Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. In 2023, the average cost of a hospitality-related breach surged 14 percent to $3.36 Enhance managerial training : Equip managers with tools to foster a positive workplace culture.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 22, 2022

The delivery, takeout and drive-thru-first culture also exploded, and with it came an increased demand for speed, quality and consistency. Where do you see the most potential for robotic use in 2023? In 2023, restaurants will focus on scaling and adoption. Across the U.S., restaurants are operating with 2.8

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

2024 506

2024 2023 Back of House 2022 506

Modern Restaurant Management

APRIL 17, 2025

As an immediate response to the lock down, we built and deployed Tock To Go to help thousands of restaurants, wineries, and even farms pivot their operations, rebuild sales, lower costs, and eliminate third party delivery apps. 4 Based on American Express proprietary data from January 2023 to December 2023.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

APRIL 16, 2025

By eliminating the need for single-use plastic bottles and the transportation associated with them, businesses can significantly reduce their day-to-day costs, as well as the time needed to coordinate these deliveries. From a long-term perspective, integrated water systems are a smart financial investment. According to the U.S.

Back of House 251

Back of House Food Supply Waste Transportation 251

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

DECEMBER 27, 2022

Since customers have become accustomed to the hybrid of in-person, pickup and delivery, restaurants need to excel at all these models, focusing on safety and accuracy for each. Train, practice, demonstrate, and reinforce, using tech tools to amplify training efforts and reinforce knowledge. Improve and Embrace the Hybrid Model.

Food Safety 566

Food Safety Food Supply Audits Food 566

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. According to research done by eMarketer , 23 percent of all smartphone users will use a food delivery app by 2023.

Delivery 353

Delivery Front of House Customer Service Online Ordering 353

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. Though the delivery revenue trajectory is positive, this may also stir up panic in the industry-. Consulting. Asset Tracking Software.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. Why does this matter to your bottom line?

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Whether it was meal prepping like pros, or loading up on protein-heavy delivery favorites, they made sure every bite packed a punch.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. Like the most ordered food on DoorDash of all time: French fries.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

DECEMBER 15, 2023

The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 That is why multi-unit restaurants are leveraging a multitude of technologies to make every dining, delivery, drive-through, or takeout experience festive and memorable. percent more than in 2022.

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Equipment Customer Experience Customer Service 2023 294

Modern Restaurant Management

MARCH 26, 2021

million users of food delivery apps in the U.S., million by the end of 2023. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Research company eMarketer forecasts that by the end of 2021, there will be 44.1 and up to 53.9

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JANUARY 31, 2025

The focus on offering a wider variety of prepared and ready-to-eat food items is clearly paying off, as c-stores registered record sales in 2023. An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4 This has led to the growth of quick-service restaurants (QSRs), delivery services, and takeout options.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 1, 2022

Between 2023 and 2030, the industry is projected to add an average of 200K jobs each year, with total staffing levels reaching 16.5M Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. Roughly half of U.S.

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2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JULY 16, 2024

" For example, Lynch said, many restaurants jumped into “gamification” during 2023 by launching Badges. Free Delivery – This type makes free delivery its biggest perk, such as Amazon Prime. This model works best when delivery costs feel prohibitive in some way.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

OCTOBER 19, 2021

Tennessee for example passed a new law that allows carryout and delivery of alcohol that expires in 2023. Deliveries can only be made by drivers that are at least 21 years old and the patron’s ID must be checked at the time of delivery. Currently, 16 states and Washington, D.C.

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License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

JANUARY 10, 2024

Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. percent below pre-pandemic levels as of the start of 2023, resulting in a staggering 450,000 job openings compared to 2019.

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Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff.

Front of House 528

Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

NOVEMBER 30, 2023

Recent findings reveal that researching a new POS for implementation after 2023 is a priority for 43 percent of restaurants , with 29 percent hoping to upgrade their POS for better omnichannel integrations. Equip staff with this knowledge to suggest complementary items. A summer favorite dish could lose its appeal in the colder months.

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POS Operations Loyalty Program Seasonal Menu 324

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. There were 11 percent more transactions on Thanksgiving Eve than on the average Wednesday in 2023.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Businesses pivoted their operations with technological tools such as contactless payments, delivery platforms, and kitchen assisting robots to battle these challenges.

Front of House 390

Front of House Fast Casual Fine Dining Mobile Ordering 390

Perfect Daily Grind

JANUARY 13, 2023

Sigep 2023 to host seven Italian National Coffee Championships from 21 to 25 January. Dutch Bros projects total 2023 revenue to be US $1 billion. The Barista League to host 12 events in 2023 with additional event announced for January 2024. World of Coffee Dubai 2023 takes place at Dubai World Trade Centre. Wed, 11 Jan.

2023 183

2023 Events Website Management Leadership 183

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. On-demand delivery has grown, and consumers have become used to quick service and ordering through their smartphones, even while waiting at restaurants. One notable development is the prevalence of QR codes.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

JUNE 28, 2024

million in revenue in 2023 (more than double that of McDonald’s while being open one day less per week). The food delivery industry debuts in the ACSI with a score of 73 — significantly lower than both full-service restaurants and fast food restaurants.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

JANUARY 8, 2024

Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan. – Matt Elders, EVP, Revenue, Cordial 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 8, 2024

Q4 Restaurant Trends Toast released its Q4 2023 Restaurant Trends report that examined catering activity around the holidays, large events, cold-weather food and alcohol preferences, and weekly tipping trends. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting.

Pricing 221

Pricing Loyalty Program Social Media Download 221

Modern Restaurant Management

SEPTEMBER 25, 2023

In the US alone, restaurant sales are forecast to hit $997 billion during 2023, according to the latest National Statistics. Then there is the fact that consumer habits learned in lockdown have stuck, with restaurants processing a greater number of telephone orders and deliveries than they used to.

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Cash Management Point of Sale Training Information 322