Modern Restaurant Management

JULY 30, 2020

Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen. .” Fafa’s desire to expand their business, while ensuring the safety of employees and customers is as strong as ever.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. In response, savvy food truck operators transitioned to a new, community-based model. The Rise of Food Truck Delivery and Order Ahead.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Cheetah

APRIL 12, 2021

In the previous chapter of the Ghost Kitchen 101 Series , we looked at different types of cloud kitchens and how they operate. In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. Increased Demand for Food Delivery. Reading Time: 4 minutes.

Delivery 148

Delivery Food Online Ordering 2030 148

Modern Restaurant Management

MAY 5, 2020

While takeout and delivery revenue has more than tripled since 2014, reaching over $300B+ in 2019, demand for delivery services has skyrocketed as businesses shift to takeout and delivery-only models in response to COVID-19. “When this crisis happened, we felt two steps ahead.”

Delivery 163

Delivery Management Management Customer Service 163

Rocket Fuel

JANUARY 26, 2024

We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. And with delivery channel growth up 1,343% since 2019, delivery doesn’t seem to be going anywhere. Delivery loss 101 What is delivery loss? There are two common forms of delivery loss: 01.

Delivery 52

Delivery Back of House Customer Service Technology 52

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

The Restaurant Group

JUNE 9, 2020

Third Party Food Delivery Strategies. How long has your restaurant considered building a third-party food delivery strategy? The trends toward convenience over visiting a restaurant have only grown stronger, and due to the current COVID-19 pandemic restaurateurs are looking to leverage third-party delivery services.

Delivery 99

Delivery Food Customer Service Food Order 99

Rocket Fuel

MAY 1, 2023

The COVID-19 pandemic has dramatically changed the game, making it more important than ever to optimize mobile, kiosk, third-party delivery, counter, and drive-thru channels. Despite this rebound, counter sales are still significantly lower than pre-pandemic rates of 34.82% in 2018 and 29.68% in 2019.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. How can restaurant owners and operators address these obstacles? . Delivery is about speed.

2019 103

2019 Hospitality Employee Relations Allergens 103

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Finding and retaining employees remain among the biggest obstacles operators struggle with. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. First, at 2.1

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however.

Delivery 98

Delivery 2020 Food Online Ordering 98

Modern Restaurant Management

DECEMBER 30, 2019

Before we look forward to 2020, we need to glance back at 2019. We knew this piece on drones and food delivery would attract attention. T he combo of cloud kitchens and delivery from ItsaCheckmate is thought leadership at its finest. (If Be smart and read this piece on SMART goals from QSR Automations.

Article 118

Article 2019 Leadership Magazine 118

Restaurant365

DECEMBER 4, 2020

Certainly, 2020 brought challenges for the restaurant industry that most owners and operators didn’t see coming. COVID-19 has prompted massive changes in how restaurants operate. Some restaurants were forced to pivot quickly to off-premise channels to deal with local business restrictions, changing menus toward a delivery focus.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Cheetah

APRIL 13, 2021

Operating from San Francisco and the Greater Bay Area, we now service more than 10% of independent restaurants in the region. This is the story of our journey to operational excellence. Our easy-to-use app offered flexible deliveries and transparent pricing. We collaborated with Restaurant Depot on last-mile delivery.

Operations 78

Operations Food Truck Food Supply Small Business 78

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. This bill represents California’s continuing struggle to regular microenterprise home kitchen operations. Litigation.

2019 84

2019 License Restaurant Law Website Management 84

ChowNow

AUGUST 26, 2021

These cases became unbelievably frequent and they’ve somehow become so increasingly routine that it has made it impossible to continue to operate a business under these conditions.”. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. What is Postmates’ credit card chargeback policy for restaurants?

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

Modern Restaurant Management

JANUARY 26, 2022

Overall new business growth was near pre-pandemic levels decreasing only one percent in 2021 compared to 2019. "Restaurant Yelp data shows a 56 percent increase in searches for restaurants at the highest price point in 2021 compared to 2019. " Another lesson: the popularity of food delivery is not dropping anytime soon. "Businesses

2021 189

2021 Consumer Goods Travel 2019 189

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 198

Food Supply Food Truck 2019 Back of House 198

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 194

Loyalty Program Online Ordering Cash Management Point of Sale 194

Deliverect

NOVEMBER 15, 2019

The food delivery industry is continuing to grow at a rapid-fire pace, and it doesn’t look like it’s going to slow down any time soon. Restaurants aren’t the only ones tapping into the potential of delivery. 2 More delivery options than ever. 1 Grocers are getting in on the action.

Delivery 70

Delivery 2020 Retail Transportation 70

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. For instance, savvy QSRs like Dunkin’ are upgrading their network operations center to improve connectivity for new digital assets, like Dunkin’s recently released mobile app.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Fine Dining 197

EATER

SEPTEMBER 29, 2021

Free grocery delivery has served to cloak the human cost of labor, leading consumers to expect a free service that was never really free If going to the grocery store and having groceries delivered costs pretty much the same amount of money, why would anyone go to the grocery store ever again? Marekuliasz/Shutterstock.

Delivery 96

Delivery Email Marketing Food Food Supply 96

ChowNow

MARCH 26, 2021

These cases became unbelievably frequent and they’ve somehow become so increasingly routine that it has made it impossible to continue to operate a business under these conditions.”. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. What is Postmates’ credit card chargeback policy for restaurants?

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. " Remarkable Resiliency. " Top Recovery Trends.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

EATER

JULY 6, 2020

For restaurant owners and diners, the deal condenses the number of delivery app options out there Rideshare service Uber has acquired delivery competitor Postmates in a deal worth $2.65 Uber, meanwhile, launched its Eats delivery service in 2014, and enjoys 20 percent of the overall market share , according to an October 2019 report.

Delivery 106

Delivery 2011 2013 2014 106

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. food delivery companies brought in roughly $5.5 For reference, the top four U.S.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. Then came the pandemic, and usage rates skyrocketed 750 percent in the last year and a half as restaurants turned to the technology to continue operating safely with contactless service.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 88

Delivery Restaurant Law Email Marketing Customer Service 88

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. Moreover, restaurants have struggled to operate profitably. Revisiting the operating model.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

Culinary Cues

MAY 23, 2021

Why would I say such a thing when so many restaurateurs and chefs are beside themselves with trying to staff their operations, culinary schools are trimming their operations or closing their doors, and restaurants are unable to find the product they need through a distribution network crippled from pandemic uncertainty?

Guest Recovery 444

Guest Recovery Front of House Employee Relations Food Truck 444

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S,

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady.

2022 218

2022 Customer Service Online Ordering Website Management 218