Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Modern Restaurant Management

NOVEMBER 26, 2019

The worker is free from control and direction of the hirer in relation to the performance of the work, both under the contract and in fact; AND. Many worry that the ABC Test eliminates ride hailing and food delivery app companies’ ability to engage workers as independent contractors. The Business Impact.

2019 139

2019 Employee Relations Restaurant Law Food Order 139

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. To operate a healthy business, this number should not exceed 70%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Hot Schedules

JULY 15, 2021

Hospitality systems can’t undo labor legislation, failed harvests or political turmoil, and with hotels in urban markets still seeing revenues dip as much as 52 percent compared to 2019, operators need to utilize every possible method to cut costs. Related Posts. First, let’s talk about supplier lists.

Pricing 148

Pricing Management Management Cash Management 148

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

MARCH 31, 2022

Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019. Should the customer and employee experience not be altered to fit that lifestyle? What advice can you share to improve employer/employee relations and help retention? Great question. Of course it should!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

DECEMBER 28, 2023

Top Ordered Food Nationwide Fries Chicken Quesadilla Mozzarella Sticks Garlic Naan Spicy Chicken Sandwich Pepperoni Pizza Chips & Queso Traditional Wings Cobb Salad Fried Rice Holiday Hosting, Delivered : This year, we saw more consumers ordering delivery for their guests while hosting. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 91

Delivery Restaurant Law Email Marketing Customer Service 91

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We’ve paved the way for drive-thru operations for decades with our two-lane model, and our off-premises operations have only expanded in recent years.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Black Box Intelligence

SEPTEMBER 16, 2022

Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” The third wave of safety in restaurants is not going to be an operational issue. ” Think Globally, Operate Locally. 'What’s In It? ' Personalization.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Hot Schedules

JANUARY 27, 2020

T he restaurant industry had a hectic and rather complicated 2019. Restaurant owners and operators faced a number of challenges last year, from an unprecedented labor shortage to changing consumer expectations and the continued advancement of new technology. Let’s take a look. The Importance of Location.

2020 117

2020 Webinar Employee Relations Allergens 117

EATER

DECEMBER 16, 2021

With each chapter, she highlights the ways the tipped minimum wage exploits workers from a particular job category, including restaurant servers, delivery drivers, nail technicians, and more. Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services.

Back of House 141

Back of House Employee Relations Delivery Mobile Ordering 141

Modern Restaurant Management

JULY 15, 2020

By the end of June, 12 percent of all chain restaurants in operation before the pandemic remain completely closed, this percentage remained unchanged throughout the month. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

DECEMBER 21, 2020

We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way. That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry. million meals in just six weeks.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

NOVEMBER 11, 2020

Owning and operating a restaurant is difficult under the best circumstances. So, what do we consider owning and operating a restaurant impacted by COVID-19? Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. Challenging, but not impossible. That is not a typo.

Kitchen Safety 221

Kitchen Safety License Restaurant Law Food Safety 221

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. Then came the pandemic: Industry sales plummeted, major restaurant chains faced bankruptcy and restaurateurs did everything in their power to stay afloat by shifting to curbside pickup, adopting delivery models or expanding outdoor eating. Think of your landlord as a lender, too.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

FEBRUARY 27, 2020

The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining. Opportunity lies in off-premises.

2020 192

2020 Influencer Point of Sale Food Safety 192

Modern Restaurant Management

APRIL 15, 2020

Meanwhile, guest checks dropped considerably for full-service restaurants, a drop that was fueled in large part by beverage sales being almost completely eliminated by the shift to off-premise only operations. Fast delivery – While not as highly valued as free delivery or easy online ordering, fast delivery is still appreciated.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup. Online Ordering and Delivery Penetration. These will likely continue well into the foreseeable future.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

DECEMBER 3, 2020

The operating model and menu are adaptable to any environment with different options including kiosks and free-standing locations with a drive-thru, ranging from a few hundred square feet up to 2200 square feet. Fuzzy’s Taco Shop named Jessica Wescott as Chief Operating Officer, in addition to her role as Chief Financial Officer.

Franchise 165

Franchise Franchising Catering Online Ordering 165

Modern Restaurant Management

DECEMBER 17, 2020

According to Nielsen CGA's COVID-19 On Premise Impact Report, On Premise velocity in outlets that are currently operational has increased +146 percent in the week of December 5 v March 28 when the On Premise shutdown initially commenced, velocity in the latest week is down -48 percent compared to December 7 2019.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Black Box Intelligence

SEPTEMBER 15, 2022

Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. When segmented into delivery, curbside pick-up, and takeout, the data is clear—and actionable.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. The virtual kitchen model allows restaurants to maximize delivery coverage without the upfront investment that a traditional brick-and-mortar location requires. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

The Rail

DECEMBER 18, 2023

Operating in the restaurant industry is always a difficult go and this year was no different. Despite higher costs and more erratic consumer trends, it wasn’t all doom and gloom for operators. Employee wages grew 4.9% Meanwhile, restaurant-related unions have won 80% of votes since 2022. The end (of 2023) is nigh!

2023 59

2023 Sports 2024 2022 59

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. Less sales and traffic meant less pressure on execution, especially while operating under an environment plagued by staffing shortages.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Perfect Daily Grind

MARCH 24, 2023

Users will also have access to digital documents and online delivery schedules. GoodNews, which operates 25 stores across Barcelona, Madrid, and Paris, is now one of around 160 coffee-related B-Corp companies in the world. Cimbali says the move will allow it to operate more efficiently and effectively in the US.

2023 140

2023 Webinar Beverage Café 140

Margin Edge

APRIL 16, 2020

This is calculated by comparing the number of average full-time equivalent (FTE) employees for each pay period during the 8-week period to the average number of FTE employees between either January 1, 2020 – February 29, 2020, or February 15, 2019 – June 30, 2019. on rent.

Government 96

Government Employee Relations Point of Sale 2020 96

Modern Restaurant Management

JULY 24, 2020

” Combined with well-rehearsed plans and specific emergency duties for individual employees, this relatively simple safety advice can save both employee and customer lives through preparation. million higher than the number conducted in March 2019. How Active Shooter Events Unfold. The Best Tool for the Job.

Restaurant Law 122

Restaurant Law Employee Relations Document Events 122

Black Box Intelligence

SEPTEMBER 21, 2021

Reducing turnover has become mission-critical for most operators. In our examination of restaurant reviews from popular rating sites, we see fewer mentions of “good” and “reasonable” prices when compared to 2019. They typically offer counter service, and drive-through and/or delivery services are common as well. fewer BOH and 2.8

Fast Casual 89

Fast Casual Fine Dining BOH FOH 89

Restaurant365

JUNE 17, 2020

Your restaurant operations include many different expenses, from food and beverage to utilities. Whether you are slowly scaling up operations again or moving from takeout and delivery only to limited dine-in, it is more important than ever to stay on top of your labor and payroll cost. Employee insurance. Payroll taxes.

Tip Distribution 78

Tip Distribution Point of Sale Employee Relations Restaurant Law 78

Modern Restaurant Management

FEBRUARY 10, 2020

shipments of plant-based meat from major broadline foodservice distributors to restaurant chains and non-commercial foodservice operators and was commissioned from NPD, a leading foodservice analytics provider. Council introduced the Healthy Hospitals Amendment Act of 2019. This data covers U.S. to its menu. Carl’s Jr.’s

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183