Modern Restaurant Management

OCTOBER 11, 2024

Tip #1: Understand Why Worker Classification Matters Getting worker classification rights is more than just a legal obligation— it’s about optimizing your payroll, ensuring your staff receives the proper benefits and managing your workforce effectively. Facing an audit or investigation.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

MARCH 25, 2025

In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Staffing and workforce management tools are also proving useful.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

MARCH 27, 2025

As a restaurant manager, you want to do everything in your power to keep your commercial kitchen as well as your entire facility safe and welcoming to staff and patrons alike. While this task can be overwhelming initially, it becomes more manageable when you and your staff establish in-house cleaning schedules.

Kitchen Safety 354

Kitchen Safety Equipment Take-out Education 354

Modern Restaurant Management

NOVEMBER 14, 2024

The most popular reasons businesses are implementing these intelligent virtual hosts is to ensure that restaurants never miss a booking opportunity and proactively manage their online reputation. Any particular logical functions the agent should process when performing a given task on the phone.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

MARCH 24, 2025

." Tang also suggests employing video analytics with frontline task management.He Seasoned store manager labor is even harder to find. Hack the labor shortage problem by creating job aids to simplify and scale limited store manager resources. Create intuitive dashboards to coach new store managers in their roles.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? See attached write-up from [manager name].” But HR is tasked with putting it on paper. Missed Deadlines.

Document 340

Document Coaching Audits Training 340

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you prioritize tasks and delegate responsibilities during a shift?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

MAY 19, 2025

Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. Take digital kitchen management platforms, for example.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Culinary Cues

DECEMBER 16, 2024

Like every other cook, career server, manager and owner, I credit much of my life skills to time spent in houndstooth pants, in extreme heat, wielding razor-sharp knives, attracting a herd of cats on the way home, all while growing and learning about people in a way that might not happen in any other environment.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

FEBRUARY 5, 2025

Recently, one Zaxby’s franchisee decided to change how employees maintain cooking oil by switching to automated oil management. This helps the business manage its bottom line – especially given the higher cost of cooking oil in recent years – and the quality of the food coming out of its kitchens.

Kitchen Safety 221

Kitchen Safety Back of House Food Safety Technology 221

Modern Restaurant Management

OCTOBER 13, 2021

These solutions enable restaurant owners to automate a range of routine tasks, such as tracking refrigerator temperatures to prevent food spoilage, monitoring HVAC and plumbing systems to avoid water damage, and improving energy consumption. Energy Management. Low-power IoT solutions are affordable, secure, and reliable.

Food Safety 614

Food Safety Equipment Customer Service Customer Experience 614

Modern Restaurant Management

APRIL 22, 2025

As a manager orowner,you must train employeestobag garbage, break down recycling products and dispose of oils properly. a restaurant manager or owner keep up with the scheduling of emptying your dumpsters. This creates more trash, possibly more smells, and as a manager it is just one more thing you dont want to have to deal with.

Front of House 221

Front of House Back of House Waste Recycling 221

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

MARCH 6, 2023

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. Ensure Routine Health and Safety Audits Run Smoothly Outdated processes, like pen and paper audits, can make health and safety checks a tiresome, time-consuming task with room for human error.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469

7 Shifts

NOVEMBER 15, 2024

How do you manage stress during a busy service shift? How do you prioritize tasks when juggling multiple responsibilities during a shift? In a busy restaurant, your wait staff must be able to handle multiple tables and manage orders efficiently. What do you think is the most important skill for a waiter during peak hours?

Hiring 195

Hiring Customer Service Dietary Restrictions Customer Experience 195

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff. Embracing Digital Transformation.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

7 Shifts

NOVEMBER 14, 2024

First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours. It’s also important to develop specific training for restaurant managers.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement. But research shows recognition is more important than ever.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

FEBRUARY 8, 2022

per hour under federal law) for tasks that directly support tipped work and comprise no more than 20% (or 30 consecutive minutes) of a worker’s time. Track tasks. Step 2: A Job Code for Every Task. Step 3: Train Employees and Managers. The manager can then verify the time worked by the employee. Track time.

Restaurant Law 493

Restaurant Law Back of House Training Equipment 493

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

AUGUST 17, 2022

Inevitably, the constant stress of being short-staffed and working tirelessly to fill the staffing gaps is causing many restaurant managers to suffer from job burnout. Stress is part of the territory as a restaurant manager. The long hours, endless tasks, and physical demands are expected, but can also be managed.

Management 474

Management Management Mobile Ordering 2023 474

Modern Restaurant Management

DECEMBER 16, 2024

Restaurant operators and managers will benefit from increased access to key business data – such as labor demand and sales projections – to budget their seasonal labor needs. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

FEBRUARY 9, 2021

Wage changes notwithstanding, the industry is seeing a continued evolution toward more tech-enabled management and optimization tools for worker staffing, scheduling, backfilling, and hiring all powered by the gig-economy (and "gig-trade" to an extent) and become less reliant on going the traditional hiring route.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages.

Management 520

Management Management Customer Experience Communication 520

Modern Restaurant Management

JUNE 23, 2022

The front of the house features POS tablets as well as tablets loaded with digital checklists that chronicle everything from opening and closing tasks to basic store hygiene functions. Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 29, 2025

. “Restaurant owners are juggling a myriad of challenges, including rising food and labor costs and shifting consumer expectations,” Akhil Kuduvalli Ramesh – Yelp’s Senior Vice President, Product, told Modern Restaurant Management (MRM) magazine.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MAY 9, 2025

Managing product testing and rollout schedules reinforced the value of planning and precision, ensuring consistency across 50 new restaurant openings. When people feel supported, they don’t just complete tasks—they contribute ideas, take initiative, and drive meaningful change.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

AUGUST 1, 2022

In a recent poll of restaurant managers and owners, LANDED found that two out of three are spending three or more hours a week on recruiting, and one in six are spending six-plus hours a week. GMs have a lot of different responsibilities, including managing store operations, inventory, handling guest experience and managing budget.

Recruiting 508

Recruiting Email Marketing Inventory Training 508

Modern Restaurant Management

AUGUST 24, 2022

For example, a chain of Jack in the Box restaurants is using multiple payroll specialists successfully and supporting these tasks for all their employees. Tasks such as managing Accounts Payable and Accounts Receivable, handling ledger entries, and invoicing can easily be handled by co-sourced employees. Accounting.

Sourcing 450

Sourcing Social Media Front of House Customer Experience 450