Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. Chef Michael Solomonov of Philadelphia's Zahav tracing his long road to recovery through a terrifying addiction. million who spend $11.5

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. Sales velocity is now -4 percent vs April 10, 2021.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. If it is any consolation – numerous other industries will take time to recover to business levels of 2019 – so they will be slow to hire.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JANUARY 15, 2021

Chick-fil-A regained its 2019 ranking as the fast-food company with the strongest Brand Intimacy, which is the emotional science behind the bonds we form with the brands we use and love. The sit-down restaurant recovery will hinge on the country’s continued handling of the pandemic and subsequent economic recovery.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These grants are offered in response to the emergency needs of individuals within our restaurant families.”

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Serving White Paper Food Recycling 517

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. On Point With Off-Premise.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. The average salary for a chef or head cook was $56,310 in 2019. percent to 77.9.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 12, 2019

A detailed look at Salata’s restaurant design and layout. Salata is on track to have 25 new franchise contracts secured by the end of 2019. The introduction of the franchising microsite follows a number of brand milestones for Salata in 2019, including: The debut of a new restaurant design (February). In 2020, 65.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

JUNE 1, 2020

However, growth in average spending per guest remains negative for full-service restaurants. According to Guest Trends Insights: Guest sentiment for “off-premise” restaurant offerings improved in March as restaurants began shifting their efforts toward improving to-go and delivery operations. While only 2.3

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. OpenTable added new features designed to address one of the biggest challenges for restaurants and managers: control over table turns. OpenTable Adds Features.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. total 405 locations, with a 22 percent growth compared to last year and doubling in number since 2019. .”

Food Truck 251

Food Truck Fast Casual Food 2024 251

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

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BOH Back of House Front of House Employee Relations 148

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

Franchise 508

Franchise Franchising 2020 2021 508

Modern Restaurant Management

OCTOBER 4, 2021

Of those who suffered from a poor experience upon arrival, 40 percent had to flag down staff to let them know they were picking up their order, 40 percent had to wait in the general order line due to no designated pickup, and 20 percent stated their order was missing from the pickup shelf. Inflation and Pricing Concerns. ·

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. 63 percent want designated drive-thru lanes for mobile orders, far outranking other restaurant innovations. 1, 2019 to Dec.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. a WiFi marketing and analytics platform for digital agencies, in December 2019. Through a QR code, guests can easily scan the code and join the waitlist through Yelp.

Food Safety 362

Food Safety Website Management Customer Experience Employee Relations 362

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Restaurant trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95

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Back of House Hotels Design Events 329

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. James Beard Foundation Mentorship, presented by KitchenAid, is designed to empower and engage a network of culinary leaders. It comes straight from our subjects.”

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

DECEMBER 14, 2020

ClearPath Solutions launched Step Up to The Table, a three-part initiative designed to garner support for local restaurants. "Together we look forward to empowering North American restaurateurs to deliver superior guest experiences and make them wildly successful." Step Up to The Table.

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

APRIL 7, 2020

” "The bar for someone trying to open a restaurant is now impossibly high, especially for minority owned businesses,” said Onwuachi, James Beard 2019 Rising Star and a founding member of the Independent Restaurant Coalition.

Tip Distribution 426

Tip Distribution Healthcare Hospitality Food Supply 426

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. William (Bill) M. Angott: President and Chief Executive Officer | 25 years.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

MARCH 19, 2021

Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm. Americans know that third-parties stand in the way of restaurant recovery, and, while 4 in 10 Americans (37 percent) say they want to do all they can to directly support restaurants, they know more is needed. Sluggish Restaurant Recovery.

2021 340

2021 Point of Sale Delivery Fast Casual 340

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

MARCH 1, 2022

To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. percent over 2019, and average check increased by a remarkable 22.9 percent compared to 2019. On average, sales were up 8.1 Compare that to average net price, which was up 7.5 Future-Proofing.

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458

Goliath Consulting

DECEMBER 12, 2020

AI tech now enables cameras to perform designated tasks, recognize faces, and alert managers when issues arise in operations (2). 3D cameras will also enable stores to reopen safely, and aid in the recovery of the restaurant industry post-pandemic. The very same technology has been working on cameras, too. And the best part?

2021 418

2021 Kitchen Safety Food Safety Loyalty Program 418

Restaurant365

MAY 7, 2020

Establish designated customer pick-up zones to help maintain social distancing. Do not allow guests to congregate in waiting or bar areas. Design a process to ensure guest separation while they are waiting to be seated. Use a separate entrance and exit door, if possible with your restaurant’s design.

Food Safety 142

Food Safety Cash Management Social Media Point of Sale 142

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. New Zealand was the first to record a strong trend towards recovery, in correlation to its success in containing the spread of the virus to date.

2020 461

2020 Guest Recovery Kitchen Safety Online Ordering 461

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. By August 2021, the rolling 12-month hourly turnover rate was an alarming 19 percentage points higher than it was in 2019. .

Fast Casual 98

Fast Casual Fine Dining Guest Recovery Point of Sale 98

Modern Restaurant Management

OCTOBER 29, 2020

When we started Lunchbox 18 months ago, we wanted to help restaurants with a strong ethos and identity speak to their guests directly. Lunchbox also partnered with Beam Social Impact to make it easier for restaurants to increase social responsibility by easily facilitating nonprofit donations from guest orders. Get the Holiday Scoop.

Online Ordering 359

Online Ordering Customer Service Seasonal Menu Food Order 359

Modern Restaurant Management

FEBRUARY 14, 2020

Womply unveiled its third annual State of Local Restaurants report – a comprehensive look at when local restaurants do the most business, seat the most guests, and more. Yet, instead of falling all the way back to the rates pre-summer 2019, the excitement persisted. The Brand Bowl Report.

2020 305

2020 Waste Food Order Point of Sale 305

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 333

2021 Point of Sale Travel Guest Recovery 333

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 553

2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

MAY 5, 2020

Yelp for Business : Yelp for Business is an entirely reimagined platform designed to improve the business owner experience with a fresh new user interface that gives business owners more transparency and insight into their Yelp Business Page. ” America's Recovery Fund. Yelp Virtual Services.

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305