Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. By adopting forward-thinking approaches, restaurants can thrive amid this challenging landscape.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average ticket size in Las Vegas (2024 host city) was up 26 percent as visitors splurged. Is Delivery Worth the Dollars?

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. What’s more, innovations in food delivery, including drone technology and “dark stores,” facilities dedicated solely to fulfilling online food orders.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. This means most customers search for unbranded terms like “best seafood restaurant near me” rather than searching for restaurants by name. percent of searches were non-branded.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

MARCH 10, 2025

Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs). In our study, 35 percent of diners report increasing their takeout orders, and 28 percent use delivery more often. The reason? Now, it’s table stakes.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). However, the best available coupon and fastest delivery time tied in second place.

2024 492

2024 Loyalty Program Food Order 2030 492

Restaurant Business

JUNE 20, 2025

Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. By Joe Guszkowski on Jun. of sales in the quarter.

Delivery 157

Delivery Fast Casual Leadership Seasonal Menu 157

Modern Restaurant Management

SEPTEMBER 10, 2020

The UAV industry is on the cusp of an historic decade with on-demand drone delivery solutions taking flight. Both tech giants like Amazon and Alphabet as well as startups are rolling out new models of aerial delivery in a bid to appeal to consumers’ appetite for quicker, cheaper, on-demand delivery. A New Market Landscape.

Delivery 616

Delivery Consumer Goods Food Safety Food Supply 616

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

DECEMBER 21, 2023

Ahead of 2024, we will share the all-too-common disasters that can strike restaurants from fires to civil unrest to water damage with pragmatic and proactive tips that can help curb the repercussions. Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 12, 2025

Photo courtesy of Coco Robotics Here come the delivery robots. About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. Each bot has a capacity of 90 liters, or about six extra-large pizzas, and a delivery radius of 1 to 2 miles. They have completed more than 500,000 deliveries to date.

Delivery 176

Delivery Leadership 2025 Advertising 176

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. The poll collected insights from 175 restaurant operators and financial professionals to uncover their expectations for 2025.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. So, what can the QSR industry expect in 2024? Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots. percent YOY.

2024 405

2024 Fast Casual Point of Sale 2023 405

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

APRIL 1, 2024

Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” Delivery services are another area where families are leading the charge.

Catering 486

Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers. Timekeeping is crucial in remaining compliant.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 507

Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

APRIL 18, 2025

Forget data centers and distant research labs: your local quick service restaurant may soon be the frontline of AI adoption in the real world. Can computer vision in fast food kitchens – where there is a proliferation of reflective surfaces – check meal orders but avoid seeing staff and customers?

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

2024 275

2024 Sustainability Consumer Goods Food Supply 275

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. Small chains often face a delicate balancing act: keeping up with larger chains and evolving customers while managing limited resources and tight profit margins.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. What’s on the Menu?

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash. The pending deal for U.K.-based

Reservations 210

Reservations Leadership Advertising 2025 210

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad. The top reasons?

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. That’s our biggest takeaway after a pair of acquisitions by the delivery company that have it set to take a bigger share of the restaurant tech ecosystem. To put it simply, DoorDash wants to do a lot more than just handle deliveries.

Leadership 185

Leadership Advertising Reservations 2025 185

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

NOVEMBER 13, 2020

Benefits will begin on January 1, 2024, with taxes to be paid starting on January 1, 2023. Ninth Circuit Affirms Fishing Quota : On October 29, 2020, the Court of Appeal for the Ninth Circuit affirmed the administrative powers of the National Marine Fisheries Service under the Magnuson-Stevens Fishery Conservation and Management Act.

2020 474

2020 Restaurant Law Food Safety Food Order 474

Restaurant Business

JUNE 13, 2025

Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

JULY 16, 2024

RP: Amid heightened inflation, interest rates and food costs, buyers and sellers are looking for signs of stability when it comes to M&A in the second half of 2024. The best indicator of stability is often a target’s strong financial returns and a track record of consistent cash flow.

2024 275

2024 Cash Management Beverage Entertainment 275