Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. In April, I watched that number plummet to nearly zero.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

JUNE 27, 2025

A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. percent menu-price inflation rate. Customers can become more critical of the quality of products and services when prices increase.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 13, 2021

These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings. Digital waitlists and reservations help consumers minimize wait times at restaurants to get seated sooner upon arrival.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Implement an Online Reservation System. But have you thought about your website design? Represent the whole menu.

Design 520

Design Online Ordering Mobile Ordering Reservations 520

Culinary Cues

MARCH 26, 2022

Again, turn to the National Restaurant Association for guidance. [] PRICING YOUR MENU BY COMPARISON. More often than not – the success of your restaurant begins with effective menu planning, proper pricing, and consistent execution. Every business requires controls in pricing, consistency, quality, and cash handling.

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

ChowNow

JUNE 27, 2025

Google also pulls in data like price range, categories ( like “brunch” or “outdoor patio”), your star rating, busy times, and snippets from reviews. price range, and star rating with number of reviews. To read your reviews, customers click on the “reviews” tab in the toolbar.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones. They’re Easier to Update.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. What price points are they comfortable with? Look at their pricing, menu offerings, branding, and customer reviews. We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JULY 31, 2020

Furthermore, as restaurants start to re-open—potentially more than once as several states have recoiled some of their earlier opening plans—casual dining restaurants have to deal with reduced seating capacity to accommodate social distancing in addition to a litany of other unfamiliar COVID-related requirements (e.g.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

AUGUST 19, 2020

. “The entire DFS team is excited about the opportunities we have to provide industry-leading value to our customers with high-quality products and solutions at unbeatable prices,” King said. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. and the surrounding region. .

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7.

Management 367

Management Management Operations Mobile Ordering 367

EATER

OCTOBER 15, 2020

But what was for some an opportunity to celebrate the early arrival of changing leaves and everything plaid was a harbinger of bad times to come for restaurateurs now reliant on outdoor seating and the warm weather that allows it to survive. And he wonders how this will play out as the season changes. “I That’s when the money dries up.”.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

ChowNow

JULY 11, 2025

People need assurances that there’s little to no risk when going out to eat, especially now that the price of everything has gone through the roof. You can’t control your online reputation if you’re not in the driver’s seat. A few too many negative reviews, and they’ll just move on to the next place.

Customer Service 195

Customer Service Social Media Customer Experience Online Ordering 195

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

JUNE 4, 2021

Ideal menu price. Your CoGSs is an essential number to have when determining your menu prices, inventory and impacts your net profit margin. It also plays a key factor in pricing your menu. Total New Customers , from your reservation tracking system. Employee turnover rate. Table turnover rate. Sales per labor hour.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Culinary Cues

MAY 15, 2021

When the economy was weak then restaurants were in the driver’s seat – more applicants than jobs available led to a competent workforce that was underpaid and overworked. This creates a domino of challenges – labor dependance, the inability to pay reasonable wages, selling price ceilings that do not yield sufficient profit, etc.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Modern Restaurant Management

JUNE 27, 2023

While consumers still love restaurants, economic headwinds are forcing many to cut back on discretionary spending, and restaurants are experiencing higher prices across the board for line items that include food, labor, utilities and occupancy. It can help operators optimize seating arrangements and staff levels.

Operations 275

Operations Consumer Goods Point of Sale Seating 275

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. titled Pricing Strategies Driving Restaurant Visits in 2024. Shake Shack is thriving even as it raises prices. The fast-casual burger chain increased prices by 2.5 percent year-over-year, compared to 0.4

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

SEPTEMBER 30, 2020

32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. The price to purchase a hamburger cooking robot is about $60,000.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

NOVEMBER 5, 2019

It helps to cut the customer’s path to your contact information, offers, reservations, and more. It allows customers to make direct reservations without having to go to a third party page or the website. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit. High chairs.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

7 Shifts

NOVEMBER 1, 2022

Can you undercut their prices, or out-market them? Dozens of companies provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Weaknesses: What can they do better? Maybe they're too expensive or don't have great marketing. Threats: What can they do better than you?

