Modern Restaurant Management

DECEMBER 17, 2020

Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

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Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

JUNE 27, 2025

The report reveals that AI investment and adoption differs across the industry as organizations seek to balance experimentation with operational focus, customer-facing innovation with back-of-house transformation, and high ambitions with organizational readiness. Consumers aren’t rejecting AI; they’re verifying it.

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Loyalty Program 2025 Customer Experience Customer Service 371

EATER

APRIL 2, 2025

Amid unprecedented chaos that shuttered thousands of restaurants across the country, the organization canceled its ceremonies in 2020 and 2021. This years announcement marks the five-year anniversary of the outbreak of the COVID-19 pandemic , which brought about several changes to the awards program.

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2025 Beverage Hospitality Leadership 332

Goliath Consulting

MAY 10, 2021

With the pandemic and climate change being hot topics in recent months, Summer 2021 will have guests wanting to see more healthy and sustainable items on their menu. Dunkin Donut is serving up their popular coffee drinks with nondairy milk such as oat or almond. Natural and Functional.

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Beverage 2021 Food Seasonal Menu 259

Modern Restaurant Management

MARCH 25, 2021

This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Clover serves hundreds of thousands of small businesses across the country. How did Clover work to help restaurants pivot during the pandemic?

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Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

FEBRUARY 25, 2021

.” Square found that restaurants are fundamentally reimagining the way they do business to keep their operation running smoothly, improve their bottom line, and continue serving their customers. Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021.

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Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

OCTOBER 11, 2022

This activation gives Blaze the opportunity to hear directly from fans and highlight elements of their brand story like their tomatoes that are sourced from second-generation family owned farms or how they serve their delicious fresh-made dough. Dutch Bros: Empowering the customer to personalize their experience.

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Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

DECEMBER 8, 2021

Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. According to data from the NPD Group, fast-food chains dominated the restaurant market for 12 months ending in March 2021, gaining 7.1 Joe Erlinger, head of McDonald’s U.S.

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Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

DECEMBER 14, 2021

Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7 Ghost kitchens—restaurants that exclusively serve meals via takeout and delivery—became an alternative business model for restaurants that had to shut down dine-in options during the pandemic.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. During the pandemic, restaurants of all kinds embraced new technologies and innovative business models to deliver elevated service, curbside convenience, and a digitized consumer experience. It’s a tough time to be in the restaurant business.

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Online Ordering Customer Experience Customer Service Mobile Ordering 470

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Christmas Day delivers second-highest day for check value across 2021.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Help (Still) Wanted Throughout the Restaurant Industry. While the restaurant and foodservice industry added back 1.7M

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2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

MAY 7, 2021

However, since the start of 2021, Randy’s has seen a wave of interest from both domestic and international franchisees. The Costa Mesa location, opened in March 2021 and the first in Orange County, sold over 100,000 donuts in its ten days. The company reported a 24 percent same-store sales increase in March 2021. "We

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Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

JANUARY 26, 2023

In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses. Unfortunately, last year took a turn for the worse; the momentum from 2021 was stunted as we embarked on 2022. How would you characterize 2022 for restaurants? What were major challenges for them? What are ways they can bring more people in?

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2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

APRIL 28, 2022

For example, Denny’s, a chain often associated with breakfast, launched its virtual brands Burger Den and The Melt Down (which focuses on hand-crafted sandwiches with fresh ingredients) in 2021. Micro-niche virtual brands serve subsegments of consumers who have specific needs such as a vegan, gluten-free or paleo diet.

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Dietary Restrictions Influencer Back of House BOH 490

Modern Restaurant Management

MAY 22, 2024

Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co., Kafarakis also served as President of the Specialty Food Association (SFA) and Chief Innovation and Member Advancement Officer at the National Restaurant Association. What’s next for Subway?

Front of House 471

Front of House Back of House Leadership Franchise 471

Modern Restaurant Management

JULY 30, 2021

In fall 2016 he signed a baseball contract with the New York Mets before returning to the NFL in 2021. Just Salad is the first restaurant investment for Closed Loop Partners, a New York-based investment firm and innovation center focused on scaling the circular economy in North America and beyond. and the sky’s the limit.”

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 20, 2022

During the Great Resignation of late 2021, staggering numbers of employees left their jobs in search of new opportunities. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Goliath Consulting

AUGUST 1, 2023

per year on average from 2016 to 2021. Or the crispy delight of a tempura prawn served atop a classic Margherita pizza. Matcha-infused cocktails are also a great innovation to consider. Dining Experience Innovations In addition to the food, the ambiance and design of a restaurant play a significant role in drawing customers.

