Black Box Intelligence

SEPTEMBER 13, 2021

Understanding key restaurant calculations will help you assess your performance and plan your menu, labor needs, operating hours and marketing campaigns. Since 2020 completely turned the industry on its head, you can’t make comparisons like you used to. Average check is the measurement of how much guests spend when they dine with you.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Aaron Allen & Associates

MARCH 19, 2020

March 19, 2020 Domino's Announces Need for 10,000 Employees Domino's announces the need for 10,000 full-time and part-time employees to support increased demand for delivery. March 19, 2020. March 19, 2020 Cameron Mitchell Cameron Mitchell Restaurants announces it will be closing restaurants temporarily and laying-off 4,500 employees.

2020 130

2020 Point of Sale Guest Recovery Government 130

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect. Trust, a Human Element.

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Modern Restaurant Management

JULY 14, 2020

The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration. They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020. ” Resetting America.

Mobile Ordering 137

Mobile Ordering Certification Loyalty Program Kitchen Safety 137

Modern Restaurant Management

DECEMBER 12, 2019

Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. Salata is currently in high-growth mode and is actively seeking to expand into new markets in 2020. In 2020, 65. Salata is on track to have 25 new franchise contracts secured by the end of 2019.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 166

2020 Fast Casual Food Safety Guest Recovery 166

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. What Consumers Mean by 'Safe' Recent research conducted by Ecolab Inc. percent to 77.9.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. With dining rooms opening in the quarter, off-premises FSR visits were down -9 percent compared to an +83 percent gain in the same quarter in 2020. “The U.S.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 134

Fast Casual Casual Menu Mobile Ordering 134

Modern Restaurant Management

FEBRUARY 17, 2021

restaurants, the industry demonstrated its resiliency against a variety of headwinds throughout 2020 by rising from a -35 percent traffic decline in April to a -11 percent visit decrease in December compared to year ago, reports The NPD Group. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

DECEMBER 4, 2020

“Even the restaurants that have succeeded and done reasonably well with pivoting to a takeout operation have still suffered considerable losses. from February 1 to April 30, 2020, during the early part of the pandemic. ” The Long Road to Recovery. percent demand decline. . Beauty care, SPA, and fitness center.

Loyalty Program 120

Loyalty Program Fast Casual Online Ordering Consumer Goods 120

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchise 151

Franchise Franchising Food Truck Loyalty Program 151

Modern Restaurant Management

MARCH 19, 2021

As consumers have become more aware of the obstacles restaurants face in their day-to-day operations, going direct creates opportunities and benefits for operators to align with the changed diner expectations uncovered in this report. Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm.

2021 112

2021 Point of Sale Fast Casual Delivery 112

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Aramark Creates Safety Plans.

Food Safety 158

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 158

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Barbara (Barb) Pasciak: Vice President of Operations, MOD Pizza & Del Taco | 21 years.

Food 162

Food Tip Distribution Guest Recovery Food Safety 162

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Local Restaurants Leading the Return Over Casual Dining Chains. Casual Dining Chains come in #2 with 52 percent likely to visit. percent vs. 2020, when widespread shut-downs crippled the industry, and were up 5.7 ” Punchhing Up Cinco de Mayo. Online sales grew 19.9 percent and 95.6

2021 189

2021 Consumer Goods Small Business Fine Dining 189

Modern Restaurant Management

OCTOBER 29, 2020

” Ordermark also operates Nextbite where, qualifying restaurants can offer popular delivery-only brands, including HotBox by Wiz, a partnership with Wiz Khalifa, out of their existing restaurant space. . “We believe technology like Flippy ROAR can improve customer service and kitchen operation.

Online Ordering 138

Online Ordering Customer Service Seasonal Menu Food Order 138

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. Applications are being accepted through December 31, 2020.

Mobile Ordering 124

Mobile Ordering Kitchen Safety Online Ordering Coaching 124

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels.

Coaching 143

Coaching Point of Sale Customer Experience Retail 143

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Coronavirus and the Restaurant Industry: Key Insights – May 13, 2020. . This state was chosen for a deeper dive analysis given the size of its economy and the large number of restaurants operating within the state. percentage point change.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Even for restaurants who are by all intents and purposes “reopened” – with or without capacity restrictions – it has become much more expensive to operate in the new normal.

Fine Dining 188

Fine Dining Restaurant Law Food Truck Outdoor 188

Modern Restaurant Management

JANUARY 15, 2021

“The struggles of the restaurant industry are well documented and we acknowledge that some operators have not survived the pandemic,” David Portalatin , NPD food industry advisor and author of Eating Patterns in America. To put it bluntly, among the six chains, there were no winners during 2020.

2021 142

2021 Fast Casual Fine Dining Point of Sale 142

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

FEBRUARY 14, 2020

” Throughout 2020, the culinary team at Walk-On’s will feature select burgers from the menu as the “Game On Burger.” ” With plans to grow over 50 locations in 2020, Walk-On’s’ expansion will allow the Game On Foundation to further its reach and help even more young athletes thrive.

Back of House 113

Back of House Hotels Leadership Design 113

Modern Restaurant Management

NOVEMBER 5, 2019

Additionally, Joe Erlinger, most recently President, International Operated Markets, has been appointed President, McDonald's USA, effective immediately. We also believe Kempczinski's focus on menu innovation, restaurant operations, and international expertise (from his time at Kraft) make him a strong CEO candidate.

Waste 87

Waste Food Leadership Customer Service 87

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Both applications give borrowers the option of using the original eight-week covered period (if their loan was made before June 5, 2020) or an extended 24-week covered period.

Food Safety 119

Food Safety Customer Experience Website Management Employee Relations 119

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. with his first venture being the operation of the Roy Rogers on Rt. “We have had great success with this new tool, and we know that our guests appreciate it as well.

Allergens 120

Allergens Kitchen Safety Guest Recovery Customer Service 120

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. California. " Beverage Insights.

2021 190

2021 Loyalty Program Coupons Fast Casual 190

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 125

2021 Point of Sale Guest Recovery Travel 125

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. survey found that of the restaurants who are operating at less than full capacity, only 29 percent said they could keep their doors open indefinitely.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JULY 1, 2021

Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. Like we saw in Grubhub's 2020 Year in Food Report, diners continue to eat plant-based, but the pace has slowed down a bit compared to previous years. Thai Thani – 2021 NW Market St B, Seattle, WA 98107. Vegan & Plant Based.

2021 127

2021 Loyalty Program Mobile Ordering Consumer Goods 127

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. QSR, fast casual and casual dining improved the most (improved sales growth by 1.9 Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Weekly Restaurant Insights.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

JUNE 1, 2020

The average number of transactions/purchases our measured outlets are handling has doubled since the end of March, and is now only -14 percent below the norm for outlets still operating. However, growth in average spending per guest remains negative for full-service restaurants.

2020 108

2020 Food Safety Online Ordering Guest Recovery 108

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.

2019 73

2019 Point of Sale Small Business Consumer Goods 73