Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. percent increase on restaurant appetizer menus compared to 2023, according to Technomic, indicating the increase of its use beyond breakfast.

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Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 24, 2023

Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews. ORM gives you direct access to customer feedback. ORM helps you gain customer trust.

Social Media 493

Social Media Website Management SEO Customer Experience 493

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023. Does this trend have staying power? Be in the right place at the right time.

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Social Media 2024 Seasonal Menu 2023 450

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

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Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

APRIL 11, 2024

To compile the report, Yelp’s data science team looked at net new business openings, consumer interest and user searches to create a blended metric that ranks brands by how quickly they’re growing year over year from 2022-2023. Did you notice any similarities in these Challenger brands? What can other brands learn from these results?

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Social Media Small Business Customer Service Customer Experience 466

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. “Unique offerings to help separate from the competition may be helpful.

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Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

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2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 473

The Rail

JUNE 23, 2025

By Briana Hilton, Contributor Yelp listings indicated that about 53,800 restaurants began operations in 2023 — a figure that represents a 10% increase from 2022. Armed with a smaller, focused menu and perfected recipes, a food truck can streamline operations, minimize waste, and improve the customer experience.

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Food Truck Social Media Food Seasonal Menu 130

Modern Restaurant Management

AUGUST 22, 2023

While it’s promising, it’s not the magic bullet to increase your revenue in 2023. AI is everywhere: It’s pasted across headlines (like this one), trending on social media and the subject of conversations. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That's why we instituted lower-priced lunch specials and made other adjustments.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

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2024 2023 Food Order 2013 474

EATER

MAY 5, 2025

In 2023, we hit peak restaurant collab , when every week one chef was popping up in anothers kitchen, working on a menu fusing their tastes. Collaborations attracted potential new customers, and kept restaurants in conversation long after opening night. You were set at least for a few months. And that really isnt the case anymore.

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Food Consumer Goods Email Marketing Social Media 230

Modern Restaurant Management

NOVEMBER 27, 2024

Digital-First Dining Independent FSRs are also recognizing the importance of a strong online presence – from digital ordering platforms to social media. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

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2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

AUGUST 21, 2023

As an investor in some of America’s most iconic brands, I’ve identified some key elements that every food brand can focus on in 2023 to grow and scale their business. Strong Unit Economics and Profitability In 2023, investors are looking for businesses that have their fundamentals down and are disciplined in their operations.

Food 419

Food 2023 Social Media Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

JULY 31, 2024

"We anticipate a broad adoption of pumpkin items across different dining experiences, culinary styles, and dayparts," said Bryla. "We’ve in June 2023 to $9.68 in June 2023 to $6.00 Restaurants are introducing unique items like pumpkin vinaigrette, pumpkin spice Moscow mules, and pumpkin cinnamon macarons. "We

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Seasonal Menu Point of Sale Email Marketing 2024 474

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

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Customer Service Social Media Customer Experience Reference 414

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. from 2023 to 2030. from 2023 to 2030.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences. percent higher than in March 2022.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. I spoke with Ross Hindle, the Group COO of PDG Media , to find out which strategies work best. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly.

Marketing 127

Marketing Email Marketing Social Media SEO 127

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1. But that was the 90s.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1.

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Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

MARCH 16, 2021

In terms of operation, we are constantly discussing social media, both in good ways and bad. Social media has taken on a major role. Reaching customers through word-of-mouth marketing and relying solely on the quality of the offering are also long gone. “Will this look good on Instagram?”

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Fast Casual Front of House Fine Dining Mobile Ordering 390

EATER

AUGUST 20, 2024

But after attaining the niche cool factor via podcast ads, chic shoppy shops , and food media raves, these brands have one unlikely destination in common: the grocery aisles at Walmart. In 2023 alone, Walmart sold more than $264 billion in groceries, more than double the sales of its two closest competitors combined.

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Retail Point of Sale Food Supply 2023 305

7 Shifts

OCTOBER 26, 2022

Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. Tipping in Europe was born in the middle ages, a master-serf custom where servants would receive an extra gratuity for excellent performance. Customers denounce “tipping screens” on social media, saying that it's too much.

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Presentation Tip Distribution Restaurant Law Back of House 486

EATER

JANUARY 9, 2023

After a fitful 2022, when a wave of pent-up wanderlust crashed over hot destinations, overwhelming hotels and airlines, 2023 seems like a chance to give up revenge travel and reset. At dibiteries, customers often share tables, and if your food arrives first, it’s customary to offer to share with neighbors who are waiting.

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2023 Travel Front of House Dine-in 246

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety. percent), Wendy’s (-3.24

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2024 Mobile Ordering White Paper Food Order 294

Restaurant Business

JUNE 5, 2024

billion in 2023 to a predicted $4.78 The brand refresh reflects the vibrant, youthful spirit of the company in a way that speaks to evolving consumer tastes and preferences – and appeals to Gen Z consumers around the world who represent the brand’s fastest-growing customer base.

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Beverage Marketing 2005 Social Media 274

EATER

MARCH 8, 2024

Our kitchens are stages, whether it’s because they’re open to the rest of the home, or endlessly documented on social media. Staub launched light yellow Citron on March 1, and introduced Eucalyptus , a smoky green, in 2023, and Lilac the year before that.

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2023 2005 Design 2000 281

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

EATER

MARCH 1, 2021

Because I am Chinese-Malaysian (then a rarity in the industry), many customers assumed our product was of Asian origin, and I endured racist comments about its price point, taste, and provenance; many retailers and customers found tibicos hard to pronounce and asked why we didn’t call it by its more commonly used name, water kefir.

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Food Social Media Workshop Point of Sale 345