Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. It’s always great to know exactly what customers are thinking and to have direct insights into friction points. What should restaurant owners take away from the survey findings?

Customer Experience 418

Customer Experience Food Order Consumer Goods Online Ordering 418

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. Elevate Operations from Adequate to Excellent Over a third (38 percent) of operators say their restaurant was not profitable in 2023.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

EATER

NOVEMBER 15, 2024

That surge is especially shocking considering that Wonder only started opening physical locations in 2023. Instead of a food hall in which every vendor has its own kitchen, each cooking one menu, one physical Wonder location offers the menus of multiple “ restaurants ” from one kitchen. As it grows, here’s what you need to know.

Food 301

Food 2024 2023 2025 301

Modern Restaurant Management

FEBRUARY 24, 2025

Only 14 percent of respondents described business performance as poor/very poor, which was down from 23 percent in 2023. Revenue growth in 2024 was largely driven by menu price adjustments. Most increases were between 5 percent and 10 percent—on average a less significant increase than in 2023.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 474

2023 Guest Recovery Customer Service Back of House 474

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Operations will continue to be simplified despite digital experiences expansion. The “restaurant anywhere” experience will expand. For part two, click here.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Restaurant Business

DECEMBER 6, 2024

A recent opportunity analysis and industry forecast, developed in partnership with Allied Market Research, uncovered four key global trends and growth factors that are helping to guide Chatimes innovation pipeline, including recent menu additions and whats coming up in 2025.Unique

Beverage 273

Beverage 2025 Innovation Social Media 273

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Front of House 428

Front of House Back of House BOH 2023 428

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Profitability: Waffles are a low-cost, center-of-the-plate item and one of the most profitable breakfast item menu offerings.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like California’s Squeeze-In , have adopted Yelp Kiosk for a self-serve waitlist feature for customers, allowing walk-in customers to add themselves to the digital waitlist, view live wait times and receive “table ready” notifications.” Redefining the Role of the Manager. Simplicity Is Key.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

2024 506

2024 2023 Back of House 2022 506

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” Congratulations. without interruptions.

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329

Modern Restaurant Management

MARCH 24, 2025

In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023.

2024 221

2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

APRIL 16, 2025

Adjusting menu prices may have worked in the past, but it’s no longer enough to offset rising costs. Elevating a restaurant's approach to water can not only lead to cost savings, but also improve the product that restaurants are giving to their customers. According to the U.S.-based

Back of House 251

Back of House Food Supply Waste Transportation 251

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. “Americans love the convenience of delivery, but restaurants who hand the experience over to third party apps without a strategy risk their reputations,” said John Mazur, CEO of Chatmeter.

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

JANUARY 13, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. We developed our revolutionary concept and one-of-a-kind experience in order to bring something unique to customers and are continuing to innovate our brand every day.” ” The Royal Silencer.

2023 251

2023 Menu Back of House Seasonal Menu 251

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. million by the end of 2023. million by the end of 2023. Learn how to leverage your digital ordering experience to grow your business. Centralized Customer Data with Digital Channel Integration.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 8, 2022

Forecasting weekly ordering now becomes critical as you don’t want to run out of a well-performing holiday stout, or on the flipside, carry over a Christmas beer into 2023. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Bar 471

Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program 473

Loyalty Program Food Truck Consumer Goods Fine Dining 473

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. Selecting cheaper items on a menu remains the most popular way consumers reduce costs. The study was in-field in April 2023. “People are overall optimistic,” said Fink.

Loyalty Program 450

Loyalty Program Customer Service Customer Experience Magazine 450

EATER

NOVEMBER 27, 2024

The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. Thirty Nine Restaurant opened in 2021, closed for reconceptualization in 2023, and is slated to reopen in early 2025.

Innovation 318

Innovation Food Truck Seasonal Menu 2004 318

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

DECEMBER 31, 2024

The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. As the huge market keeps growing, expected to hit $1.8

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Why the buzz?

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

JANUARY 10, 2024

Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. percent below pre-pandemic levels as of the start of 2023, resulting in a staggering 450,000 job openings compared to 2019.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JULY 16, 2024

. "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They "They are differentiating, delivering an emotional connection and recognizing their most valuable customers."

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023. What are some best practices for promoting fusion foods on a menu?

Social Media 450

Social Media 2024 Seasonal Menu 2023 450

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449