaurant's success as your general manager, you know you’ve created something special.

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

DECEMBER 3, 2024

Additionally, 65 percent are reporting they are pretty or extremely enthusiastic for the holiday season. The demand for earlier reservations provides restaurants the opportunity to get creative when it comes to driving traffic for second and third seating’s with memorable experiences, dynamic pricing, or late-night specials.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Restaurant Business

JUNE 13, 2025

Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again. Buyers appear eager to take on certain types of restaurant chains.

Operations 198

Operations Leadership 2025 Fast Casual 198

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. As such, Restaurants may choose to focus on pre-orders and takeout specials to capture sales early! Additionally, more than two in five surveyed (44 percent) reported having items missing from their order.

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

MAY 31, 2022

Are there other ways restaurants can use reports to succeed? Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. Overview: Reporting in the Restaurant Industry. There's no denying that manual restaurant reporting can be time-consuming.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

APRIL 28, 2022

Additionally, Americans are reporting the impact of inflation. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. The survey also found that consumers have altered their dining habits since the start of the pandemic.

Food Supply 471

Food Supply Magazine Advertising 2022 471

Restaurant Business

JUNE 17, 2025

this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight. billion in 2024 and are expected to top $3 trillion by 2028, the report said. C-store foodservice grew 5% last year and is on pace to grow another 5.7%

Food 186

Food Fast Casual Leadership Loyalty Program 186

Modern Restaurant Management

JUNE 7, 2022

In Q4 of last year, 91 percent of those under 25 reported at least one weekly drive-thru visit. Gen Z respondents reported a decrease in full-service visits, too, from 33 percent in Q4 2021 to 15 percent in Q1 2022. If there's any sunny spot for restaurants when it comes to Gen Z, it lies in the special occasion.

2022 520

2022 Point of Sale 2021 Entertainment 520

EATER

MARCH 14, 2025

This year, Del Taco is offering three seafood specials through April 23, which Del Taco president Tom Rose calls the perfect combo for Lent season. A 2021 YouGov survey reported 16 percent, but it could be closer to a quarter. You also dont have to grow up with fried fish Fridays to enjoy the fast-food specials this time of year.

Seasonal Menu 266

Seasonal Menu Dietary Restrictions Catering Social Media 266

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Online Orders & Delivery Data : Shows customer preferences, order frequency, delivery locations, and any modifications or special requests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

DECEMBER 31, 2024

Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. That’s where the NEXT Flavor Report comes in. “Group dining growth is on a notable rise, spurred by both special occasions and casual gatherings.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top Innovation that’s important to the customer is personalized and serves their individual needs" As mentioned in the Paytronix Loyalty Trend Report 2024 – Most Brands Use Some Level of Campaign Segmentation.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

DECEMBER 27, 2024

For example, a POS system that integrates with your loyalty program and email marketing platform can automatically send rewards or special offers to frequent diners. Start small by choosing technology that connects easily. This streamlined setup reduces manual work and ensures consistent messaging across touchpoints.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. The study was in-field from Autumn 2022.

Fine Dining 473

Fine Dining Seasonal Menu 2022 Social Media 473

Restaurant Business

JUNE 13, 2025

Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again. Buyers appear eager to take on certain types of restaurant chains.

Reservations 194

Reservations Leadership Advertising 2025 194

Modern Restaurant Management

MARCH 26, 2021

Use detail reporting to market to the right customers at the right time based on their preferences. But if you’re in control of making changes such as updating your specials for the week, promotions for new customers, and meal deals for a unique holiday, you’ll save time.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

7 Shifts

OCTOBER 22, 2024

Improve your restaurant’s Google Business profile Google reports that customers are 70% times more likely to visit businesses with a complete Business Profile. Keep your hours updated as well, especially if you have special holiday hours or seasonal changes. These create a unique experience that goes beyond just food and drink.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Restaurant Business

JUNE 11, 2025

They specialize in breakfast staples, homestyle favorites and homey atmospheres—Perkins largely in the Midwest and East Coast and Huddle House in the South. The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. But they have receded over the years.