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

MAY 30, 2025

In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Most restaurants have increased menu prices to cover expenses, which can affect customer spending behavior.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 25, 2020

” Evidence of indirect and/or contractually reserved control over essential employment terms may be a consideration for finding joint-employer status under the final rule, but it cannot give rise to such status without substantial direct and immediate control. owner of the Chili's® Grill & Bar brand. "Yelp

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

EATER

MARCH 2, 2022

With only 22 seats and a strong reputation (built over a series of pop-ups and collaborations, with profits funneled to charities), Dame is popular enough to be booked solid every night. So with every seat filled, opening on Monday is more profitable than Saturday, while also affording staff and owners weekends off. Menu price: $29.

Front of House 246

Front of House Seating Small Business Food Order 246

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. Plain and simple.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

The Rail

APRIL 11, 2024

By Eric Tress, Contributor If you are looking for an excellent tool to increase your restaurant’s reservations, email marketing is an effective advertising tool you should consider. Restaurant Email Marketing Explained Restaurant email marketing is a powerful tool to connect with guests and drive reservations.

Email Marketing 130

Email Marketing Reservations Marketing Loyalty Program 130

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Restaurant Clicks

JANUARY 24, 2020

With so many online reservation systems available on the market, it can be hard to select the platform that makes the most sense for your business. Restaurant reservation apps make it easy for customers to book tables, and they help staff keep track of reservations. . Best Restaurant Reservation Systems . POS integration.

Reservations 78

Reservations Social Media Email Marketing Book 78

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. The importance of the price of offering lowered from 78 percent to 50 percent. Foot Traffic Analysis.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

DECEMBER 7, 2022

And while Vail Resorts poured millions into upgrading the chairs, vaunted local restaurateurs are working equally hard to make their own seats just as attractive. Prices are high and lines tend to get long, though. Groups of six or more can reserve the tatami rooms ahead of time. and Family Day in British Columbia. Where to eat.

Seasonal Menu 240

Seasonal Menu Hotels Tourism Back of House 240

The Restaurant Group

FEBRUARY 14, 2025

Monitoring prime cost helps you make informed decisions about pricing, staffing, and purchasing. Subtract variable cost per unit from the selling price per unit to get the contribution margin per unit. It’s a key metric for pricing and profitability. Encourage reservations to manage flow.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

EATER

OCTOBER 30, 2020

I spoke to one company that manufactures these ‘garden igloos,’ as they’re called, these plastic domes, and they have had to hike prices because of just the nature of the pandemic right now and costs of all sorts of goods are going up. But for other sorts of seating situations, it’s kind of a toss-up.”.

Food Truck 258

Food Truck Outdoor Back of House Seating 258

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Larger box restaurants will be disrupted as the competition for dining seats continues to grow over the next decade. The sleeping giant is virtual kitchens.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

OCTOBER 31, 2022

But give an idea of some dishes or drinks with projected price points. Talk about what marketing channels you plan to use to get butts in seats. You should base this forecast on a few criteria: capacity, target market, delivery/takeout options, month-over-month growth expectations, hours of operation, and menu prices.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

DECEMBER 28, 2023

Over one-third (36 percent) of respondents reported more customers in 2023 than 2022, almost half (47 percent) reported higher check averages in 2023, a slight majority (51 percent) reported tracking better or the same as 2019, and almost three-quarters (72 percent) reporting increasing menu prices by 10-25 percent in the last year.

2024 474

2024 2023 Food Order 2013 474

Squirrel Systems

JUNE 16, 2025

Cloud POS systems should include visual floor plans, table statuses, and server assignments to optimize seating, reduce wait times, and improve the guest experience. Look for: Real-time table status updates Integration with reservations 4.

Download 76

Download POS Hospitality Loyalty Program 76