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Innovation Fine Dining 2021 Email Marketing 195

Modern Restaurant Management

FEBRUARY 21, 2022

Bn in sales in 2021, while Meat Alternative Market experienced a year-on-year growth of 5.2 percent in 2021. In 2022, restaurant industry or food industry in general is planning to serve an omnivore population who is trying to cut back animal products from their diet. Plant Based Protein accounted for US$ 11.3

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Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

OCTOBER 7, 2021

Innovation is needed in several areas, including: Staff management. According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Kitchen operations. Dining room procedures. Reservation processing.

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Technology Operations Food Safety Kitchen Safety 492

Goliath Consulting

APRIL 15, 2021

The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1). Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021. Customer loyalty programs increase engagement.

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Loyalty Program 2021 Mobile Ordering Customer Experience 221

Perfect Daily Grind

JUNE 22, 2022

Over the past few years, demand has been growing for coffee that is easy to prepare and high in quality – and we’ve subsequently seen a rapidly-growing market for self-serve coffee machines emerge. I spoke to three industry professionals to find out more about the self-serve coffee market. What are self-serve coffee machines?

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Serving Marketing Customer Service Beverage 179

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? According to Statista , dark kitchens’ global market size in 2021 exceeded $56.71 through ghost-kitchen operator ChefSuite.

Customer Service 474

Customer Service Sustainability Fast Casual Customer Experience 474

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This The Mexican quick serve segment is definitely the place to be,” said Dejbakhsh. The company has 12 new U.S.

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Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JANUARY 5, 2022

The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

MARCH 26, 2021

Renovations will be completed throughout the remainder of 2021, leaving each restaurant with a fresh, new and improved look and feel. ” Flynn Restaurant Group’s revitalization project will take place throughout the year with the final renovations expected to be complete toward the end of 2021. . Before and After.

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Franchise Franchising Fast Casual Loyalty Program 429

Modern Restaurant Management

AUGUST 5, 2022

This, in turn, will help various QSRs to innovate with different ingredients and offer a wide variety of plant-based food products. Try, Test and Launch: An Innovative Approach to Widen Vegan Portfolio. Moving ahead, QSRs across the globe are focusing on innovating and launching vegan fast-food made from local ingredients.

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2030 Customer Experience 2022 Innovation 450

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 5, 2022

For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share. Postmates' rapid growth and penetration in the virtual kitchen market has attracted so much interest that Uber planned to buy Postmates in late 2021 for $2.65

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

DECEMBER 14, 2021

As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Additionally, I think the industry overall will struggle with labor cost pressures and be forced to either raise prices or innovate. Noah Glass, Founder & CEO, Olo.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Goliath Consulting

APRIL 15, 2021

The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1). Here are what industry experts have to say about customer loyalty programs and how it can drive your restaurant’s marketing plan in 2021. Customer loyalty programs increase engagement.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

Modern Restaurant Management

MAY 28, 2021

He continued by highlighting areas where the company outperformed the industry in growth and how the organic quick-serve restaurant continues to meet and exceed serving its guests amidst the unique demands of COVID-19. million guests. “The Juicey Awards are about honoring our passionate store owners.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

DECEMBER 21, 2020

Third – and this is true of all industries, not just restaurants: being innovative and flexible has tremendous value. You have to constantly adjust and innovate based on what's happening in the marketplace and environment. Matt Eisenacher, VP of Brand Strategy and Innovation, First Watch.

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2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

OCTOBER 16, 2023

By 2021 we asked the question a little differently and found 22 percent of consumers said they were currently eating out but 16 percent still said they would not until the pandemic ended. “While the fallout of the pandemic transformed restaurants, the industry is seeing a need to continue innovating and adapting.

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Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

AUGUST 5, 2020

The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages. ” Aron most recently served as the Australian CEO & Country Manager for Deliveroo from 2015 to 2020, helping grow the company into 500 cities and 13 countries during his tenure.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 20, 2023

According to the National Restaurant Association , between October 2021 and March 2022 unfilled jobs exceeded total hires by an average of 500,000 a month in the hospitality industry alone. Additionally, there is a persistent gap reported between job openings in the foodservice industry and number of hires.

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Food Food Supply Food Safety Customer Service 419