Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. For the first quarter of 2023, traffic in the QSR segment was down 0.7 For the first quarter of 2023, traffic in the QSR segment was down 0.7 percent YOY) exceeded Food-At-Home prices (+8.4

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2023 Fast Casual 2022 Pricing 159

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Ordering Online Ordering Loyalty Program Customer Experience 197

Open for Business

JANUARY 6, 2023

The biggest issue on almost every restaurateur’s mind heading into 2023 is the same as last year: staffing. Add the stress of rising prices and food shipping snags, and the need to simplify menus became even more pronounced. “We Pricing became a flashpoint as well. Pricing became a flashpoint as well.

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2023 Compost Recycling Waste 109

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more.

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2023 Hospitality Loyalty Program Email Marketing 78

Sling

JULY 24, 2023

14) Chowly If you take orders from food delivery services, like DoorDash or Grubhub, Chowly can accept orders from all of these services and enter them into your POS system without anyone having to do it manually. It can also automatically update your menu on food delivery services. It covers local health codes from the U.S.

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2023 Management Management Tip Distribution 78

Open for Business

JANUARY 26, 2023

For a fine dining Italian restaurant, it could be that fresh truffle supplements are available at a premium price for a limited time. Offering them at a discount might reveal if they’re priced too high to move. (If It’s a simple matter of offering a freebie with the purchase of a full-price menu item. What does the data show?

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2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

JANUARY 13, 2023

Starting January 17th, the brand is also launching a new signature cocktail called Endless Sunshine that will feature happy hour pricing of $7 all day, every day. Price may vary per market). You can order online or in the Dickey’s app for curbside pick-up, take-out and delivery.

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2023 Menu Seasonal Menu Back of House 100

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. Why does this matter to your bottom line?

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Loyalty Program Social Media 2023 Download 197

Modern Restaurant Management

MARCH 23, 2023

But in 2023, month-over-month trend lines have evened out. percent YOY) was the top-performing QSR channel in February 2023. Customers continue to value the convenience of delivery, despite service and fee costs. Yet QSRs are slowing down price increases to meet tightening budgets. The average price flattened, up 14.0

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Marketing 2023 Consumer Goods 2022 173

Modern Restaurant Management

JANUARY 9, 2023

expect to be less profitable in 2023. Rising food, labor and energy/utility costs pose significant challenges heading into 2023. business leaders anticipate a recession in 2023, according to JPMorgan Chase’s 2023 annual Business Leaders Outlook survey. 50 percent of operators expect to make less profit in 2023.

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2023 Employee Relations Food Supply Small Business 141

Black Box Intelligence

OCTOBER 27, 2022

Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023. A drop in gas prices combined with a more positive short-term outlook for income, business, and the labor market were all contributing factors. So which categories are the most important?

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2023 Point of Sale 2022 Consumer Goods 68

The Restaurant Times

JANUARY 26, 2023

Top 5 Restaurant POS Features To Look For In 2023 A POS system today is capable of handling employee schedules and clock-ins, data collection for business intelligence, and providing a personalized customer experience. Similarly, POS data offers insight into seasonal trends and allows for increased margins based on pricing data.

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POS 2023 Loyalty Program Point of Sale 59

Apicbase

DECEMBER 8, 2022

We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. In 2023, restaurants will tap new revenue streams, optimise efficiency and create more brand value. #1 Delivery under fire. Delivery under fire. Delivery under fire.

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. According to research done by eMarketer , 23 percent of all smartphone users will use a food delivery app by 2023.

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Delivery Front of House Fast Casual Customer Service 184

Open for Business

DECEMBER 7, 2022

Embrace delivery (if it works for you). The era of delivery is upon us. Third-party delivery platform DoorDash saw its revenue increase by 33% in 2022. Instead of making random or price-based recommendations, train the team to use what you know to make personalized suggestions. The demand is through the roof.

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2023 Social Media Email Marketing Dine-in 88

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. A Restaurant Pulse Check by Vericast found that nearly half of consumers plan to spend less on dining out in 2023. billion consumers with restaurants every year.

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Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. Normally, 42 percent of diners expect their pizza to arrive within 30 minutes.

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2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. Like the most ordered food on DoorDash of all time: French fries.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

NOVEMBER 21, 2022

Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021. Making this problem more cogent is the fact that inflation isn’t forecast to ease until late next year, where it is predicted to fall to 3-to-4 percent by the end of 2023, according to economic projections by Kiplinger.

