The Restaurant Group

NOVEMBER 24, 2022

Restaurant Trends If you’re trying to determine the outlook for restaurant businesses in 2023, you need to keep track of the restaurant trends driving growth amidst the current economic situation. Let’s look at how these events will give direction to 2023 restaurant trends and the fresh opportunities they bring.

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2023 Consumer Goods Advertising Customer Experience 88

Open for Business

AUGUST 4, 2023

These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. But traditional rewards programs based on points or punch cards may not be enough to earn customer loyalty in 2023. Styles of next gen loyalty programs Why do loyalty programs need an update?

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2023 Loyalty Program Customer Experience Customer Service 78

Perfect Daily Grind

MAY 17, 2023

On 16 & 17 March 2023, Producer & Roaster Forum (PRF) took place in El Salvador for the second time. And with PRF set to return to the Plaza Mayor venue in Medellín, Colombia on 14 & 15 September 2023, thousands of visitors are once again expected to attend this year’s forum – so support from volunteers is essential.

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2023 Workshop Events Certification 135

The Restaurant Group

DECEMBER 29, 2023

In 2023, the restaurant industry faced challenges and opportunities in the lingering aftermath of the COVID crisis, with the impact further shaped by emerging 2023 food trends. The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again.

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2023 Fast Casual 2024 Food 78

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Gone are the days of cash-only transactions.

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Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 164

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales. Consulting. Asset Tracking Software.

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Innovation Technology Management Management 196

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more. But the latest advances offer solutions for back of house too.

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2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 208

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

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2024 Online Ordering Website Management 2023 191

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

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2024 Loyalty Program 2023 Point of Sale 96

Lavu

SEPTEMBER 29, 2023

According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023. This can free up your employees to focus on providing excellent customer service.

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 percent more than in 2022.

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Equipment Customer Experience Fast Casual 2023 114

Perfect Daily Grind

MAY 12, 2023

The 2023 WAC finals will take place immediately after this year’s Australian AeroPress Championship, which will be hosted by Fieldwork Coffee. points at 2023 Best of Ka‘ū competition. points at 2023 Best of Ka‘ū competition. ZHAW Coffee Excellence Centre opens applications for 2023 Certificate of Advanced Studies.

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Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience.

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2022 Food Supply Point of Sale Dietary Restrictions 189

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

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Fast Casual Customer Service Sustainability Customer Experience 183

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

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Technology Fast Casual Waste 2023 176

Qu

MARCH 31, 2023

That’s why we’re dubbing 2023 The Year of Efficiency. It’s ripe for innovation, consolidation, and unification—all in service to greater efficiencies. Customers are tired of restaurants getting their orders wrong. 3) AI innovations will translate into front- and back-of-house efficiencies.

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2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

JANUARY 13, 2023

“After 36+ years of serving innovative, California inspired cuisine, we are proud to have built an incredibly loyal and supportive CPK guest community, so we wanted to do something to show our appreciation as we kick off the new year,” said Ashley Ceraolo, SVP of Marketing at California Pizza Kitchen. ” The Royal Silencer.

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2023 Menu Seasonal Menu Back of House 98

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. Huang intentionally designed the service model to be simple.

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Front of House Tip Distribution Back of House Restaurant Law 370

ChowNow

OCTOBER 26, 2023

But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? The goal was to see what factors influence customer satisfaction the most, and SoundHound used two methods to find out. TL;DR: Tech boosts satisfaction SoundHound recently conducted a survey of over 1,000 U.S.

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Mobile Ordering Customer Experience Influencer Customer Service 97

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Among the key findings in the report: Third-party delivery is up 29.8

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Mobile Ordering Delivery Operations 2023 52

24/7 Waiter

OCTOBER 4, 2023

Capture the attention of potential customers by taking advantage of social media. This is the same for your potential customers. Figure out which dishes work with your style of food service, then post them on your social accounts. Grabbing the attention of current and potential customers gets them ordering.

