7 Shifts

OCTOBER 15, 2020

Data from Restaurant365 backs up our own findings, showing that the sales recovery of New York is trending below the average (with New York sales remaining 52% below pre-COVID levels, whereas the average is 22%). As the Head of U.S. What support is available for New York restaurants 1.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 21, 2020

Raise your hand if your 2020 marketing plan included messaging about wearing a mask. And when it comes to those marketing plans, 2020’s lessons will, at least, provide good advice for 2021 and the years to come. How about weeks-long dining room shutdowns? Still nothing? Curbside takeout and no-contact delivery are the norms.

2021 197

2021 2020 Marketing Social Media 197

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Online and Mobile Ordering Systems.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. There are continued beliefs that automation and robotics will take away jobs, which is just a myth. Since 2020, there’s an all-time high number of open positions and a lack of labor.

2023 188

2023 Front of House Back of House 2022 188

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

AUGUST 17, 2020

The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able. But while limited dining options are available, people have shown an increased desire to help out independent restaurants. Mixed take-out bag. COVID-19 Consumer Dining Trends.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Transact

DECEMBER 18, 2019

2020 is just around the corner and it’s an exciting time to be in the business! Let’s review some of the most likely trends we will see in the restaurant industry for 2020. . In 2020, expect more restaurant owners and managers to start leveraging mobile devices more often as a means of managing operations. . Mobile Technology.

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

DECEMBER 16, 2020

We spoke with Zack Shwab, one of The Snug’s co-founders, to learn about how their tech-savvy business evolved during 2020 and where they see the future of restaurants heading. So the warm weather has been very good to us out there, and we’re investing a lot to make it look nice and be comfortable.”

FOH 284

FOH Back of House Front of House Point of Sale 284

7 Shifts

NOVEMBER 3, 2021

million in 2020 alone. When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind? If you're like most restaurateurs it's things like theft (both time and material), lawsuits, spoilage, or staff turnover. Table of Contents. The cost of restaurant cybersecurity.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

MARCH 3, 2021

When we look back at the impact that 2020 had on the restaurant industry, we’ll see it as an accelerator of change. This places kitchens at the center with and multiple spokes—from delivery to meal kits to virtual brands—all coming out of it. A restaurant evolution is happening before out eyes.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

7 Shifts

JULY 16, 2020

Now that guests are coming back into your restaurant, it means there are more tables to clean, more guests to attend to, and more side work to complete. Tasks done daily , like nightly deep-cleans and taking out the trash before closing. The problem of restaurant task management is not a new one.

Communication 284

Communication Management Management Front of House 284

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. Menu shapers will become seriously experimental with the flexitarian crowd in 2020. Integration of these elements will shape the design briefs of 2020 and beyond. Trends are no longer limited to the cuisines on offer or the style of service.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. Table of Contents. The Panelists.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 189

2023 Guest Recovery Email Marketing Back of House 189

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. Retaining and Attracting Employees.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

MARCH 10, 2021

Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. Kitchen Automation.

Management 189

Management Management BOH Front of House 189

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. For those who do go out, a worrying 40 oercent of diners believe they are receiving less value from restaurants compared to previous times. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. But for many full-service restaurants, bars, and other venues that are all about the in-house experience, that meant getting more creative. 2020 made restaurants rethink off-premise strategy. Restaurants had to do whatever they could to survive.

Delivery 145

Delivery Back of House Fine Dining Customer Experience 145

Aaron Allen & Associates

JULY 17, 2020

A myriad of distressed assets will lead to more consolidation and fewer, stronger players coming out the other side. And just as hunters do not wait until they’re hungry to go out hunting, preparing for this flurry of investment activity ahead of it kicking off lays the foundation for a successful hunt.

2020 110

2020 Back of House Cash Management Specials 110

Modern Restaurant Management

JUNE 26, 2020

Restaurants that previously never offered take-out options were adapting their menu to provide pick-up and delivery services for those in quarantine. Many restaurants are looking at their 2020 budget and wondering – what now? I bet many restaurants are looking at their 2020 budget and wondering – what now?

Bar 180

Bar Front of House Back of House 2020 180

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019.

Food Supply 198

Food Supply Food Truck 2019 Back of House 198

Modern Restaurant Management

FEBRUARY 16, 2021

According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion in revenue from April through September of 2020—compared with $2.5 billion from the same period in 2019. The bigger trend we expect will continue to grow beyond the pandemic is tamper-proof packaging.

Food Safety 223

Food Safety Recycling Restaurant Law Front of House 223

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. The personalization of drive-thrus began internally across many brands a few years back. Every minute!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

JUNE 6, 2022

So much was different before March 2020. Restaurants were unable to operate “normally” during the height of the pandemic, and many wonder if things will ever get back to “normal” for our industry again. Many operators relied on gut instinct, without a comprehensive view of their data to inform their decisions.

Audits 189

Audits Kitchen Safety Back of House Point of Sale 189

Aaron Allen & Associates

FEBRUARY 4, 2020

Restaurant CEO priorities are shifting in 2020, and it makes sense given how quickly the consumer and competitive landscape are shifting as well as the introduction of new forces impacting the industry. Here, we round up ten factors influencing how leaders are evolving their views and approach. When Arex disclosed an 8.5%

2020 98

2020 Franchise Franchising 2018 98

Modern Restaurant Management

DECEMBER 29, 2023

News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020. We need to move back towards a staff supported by tech mentality. Lots of restaurants are already understaffed.

Technology 123

Technology Front of House Fast Casual Back of House 123

EATER

JANUARY 9, 2024

A three-and-a-half hour drive from Brooklyn, and an hour-and-24-minute drive from Hudson, is Bloomville, New York — a hamlet in the Western Catskills with a population of 173 according to the 2020 census, down from 213 in 2010. But what is she selling, exactly? The store balances the local with the international, and with the homemade.

Back of House 98

Back of House Tourism 2010 Consumer Goods 98

EATER

MAY 3, 2021

When she came back, she noticed a shift in the way her employers treated her. “I I came back to be given the silent treatment from the owner,” she told me via email. “He But the pay couldn’t compare to what she was making before, so now, she’s back. We do a ton of business out of a 400-square-foot kitchen,” Glassman said.

Back of House 145

Back of House Cash Management Kitchen Safety Insurance 145

Modern Restaurant Management

AUGUST 3, 2022

My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. They lost business, closed for indefinite periods or even shut their doors permanently.

Communication 203

Communication Leadership Food Supply Back of House 203

Modern Restaurant Management

APRIL 19, 2021

These tools were critical to surviving the worst of the pandemic, and now, as vaccines roll out and restrictions lift, restaurant technology will continue to play a major role in the recovery of the industry. March 2020 until now was survival mode. Here is what brands are turning to as they look toward recovery and beyond.

Guest Recovery 189

Guest Recovery Point of Sale Inventory Back of House 189

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Now that the dust has somewhat settled, let’s take a look at what the future holds in 2021. What are the trends that will continue and what will go back to the way it was?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Now that the dust has somewhat settled, let’s take a look at what the future holds in 2021. What are the trends that will continue and what will go back to the way it was?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. ” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." Make Staff Training a Priority.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230