culture 
Modern Restaurant Management
FEBRUARY 7, 2025
Without a culture of feedback, once a month or so, after a grueling shift, I would march into the chef’s cramped office – which was a closet under the stairwell – and threaten to quit. True feedback culture is a two-way street. True feedback culture is a two-way street.
Modern Restaurant Management
MARCH 3, 2025
An Aon Hewitt study found that turnover was reduced by 31 percent at companies with a strong culture of employee appreciation compared to businesses with weaker recognition programs. The answer lies in fostering a culture that is centered on recognizing and valuing the contributions of its employees. How can employers achieve this?
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Modern Restaurant Management
JUNE 24, 2025
in this episode of The Carrie Luxem Show , learn why culture statements are so important and how you can best define your restaurant's culture. You will learn how to craft your restaurant's vision, mission, purpose, and values statements to clearly define your identity, principles, and the future direction for your team.
Modern Restaurant Management
JANUARY 7, 2025
Accountability’s Ripple Effect Creating a culture of accountability isn't about adding more rules or tightening control—it's about building a team inspired to deliver excellence. Offer training, mentorship, and opportunities for employees to flex their developing accountability muscles.
Advertiser: Paycor
Employees want meaningful feedback. Without it, 98% disengage from their work (Zippia). But do your managers know how to support them? Use this Quick Start Guide to get the conversation started. Your workers don’t just want jobs; they want careers. Invest in your team by giving them meaningful feedback. 65% of employees want more feedback (Zippia).
Modern Restaurant Management
SEPTEMBER 8, 2023
A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.
Modern Restaurant Management
JULY 18, 2024
Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. This builds a culture of trust where employees feel secure and respected. These organizations must address the burnout environment to maintain a healthy and productive workforce.
Advertiser: Paycor
Discover the importance of documenting disciplinary actions for compliance and improving company culture! This document outlines the consequences of unacceptable behavior and ensures a fair process for all.
Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri
Learning Objectives Explore the ethical considerations surrounding the use of ChatGPT in the restaurant and hospitality industry, such as the potential impact on job displacement and the balance between automation and maintaining a personalized human touch in customer interactions Explore best practices for integrating ChatGPT in the hiring process, (..)
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Whether you have twenty locations or two hundred, the decision of which POS system to use can define your operation, team culture, growth potential, and profit margins — either by unlocking opportunity, or holding you back from it. For multi-unit restaurant operators, poor technology decisions have disastrous, rippling consequences.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
In this webinar, Lauren Fernandez will dive deep into DEI, exposing obstacles and potential fixes for promoting genuine diversity and inclusion in hiring practices and organizational culture.
Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant
This, adding on to the lynch-pin management style restaurants often have, has made restaurant cultures more vulnerable and volatile than ever. If your restaurant is suffering from cut staff, low morale, or ineffective training, you've come to the right place.
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