Modern Restaurant Management

JANUARY 9, 2023

“The restaurant industry is ending the year in an environment that’s the most typical since 2019,” said Hudson Riehle, senior vice president of Research for the National Restaurant Association. 13 percent of operators say they eliminated third-party delivery. 50 percent of operators expect to make less profit in 2023.

2023 141

2023 Employee Relations Food Supply Small Business 141

Culinary Cues

MAY 23, 2021

These words can relate to our personal, political, economic, career centric, or spiritual lives – thus the reason they are so compelling and poignant. Ghost kitchens, food trucks, curbside, home delivery, and on-line engagement will only get better. Yep, it certainly seems like the worst of times even in the face of business optimism.

Guest Recovery 444

Guest Recovery Front of House Employee Relations Food Truck 444

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

MARCH 31, 2022

Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019. Should the customer and employee experience not be altered to fit that lifestyle? What advice can you share to improve employer/employee relations and help retention? Great question. Of course it should!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

NOVEMBER 26, 2019

The worker is free from control and direction of the hirer in relation to the performance of the work, both under the contract and in fact; AND. Many worry that the ABC Test eliminates ride hailing and food delivery app companies’ ability to engage workers as independent contractors. The Business Impact.

2019 139

2019 Employee Relations Restaurant Law Food Order 139

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 95

Delivery Restaurant Law Email Marketing Customer Service 95

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Sling

OCTOBER 21, 2019

As a business manager , you have a lot of responsibilities: plan projects, create and execute marketing, coordinate deliveries, organize employees, and ensure the smooth operation of your company. Without a doubt, one of the more difficult management tasks is scheduling your employees. It’s all you. Free Schedule Maker Tools.

2019 109

2019 Tip Distribution Employee Relations Website Management 109

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Employee Turnover Rate. What is employee turnover rate?

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

DECEMBER 16, 2021

With each chapter, she highlights the ways the tipped minimum wage exploits workers from a particular job category, including restaurant servers, delivery drivers, nail technicians, and more. Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services.

Back of House 143

Back of House Employee Relations Delivery Mobile Ordering 143

Hot Schedules

JULY 15, 2021

Hospitality systems can’t undo labor legislation, failed harvests or political turmoil, and with hotels in urban markets still seeing revenues dip as much as 52 percent compared to 2019, operators need to utilize every possible method to cut costs. Related Posts.

Pricing 148

Pricing Management Management Cash Management 148

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup. Online Ordering and Delivery Penetration. These will likely continue well into the foreseeable future.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Black Box Intelligence

SEPTEMBER 16, 2022

Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

JULY 15, 2020

Grubhub's mid-year report checks in on the popular food trends to date and what quarantined Americans ordered through contact-free delivery, and predicts what we can expect to see more of in the second half of the year. Similar to Grubhub's 2019 Year in Food Report , diners are continuing to eat vegan and vegetarian dishes.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

DECEMBER 28, 2023

Top Ordered Food Nationwide Fries Chicken Quesadilla Mozzarella Sticks Garlic Naan Spicy Chicken Sandwich Pepperoni Pizza Chips & Queso Traditional Wings Cobb Salad Fried Rice Holiday Hosting, Delivered : This year, we saw more consumers ordering delivery for their guests while hosting. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” We've put a big pause on some of the research and exploration related to personalization that were growing in 2019, and I think the food service industry has as well.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Hot Schedules

JANUARY 27, 2020

T he restaurant industry had a hectic and rather complicated 2019. On top of those issues, restaurateurs also dealt with increasing food costs and the operational questions presented by third-party delivery. . If your restaurant doesn’t have the tools to do that, your employees will leave for a place that does.”. Related Posts.

2020 117

2020 Webinar Employee Relations Allergens 117

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

APRIL 15, 2020

Free delivery – Free delivery was cited by nearly half of all survey respondents as something stores and restaurants can do to earn their business during COVID-19. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. Gift Card Sales Boom.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

NOVEMBER 11, 2020

Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. The high turnover rate in the restaurant industry is just one of the reasons good record keeping and employee handbooks are so important, but they are especially critical now.

Kitchen Safety 221

Kitchen Safety License Restaurant Law Food Safety 221

Black Box Intelligence

NOVEMBER 1, 2021

By August 2021, the rolling 12-month hourly turnover rate was an alarming 19 percentage points higher than it was in 2019. . Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Is your turnover better than your competitors?

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

JANUARY 3, 2024

We launched our Portillo’s Pick Up shelves, for delivery drivers and guests who order online to quickly come in and grab their meals. Restaurants will reinvest margin in value products, pricing and messaging 2024 will start to see first-party ordering AND first-party delivery take flight.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Restaurant365

JANUARY 26, 2021

Regarding using all PPP1 funds, do these funds have to be in relation to the 24-week covered forgiveness period or can we use PPP1 funds for eligible expenses after our covered period? In regard to calculating full-time employees (FTE) for 2019, would we the average monthly FTE for the 12 months and then take the 2019 average?

Operations 78

Operations Employee Relations 2020 2021 78

Black Box Intelligence

SEPTEMBER 15, 2022

Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. When segmented into delivery, curbside pick-up, and takeout, the data is clear—and actionable.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. Then came the pandemic: Industry sales plummeted, major restaurant chains faced bankruptcy and restaurateurs did everything in their power to stay afloat by shifting to curbside pickup, adopting delivery models or expanding outdoor eating.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. New COO at Fuzzy's. Spreading the Spirit of BBQ. This year for Giving Tuesday (Dec.

Franchise 165

Franchise Franchising Catering Online Ordering 165

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. However, of the job openings filled in 2019, nearly half of them were filled by either new entrants to the workforce or people promoted from other positions in the same restaurant.

2020 192

2020 Influencer Point of Sale Food Safety 192

The Rail

DECEMBER 18, 2023

The majority of restaurants (67%) said that 2023 was a good or average year, and more than half (51%) said it was better than 2019, before COVID-19 raised hell. Employee wages grew 4.9% Meanwhile, restaurant-related unions have won 80% of votes since 2022. In short, they have no dine-in option for guests and only do delivery.

2023 59

2023 Sports 2024 2022 59

Modern Restaurant Management

DECEMBER 17, 2020

According to Nielsen CGA's COVID-19 On Premise Impact Report, On Premise velocity in outlets that are currently operational has increased +146 percent in the week of December 5 v March 28 when the On Premise shutdown initially commenced, velocity in the latest week is down -48 percent compared to December 7 2019.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Margin Edge

APRIL 16, 2020

This is calculated by comparing the number of average full-time equivalent (FTE) employees for each pay period during the 8-week period to the average number of FTE employees between either January 1, 2020 – February 29, 2020, or February 15, 2019 – June 30, 2019. on rent.

Government 96

Government Employee Relations Point of Sale 2020 96

Modern Restaurant Management

OCTOBER 4, 2021

The biggest drop in positive sentiment year over year was related to restaurant “ambiance” In fact, the last three months have experienced the lowest percentage of “ambiance” positive mentions since the beginning of the year. Dine-in visits were down -34 percent in August compared to August 2019.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170