Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. from 2023 to 2030. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

NOVEMBER 27, 2024

The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S., Among full service operators, about half reported automating everyday business operations, with online ordering (57 percent) being the most common automation, followed by invoicing (54 percent) and email marketing (53 percent).

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. A free meal helps create lifelong customers. You can blanket a zip code or send the message straight to existing customers.

Loyalty Program 251

Loyalty Program Email Marketing Customer Service Certification 251

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1.

Specials 195

Specials 2023 Social Media Email Marketing 195

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety.

2024 294

2024 Mobile Ordering White Paper Food Order 294

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Goliath Consulting

JUNE 21, 2022

3 Restaurants in the US do not heavily rely on palm oil, but experts say that when one supply experiences a disruption in the supply chain, this will create a ripple effect on other products in the market. 5 This makes up around 28% of the world’s grain and wheat market. exports, and Ukraine exports 18.1m.

Supplies 195

Supplies 2023 Food Supply Agriculture 195

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It all starts with a great marketing plan. Your marketing plan is the cornerstone of your restaurant's success and business plan. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. But that was the 90s.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

ChowNow

JULY 3, 2024

According to Yelp, new restaurant openings in 2023 surpassed pre-pandemic numbers, and increased 10% compared to 2022. A well-executed grand opening is a critical marketing tool and opportunity to start on the right foot and set your restaurant up for success. Reliable, excellent customer service is crucial to succeeding.

Email Marketing 195

Email Marketing Social Media Customer Service Training 195

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. This is where being well-equipped with a fool-proof restaurant marketing plan comes in. How do you create a good restaurant marketing strategy? Following these steps, you can create a marketing strategy suited to your business needs.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Bingage

FEBRUARY 9, 2023

Introduction As we step into the new year 2023, Keeping an eye on the trends emerging in the restaurant industry is essential. Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Hyper Personalised Marketing 2.0

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

EATER

MAY 5, 2023

By the end of 2021, dine-in visits to fast food chains had fallen to just 14 percent of restaurant traffic, compared to 28 percent pre-pandemic, according to the market research firm NPD Group. Cost no longer seems to deter customers. People just aren’t hanging out at fast food joints the way they used to. There is no dining room.)

Fast Casual 290

Fast Casual Food Food Order Mobile Ordering 290

Modern Restaurant Management

JUNE 29, 2023

A restaurant omnichannel strategy puts the customer at the center of the dining experience. Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Meeting Growing Customer Expectations Omnichannel is something customers have now come to expect.

Hospitality 221

Hospitality Online Ordering Loyalty Program Mobile Ordering 221

Goliath Consulting

MARCH 20, 2023

Some pop-up restaurants may already be a part of an existing restaurant or a catering or delivery service. This limited availability creates buzz and a sense of urgency for potential customers to try and snag a few items from the menu before the pop-up restaurants disappear from a location close to them.

Social Media 195

Social Media Email Marketing Equipment Menu 195

7 Shifts

DECEMBER 14, 2022

Can a single customer bring a restaurant chain to their knees? Other Restaurant Marketing Resources. Sign up for an account using your phone number, email, Google, Facebook, or Twitter. Experience as a customer. Things customers do that you like or dislike. In the age of social media, anything is possible.

Marketing 221

Marketing Social Media Email Marketing Influencer 221

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 221

Restaurant Law Cash Management Tip Distribution 2024 221

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more. But the latest advances offer solutions for back of house too.

Hospitality 78

Hospitality 2023 Loyalty Program Email Marketing 78

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution 2024 195

Open for Business

MARCH 23, 2023

Restaurant marketing jobs are some of the most important roles in the hospitality industry. A solid marketing strategy will help you attract new guests and keep them coming back, but marketing duties often fall to the bottom of a busy restaurant owner or manager’s to-do list.

2023 78

2023 Marketing Social Media Email Marketing 78

Sling

JULY 24, 2023

There is an ever-growing market of specialized software for all of the outside-the-kitchen things restaurateurs have to think about. Kudos helps you do that and also allows employees to recognize each other, with the ability to set up custom rewards, like gift cards. It can also automatically update your menu on food delivery services.

2023 78

2023 Management Management Tip Distribution 78

SpotOn

MARCH 19, 2024

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins.

2024 98

2024 Innovation Email Marketing Point of Sale 98

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We Here’s why customer satisfaction is a must for increasing revenue, plus examples of how to fine-tune your restaurant’s hospitality.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Open for Business

JULY 7, 2023

The complexity of hospitality makes it difficult to define exactly, but it always includes exceptional customer service, empathy for guests, and creating a comfortable and inviting atmosphere. The COVID-19 pandemic hit restaurants and the whole service industry hard, forcing a series of unpredictable closures and other restrictions.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

EATER

MAY 26, 2020

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. a marketing manager in Los Angeles who requested we don’t use her full name, is questioning her own high-annual-fee card. Acacia N.,

Airlines 239

Airlines Travel Loyalty Program Hotels 239

Bingage

APRIL 15, 2023

Bringing Influencers marketing for your Ecommerce business on board this traditional word-of-mouth marketing by tapping into a pre-build audience. Whatever route you choose, Whatever channel you choose, you’ll find influencers everywhere, as Influencer marketing is getting bigger and bigger every day.

Influencer 98

Influencer Social Media Marketing Email Marketing 98

Sling

AUGUST 15, 2023

In this article, we discuss some of the top options on the market today so you can make the right choice for your team and your business. 10) mHelpDesk Source: MHelpDesk.com mHelpDesk is an employee roster app geared toward the service and repair business. The post Top 15 Employee Roster Apps for 2023 appeared first on Sling.

2023 78

2023 Mobile Ordering Sourcing Communication 78

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Additionally , 20% of customers who shop at pop-ups decide to do so to share experiences. . The market has changed regarding what people spend their money on in recent years.

Marketing 52

Marketing 2023 Email Marketing Social Media 52

Open for Business

MAY 2, 2023

Restaurant marketing attracts new customers, keeps regulars coming back, and sets one restaurant apart from the crowd. It’s more important than ever to make savvy marketing central to your business. Quick links What is restaurant marketing? Quick links What is restaurant marketing? Ignore it at your peril.

Marketing 78

Marketing Email Marketing Social Media SEO 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Sling

JUNE 14, 2023

However, before taking this step, think about it with customer experience in mind. 5) Focus on customer service Your restaurant won’t last long if your customers aren’t happy. So keep them coming back by providing top-notch customer service. Train your staff to be friendly and helpful.

Customer Service 78

Customer Service Email Marketing Website Management Customer Experience 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Bingage

MARCH 10, 2023

Just a Thank you greeting isn’t the end of the customer journey.Its just a small start within it. Post-purchase emails have become a part of sales and engagement with fundamental email workflows, and with the help of emails, you can often make the difference between one-time customers and loyal customers.

Email Marketing 52

Email Marketing Loyalty Program Customer Experience Online Ordering 52