ChowNow

JANUARY 6, 2021

In this blog, we’ve compiled tactics for restaurant success that will help you start 2021 on the right foot. Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. How to: Find the Best Online Ordering System for Your Restaurant.

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2021 Mobile Ordering Online Ordering Download 370

EATER

APRIL 30, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. In September 2020, amid COVID-related dine-in restrictions, Huang started using its kitchen for a delivery-only pop-up, selling a cross between Nashville hot chicken and Sichuan fried chicken.

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Serving 2025 Fine Dining Employee Relations 283

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Like digital ordering, carry-out, delivery, and drive-thru were also growing before the pandemic. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

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2021 Mobile Ordering Loyalty Program Download 474

Social Hospitality: Restaurants

FEBRUARY 25, 2021

In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Your online menu is the crux of your restaurant’s digital marketing efforts. Everything you do should funnel customers towards your mobile menu to encourage takeout orders. That all changed in 2020.

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2021 Social Media Mobile Ordering Online Ordering 434

Modern Restaurant Management

AUGUST 2, 2021

shared insight into customer payment transaction data indicating that the recovery of the full-service restaurant industry continued in the second quarter of 2021. “Our customers are getting back on their feet, and we’re proud to be playing a role by helping them provide a superior dining experience that brings people back.”

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2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

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Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Research company eMarketer forecasts that by the end of 2021, there will be 44.1 Research company eMarketer forecasts that by the end of 2021, there will be 44.1

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Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MAY 24, 2022

Diners are increasingly turning online to get their favorite dishes with same-store pickup orders in the U.S. Diners are increasingly turning online to get their favorite dishes with same-store pickup orders in the U.S. on DoorDash (2021 vs. 2020). on DoorDash (2021 vs. 2020). While Friday at 6 p.m.

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Ordering Online Ordering Social Media 2022 520

Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Part of its upsurge comes from off-premise dining becoming widely adopted due to the pandemic, but there’s been an overall uptick in digital sales that’s helped drive-thrus gain significant traction. 2020 has been quite a learning experience. of total sales (4).

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2021 Food Safety Point of Sale Kitchen Safety 339

Modern Restaurant Management

JANUARY 27, 2021

Since many customers will be interested in ordering takeout this year, you can add your specialty menu on a landing page or directly on your website. If you’re offering outdoor or limited dining, print a QR code on a table tent that links to your menu for easy access from a smartphone. Set menu deal for two.

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Specials 2021 Social Media Online Ordering 554

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. consumers being new to ordering meal delivery services (up from 47 percent in March 2021). A Fearful Transition.

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Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 17, 2020

Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

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Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. The Customer Online Journey Needs to be at the Forefront. New Marketing Tactics Can Help Reach Target Customers.

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Social Media Online Ordering Coupons Advertising 539

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Open and clear communication across our organization has been pivotal.

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Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. New idea, online menu, real food. Welcome to the age of virtual restaurants.

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Front of House Online Ordering Food Order Small Business 530

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

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Sustainability Sourcing Consumer Goods Seasonal Menu 331

Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience. million new downloads.

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Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Demand for Dining Out Isn’t Going Anywhere. Taking Orders with Artificial Intelligence.

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Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

AUGUST 5, 2021

Restaurant and bar employment (as of July 2021) remains down by 1.5 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ghost restaurants that capitalize on online delivery are a $45 billion market, much higher than the $41 billion previously estimated. The Store Experience.

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Food Truck Retail Mobile Ordering Food Safety 539

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Now that 2021 is only weeks away, we are making predictions on what the new year will bring.

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2021 Mobile Ordering Food Food Safety 286

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Menu variety plays a substantial role in every dining experience. Simplified Menus. Simplified Menus. Serving smaller portion sizes.

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2022 Customer Service Online Ordering Website Management 547

7 Shifts

AUGUST 12, 2021

Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Consider online marketing for restaurant engagement to be a long-term commitment. In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Email Marketing.

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Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022. Help (Still) Wanted Throughout the Restaurant Industry.

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2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JANUARY 5, 2022

Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 How Tech Solutions Address Shortages and Increase Revenue.

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Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

FEBRUARY 25, 2021

Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021. Nearly half of restaurant owners or managers plan to continue offering digital menu access using URL or QR codes in 2021. Restaurants that are using online ordering for delivery and takeout expect.

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Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

DECEMBER 7, 2022

The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Offer a Unique Dining Experience. Offer a Unique Dining Experience. Take an Environmental Stand. Incorporate Videos Whenever Possible. Explore Dynamic Content to Encourage Interaction.

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Mobile Ordering Social Media Online Ordering Consumer Goods 508

Modern Restaurant Management

MARCH 7, 2022

A majority of the deals we saw in 2021 were owners of existing restaurant concepts acquiring other brands to combine operations, and build scale. For much of last year, private-equity groups didn’t participate in too many deals. Some mitigation is expected, but the pressures added to the uncertainty. Passionate customer bases.

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2022 Point of Sale Franchising Franchise 551

Modern Restaurant Management

AUGUST 10, 2022

To cope with their current challenges, food-service businesses need to look back on their lockdown experiences — and keep on innovating in order to keep customers coming back for more. Restaurants must keep innovating to elevate the diner experience. It’s a tough time to be in the restaurant business. First-Rate Service.

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Customer Experience Online Ordering Customer Service Mobile Ordering 470

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs.

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 508

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

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Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

DECEMBER 18, 2020

Experimenting with bottomless brunch kits, expanding outdoor dining and investing in technology for menus, online ordering and delivery, the company keeps a pulse on customer feedback via review platforms to pivot and serve its patrons with the level of quality service synonymous with the brand."

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Leadership Magazine Online Ordering Outdoor 433

Deliverect

DECEMBER 7, 2020

Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm. What we saw less of was the fun stuff like robotic cooks and waiters, AI-powered ordering systems, and drone delivery, as the industry focussed on getting through a tough year. What’s in store for 2021?

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Online Ordering 2021 Delivery Ordering 148

Modern Restaurant Management

SEPTEMBER 27, 2021

Suddenly, the ability to engage customers digitally – to take orders via apps and websites, to fulfill orders via delivery and curbside pickup, all occurring “outside the four walls” – became existential. In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth.

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Mobile Ordering Email Marketing Online Ordering Website Management 496