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2023 Menu Social Media Online Ordering 36

Modern Restaurant Management

JANUARY 20, 2023

As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Providing the same experience in flavor, texture, and quality keeps customers loyal. Consistency is key.

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Food Food Supply Waste Food Safety 157

The Restaurant Times

NOVEMBER 17, 2022

We are in a day and age where people continuously seek thrills, new experiences and the sensation of the unknown. When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Pop-ups are known for their unique and priceless experience.

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Marketing 2023 Email Marketing Social Media 52

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants.

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Pricing Consumer Goods Customer Experience Food Order 158

The Restaurant Times

SEPTEMBER 17, 2020

According to research, the online food delivery industry in Saudi Arabia is expected to grow and register an annual revenue of USD 2Bn by 2023. The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Provide Great Service.

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Online Ordering Customer Experience Food Order Delivery 52

EATER

NOVEMBER 7, 2023

Ellen Mary Cronin/Nat Belkov Where to eat well, right now A great new restaurant can be a fun experience. Now more than ever, experimenting with menus, formats, hours, and business models is a vital part of operating and succeeding in the restaurant industry. Every element of the experience at Dakar NOLA fosters community.

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2023 Fine Dining Dine-in Restaurant Law 98

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. Conversely, speed of service was identified as a key factor by 32 percent of households with children but only 21 percent of households without.

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Loyalty Program Mobile Ordering Website Management Online Ordering 106

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

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Technology Front of House Online Ordering Back of House 149

Perfect Daily Grind

FEBRUARY 3, 2023

Mon, 30 Jan Registration opens for Specialty Coffee Association’s 2023 Re:co Symposium. The two-day event will include lectures, seminars, sensory experiences, and networking opportunities. Indian coffee chain Barista aims to open 50 stores in Sri Lanka in 2023. Here are this week’s stories.

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2023 Seminar Certification Food Supply 121

Modern Restaurant Management

OCTOBER 19, 2021

A major pain point for our clients has been navigating regulatory compliance issues such as corporate officer updates, alcohol license and permit renewals, and training team members in proper alcohol service protocol. There are serious penalties for serving underage customers, including losing your liquor license and even jail time.

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License Point of Sale Employee Relations Restaurant Law 210

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Click here for the first part.

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2023 Loyalty Program Mobile Ordering Consumer Goods 180

Perfect Daily Grind

NOVEMBER 14, 2022

Earlier this year, we announced that Producer & Roaster Forum (PRF) will return to El Salvador in 2023. PRF El Salvador will be held at the Salamanca Exhibition Centre in San Salvador on 16 and 17 March 2023. These range from sustainability and innovation in the coffee sector to gender equity, emerging market trends, and more.

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Workshop 2023 Events Certification 127

Aaron Allen & Associates

FEBRUARY 15, 2024

In this context, the only way to work your way out of inflation is innovation. From POS to robotics to commercial kitchen equipment , the landscape is changing and the B2B approaches to get to the end customer are changing as well. Due Diligence to Get to the Answer M&A activity surged back in the restaurant industry in the U.S.

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2002 Point of Sale Back of House 2023 52

Perfect Daily Grind

APRIL 18, 2023

In the years since, machines have come to feature innovations such as pressure release valves, steam wands, and levers to improve performance. In order to minimise any physical barriers between baristas and customers, coffee shop owners often placed espresso machines at the back of the bar. bars of pressure.

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Design Customer Service Point of Sale Café 162

The Restaurant Times

JANUARY 11, 2023

Automation is the key to unlocking greater productivity and innovation, freeing up humans to focus on higher-level work and creative endeavors. And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . And 1 out of 4 such people visit the restaurant that shows up in voice search.

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Ordering Online Ordering Mobile Ordering Loyalty Program 52

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. They don’t have to attract walk-in customers so that they can be located in lower-end rental areas. Commissary kitchen.

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Kitchen Safety Front of House Online Ordering Food Order 52