Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. And that’s a “necessary evil” for accessing each one’s loyal customers. Realistically, for some, abandoning the delivery segment would be tantamount to shutting down completely.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

JANUARY 9, 2023

“The restaurant industry is ending the year in an environment that’s the most typical since 2019,” said Hudson Riehle, senior vice president of Research for the National Restaurant Association. 92 percent of operators say food costs are a significant challenge. 50 percent of operators expect to make less profit in 2023.

2023 352

2023 Employee Relations Small Business Food Supply 352

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.”

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

SEPTEMBER 30, 2020

restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Barring a dramatic decrease in coronavirus infections, U.S.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. If it's not measured, it won't be managed. Food cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. This data covers U.S. to its menu.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

NOVEMBER 26, 2019

The worker is free from control and direction of the hirer in relation to the performance of the work, both under the contract and in fact; AND. The most obvious layer is the impact the food delivery app services have had on the way restaurants reach their consumers. All good things an employee should have, right?

2019 268

2019 Employee Relations Restaurant Law Food Order 268

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Culinary Cues

MAY 23, 2021

These words can relate to our personal, political, economic, career centric, or spiritual lives – thus the reason they are so compelling and poignant. I have no doubt that eventually that oversaturation will return, but for right now we may see the right number of restaurants to service an area and a much greater chance for financial success.

Guest Recovery 450

Guest Recovery Front of House Employee Relations Food Truck 450

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. “We see a consumer mandate to implement visible hygiene practices and contactless service options for safe food delivery,” said Norton. Restaurant Industry Consumer Perspectives.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May. One of the most important messages operators need to communicate to lenders is that you know and understand your customers.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

DECEMBER 26, 2019

During construction, longtime technology integrator and friend of Hani, Jose Rivas of Integrity Wire Solutions was brought onto the job to handle the video source installation and source broadcasting before The Old Plank’s grand opening in May, 2019. music, sports, and other audio/video (AV) entertainment) on the fly. The Solution. .”

Sports 295

Sports Employee Relations Back of House Sourcing 295

Modern Restaurant Management

FEBRUARY 27, 2020

When asked about ways in which restaurants could incorporate more technology, consumers primarily mention frictionless, convenience- and service-enhancing items, rather than people-eliminating items. Opportunities in Food Service. Employment opportunities abound. ” A copy of the US Food Trends report can be downloaded here.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

APRIL 20, 2020

.™” with an initial donation, aiming to raise $125,000+ for Children of Restaurant Employees (CORE), a nonprofit that assists the families of service industry members navigating life-altering circumstances. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE).

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. Providing educational resources dedicated to answering questions small businesses have related to the RRF.

Point of Sale 322

Point of Sale Webinar Small Business Customer Service 322

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. A drive to create better working conditions and benefits for industry employees. million Instagram followers.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 414

Franchise Franchising Catering Online Ordering 414

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services. Getty Images. Buy “One Fair Wage” at Amazon or Bookshop now.

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

Modern Restaurant Management

AUGUST 14, 2020

“Since launching the franchise initiative in October 2019, we have been energized by the interest and excitement from experienced multi-unit operators who want to get involved with the brand,” said Bill Phelps, CEO of Dave’s Hot Chicken. Nobody delivers the service inside or outside of their four walls like Fazoli’s.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Rakuten Ready surveyed over 100 customers to measure how behaviors around dining have or are anticipated to change. percent from unusually high numbers a year ago related to U.S. Imports during 2019 totaled 21.6

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

JANUARY 17, 2020

We are dedicated to our guests and by welcoming well-qualified franchisees who share our commitment to excellence into the Benihana family, we will be even better positioned to continue providing our guests with the outstanding food and service they have come to know and love!" Taco Bell Sustainable Packaging.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. “We’re both humbled and lucky to support our amazing customers during this critical time. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1 SpotOn Secures $50M Funding.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

EATER

MAY 16, 2024

Just recently, KNEAD Hospitality + Design , which operates more than a dozen restaurants in the DC area, introduced reimbursement of childcare costs — up to $1,800 per quarter — for salaried employees, which comprise 110 of their 920 staff members. Which, as an employee is one thing, but once you get into management, the stakes get higher.

Employee Relations 310

Employee Relations Government Hospitality Take-out 310