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Operations Cash Management Seasonal Menu Loyalty Program 197

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Own Your Changes In March 2023, restaurants’ food prices were 8.8 percent higher than in March 2022. percent this year.

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Operations Mobile Ordering Customer Experience Online Ordering 179

Perfect Daily Grind

MARCH 24, 2023

Mon, 20 Mar PRF El Salvador announces winners of 2023 Salvadoran Barista Championship, Salvadoran Brewers Cup, Toddy Cold Brew Coffee Championship, and Global Roasting Contest. The winners of the 2023 Toddy Cold Brew Coffee Championship were Juan Aristizabal from Colombia and Julia Dziadevych from Hungary.

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2023 Webinar Beverage Café 140

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. What can restaurants do to make guests feel more comfortable about tech tipping?

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Customer Service Mobile Ordering 2023 Customer Experience 180

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. However, challenges persist with rising prices across various categories, potentially impacting household budgets. Job opportunities expanded, with over 2.6 million jobs added nationally.

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2024 Loyalty Program 2023 Point of Sale 96

Qu

MARCH 31, 2023

That’s why we’re dubbing 2023 The Year of Efficiency. But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies.

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2023 Fast Casual Point of Sale Employee Relations 52

Rocket Fuel

MAY 1, 2023

Additionally, with Third-Party Delivery on the rise, it’s important to offer bottled and canned beverages as offerings on your delivery app menus. Don’t just collect data – act on it! Use these insights to refine your beverage sales strategies, optimize your inventory, and capitalize on emerging trends.

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Beverage 2023 Coaching 2022 52

Modern Restaurant Management

NOVEMBER 15, 2023

A return to work in offices and higher grocery prices due to continued inflation pressures are among the factors leading to nearly one in four U.S. Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year.

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Loyalty Program Mobile Ordering Website Management Online Ordering 110

Modern Restaurant Management

FEBRUARY 17, 2023

Going into 2023, 45-50 percent of frequent users said they plan to use restaurant channels “more or much more” compared to just 20-23 percent of the whole respondent population. Millennials make the most weekly calls for delivery (78 percent) compared to just 30 percent of boomers.

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Loyalty Program Mobile Ordering Customer Service 2022 188

Black Box Intelligence

OCTOBER 27, 2022

Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023. A drop in gas prices combined with a more positive short-term outlook for income, business, and the labor market were all contributing factors. The result?

2023 40

2023 Point of Sale 2022 Consumer Goods 40

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

JANUARY 8, 2024

This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

NOVEMBER 30, 2023

Recent findings reveal that researching a new POS for implementation after 2023 is a priority for 43 percent of restaurants , with 29 percent hoping to upgrade their POS for better omnichannel integrations. This shift underscores the evolution of POS systems from mere transactional tools to comprehensive data hubs.

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POS Operations Loyalty Program Seasonal Menu 129

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Front of House Back of House Online Ordering Food Order 211

Culinary Cues

JUNE 14, 2022

The independent restaurant of 2023 and beyond must be a place that does what large corporations can’t or won’t do. What they are less interested are pretentious environments, stuffy service, gimmicks, and absurd pricing. Continue to seek out ways to create exceptional experiences through take-out and delivery options.

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Fine Dining Food Supply Customer Service Presentation 468

Perfect Daily Grind

JUNE 10, 2022

Howard Schultz to remain as interim Starbucks CEO until March 2023. Robusta prices drop as Brazil continues 2022/23 harvest. Between 29 April and 31 May, robusta prices dropped by 10.57% to BRL 708.25 Arabica prices hit three-month high following on from Brazil’s drought concerns. per 60kg bag (US 149.07 Tue, 7 Jun.

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Pricing Webinar 2022 Recycling 126

ChowNow

OCTOBER 26, 2023

For example, when asked directly, most diners listed quality of food, cleanliness, service, and pricing as the biggest influences on customer satisfaction, which isn’t surprising. The second used a more advanced analytics technique to uncover derived responses. The chart below shows the direct responses from diners.

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Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

MARCH 2, 2023

Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. And more than 65 percent of companies surveyed say they are increasing their CX spending in 2023 by an average of 24 percent.

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Operations Loyalty Program Mobile Ordering Consumer Goods 164