Fast Casual 177

Fast Casual Front of House Back of House Leadership 177

Modern Restaurant Management

JULY 21, 2022

percent compared to Q2 2021, according to the Revenue Management Solutions (RMS) Q2 Industry Trends Report. While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. Special occasion dining is on the rise. QSR net sales for the quarter are up 1.4

2022 447

2022 2005 Consumer Goods Fast Casual 447

Modern Restaurant Management

OCTOBER 26, 2021

In fact, according to a report by Bluedot , 86 percent of respondents surveyed said they have ordered directly from a restaurant app since the start of the pandemic. Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

NOVEMBER 19, 2021

Supply chain issues, high food costs, and labor shortages are cutting profits at restaurants nationwide, the National Restaurant Association reported. Restaurants that offer special events for customers will generate buzz in the community and drive traffic. However, restaurant operators are now encountering a new set of challenges.

Marketing 474

Marketing Social Media Loyalty Program Food Supply 474

Modern Restaurant Management

JANUARY 17, 2024

Send them a personalized lunch special discount to fuel the rest of their workday, giving them the pick-me-up they were looking for. Create an app to make it easy for Gen Z to place a mobile order, review their regular meals and stay up to date on seasonal specials and rewards.

Loyalty Program 489

Loyalty Program Mobile Ordering Back of House Customer Experience 489

Modern Restaurant Management

APRIL 17, 2025

Restaurants, wineries, and hotels now need to offer more than just standard reservations – they need to sell premium experiences like chef's counters, wine tastings, cocktail classes, and special events alongside traditional bookings.

Reservations 251

Reservations Fine Dining 2024 2023 251

7 Shifts

NOVEMBER 15, 2024

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? What would you do if a customer tried to use an expired coupon or special offer? 40% of restaurants reported having to deal with at least one disruptive guest per week.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. According to a 2023 report , Americans eat at a restaurant three times per month and on average spend $166/person/month. Full-service menu prices climbed 4.5

2023 492

2023 Loyalty Program Point of Sale 2024 492

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Offer Easy Online Ordering.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

MARCH 25, 2022

Nearly three out of four restaurants said automated tools and integrated apps are helping them fill the gaps during the current labor crunch, Square reported. Approximately three out of 10 United States adults are “online almost constantly,” the Pew Research Center reported. QR codes are nothing new. Boost Social Media.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? As a restaurant manager, how do you prepare your team for special events or holiday rushes? How do you handle situations where an employee is underperforming?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

AUGUST 8, 2022

Imagine that customer who only ever buys happy hour drink specials receiving a text while enjoying drinks. After all, an Insider Intelligence and eMarketer report on consumer attitudes towards digital advertising finds ads are considered less intrusive if relevant to their wants or needs. Reward Loyal Customers. companies lose $136.8

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. However, economic-driven external and internal challenges are proving margins are tighter than ever before, with 53 percent of respondents reporting lower profits in 2023.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

APRIL 13, 2021

An special item or offer that's only available at a certain time of day (ex: happy hour). Weather targeting services which detect the current weather condition and deliver varying targeted messages (ex: drink specials on a sunny day). Simple tap-to-call function to enable them to make reservations.

Advertising 491

Advertising Mobile Ordering Website Management Customer Service 491

Modern Restaurant Management

APRIL 17, 2023

Their recent survey results of 2016, report over $36 billion (dollars) lost due to theft and error in the United States only. A bot delivers information in messenger about opening and closing the cash register shifts and reports on them.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

DECEMBER 1, 2020

It's reported that with as little as a five percent increase in customer retention, a business can improve its overall profits by up to 25 percent. has reported that as U.S. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. McKinsey & Co.

Loyalty Program 519

Loyalty Program Customer Experience Employee Relations Point of Sale 519

Restaurant Business

JUNE 18, 2025

Last year, Bubbakoo’s sales increased 16% to more than $110 million, with more than 11% unit growth, according to Technomic’s Top 500 Chain Restaurant report. News acquisitions franchising Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.

Fast Casual 154

Fast Casual Leadership Franchising Franchise 154