Modern Restaurant Management

DECEMBER 29, 2022

Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. Operators will continue incentivizing in-house delivery and in-app purchases. Bringing delivery back in house as much as possible is also a priority for many brands.

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2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

DECEMBER 19, 2024

According to Statista , the global online food delivery market size was valued at $151.5 billion in 2021 and the meal delivery market is expected to reach more than 192 million users by 2029. According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How is Wonder different from other delivery platforms?

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Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

DECEMBER 22, 2022

The delivery, takeout and drive-thru-first culture also exploded, and with it came an increased demand for speed, quality and consistency. Where do you see the most potential for robotic use in 2023? In 2023, restaurants will focus on scaling and adoption. Across the U.S., restaurants are operating with 2.8

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2023 Front of House Back of House 2022 471

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

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Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. In January 2023, Yum!

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. "With consumer behaviors now firmly established around off-premise dining solutions due to the pandemic, off-prem will remain a prevalent option for 2023. For part two, click here.

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2023 Loyalty Program Fast Casual Customer Experience 419

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

APRIL 17, 2025

As an immediate response to the lock down, we built and deployed Tock To Go to help thousands of restaurants, wineries, and even farms pivot their operations, rebuild sales, lower costs, and eliminate third party delivery apps. 4 Based on American Express proprietary data from January 2023 to December 2023.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Is Delivery Worth the Dollars? More than one third (36 percent) of Americans plan to order food delivery for the Big Game on Sunday, Feb. The steepest decline happened between 6-9 p.m.,

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2024 Food Order Delivery Sports 309

Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. In 2023, the average cost of a hospitality-related breach surged 14 percent to $3.36 However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.

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2025 Management Management Insurance 418

Modern Restaurant Management

APRIL 16, 2025

By eliminating the need for single-use plastic bottles and the transportation associated with them, businesses can significantly reduce their day-to-day costs, as well as the time needed to coordinate these deliveries. From a long-term perspective, integrated water systems are a smart financial investment. According to the U.S.

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Modern Restaurant Management

JANUARY 6, 2023

The bowl will be available to order exclusively through the brand’s website or sweetgreen app for delivery and pick-up during Green January. White Castle is kicking off 2023 with a flurry of specials and deals designed to keep Cravers’ stomachs and wallets, full. Under $2 Craves. Craving Discounts.

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2023 Menu Mobile Ordering Coupons 369

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. According to research done by eMarketer , 23 percent of all smartphone users will use a food delivery app by 2023.

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Delivery Front of House Customer Service Fast Casual 353

Modern Restaurant Management

DECEMBER 27, 2022

Since customers have become accustomed to the hybrid of in-person, pickup and delivery, restaurants need to excel at all these models, focusing on safety and accuracy for each. Train, practice, demonstrate, and reinforce, using tech tools to amplify training efforts and reinforce knowledge. Improve and Embrace the Hybrid Model.

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Food Safety Audits Food Supply Food 566

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

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Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

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2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

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2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. Why does this matter to your bottom line?

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Whether it was meal prepping like pros, or loading up on protein-heavy delivery favorites, they made sure every bite packed a punch.

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Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

NOVEMBER 13, 2020

These requirements for businesses will go into effect on January 1, 2023. Benefits will begin on January 1, 2024, with taxes to be paid starting on January 1, 2023. California Imposes Food Safety Requirements on Delivery Apps : On September 18, 2020, California Governor Gavin Newsom signed AB-3336 into law. Litigation.

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2020 Restaurant Law Food Safety Food Order 474

EATER

AUGUST 31, 2023

Chiyo Some of these meals are based largely on the Chinese traditions of zuo yue zi, or sitting the month A version of this post originally appeared on August 26, 2023 , in Stephanie Wu’s newsletter, “From the Editor,” a roundup of the most vital news and stories in the food world. Chiyo’s tonic and broth bundle.

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Delivery Back of House 2011 2023 285

Culinary Cues

MARCH 16, 2025

With the help of the federal government (without their help I cant imagine any business surviving let alone the average citizen), restaurants began to experiment with delivery, remote pick-up, using technology to minimize employee interaction, and later ghost kitchens that saved the day for some, but changed our industry entirely.

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Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. Like the most ordered food on DoorDash of all time: French fries.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

MARCH 26, 2021

million users of food delivery apps in the U.S., million by the end of 2023. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Research company eMarketer forecasts that by the end of 2021, there will be 44.1 and up to 53.9

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Ordering Mobile Ordering Online Ordering Email Marketing 566

The Rail

APRIL 25, 2023

By Madhu Kesavan, Contributor In recent years, restaurant delivery has become increasingly popular as consumers demand more convenient ways to enjoy their favorite meals. However, with increased demand comes the need for effective delivery management. However, with increased demand comes the need for effective delivery management.

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2023 Delivery Management Management 147

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. For the first quarter of 2023, traffic in the QSR segment was down 0.7 Whether due to delivery fees or the change of seasons, more people are willing to get their food themselves.

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2023 Fast Casual 2022 Pricing 398

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JANUARY 13, 2023

Available now through the Slice Factory mobile app, the $5 deal includes the original Chicago jumbo pizza slice with a free soft drink included in-store, delivery or with the convenient slice thru. You can order online or in the Dickey’s app for curbside pick-up, take-out and delivery.

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2023 Menu Back of House Seasonal Menu 251

Modern Restaurant Management

JANUARY 31, 2025

The focus on offering a wider variety of prepared and ready-to-eat food items is clearly paying off, as c-stores registered record sales in 2023. An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4 This has led to the growth of quick-service restaurants (QSRs), delivery services, and takeout options.

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 9, 2023

expect to be less profitable in 2023. Rising food, labor and energy/utility costs pose significant challenges heading into 2023. business leaders anticipate a recession in 2023, according to JPMorgan Chase’s 2023 annual Business Leaders Outlook survey. 50 percent of operators expect to make less profit in 2023.

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2023 Employee Relations Small Business Food Supply 352

Modern Restaurant Management

FEBRUARY 1, 2022

Between 2023 and 2030, the industry is projected to add an average of 200K jobs each year, with total staffing levels reaching 16.5M Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. Roughly half of U.S.

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2022 2030 Food Supply Recruiting 518