Modern Restaurant Management

AUGUST 30, 2021

In addition to online ordering, many of the restaurants that were able to stay afloat did so by crafting compelling promotions and customer incentives as a way to help increase sales, leveraging data pulled from POS reports to guide promotion efforts. The Importance of Robust IT Support.

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Innovation Technology Franchise Franchising 493

EATER

APRIL 30, 2025

This send is the first of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Subscribe now for more stories like this.

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Serving 2025 Fine Dining Employee Relations 265

Modern Restaurant Management

MARCH 10, 2020

This was once considered an issue only for online or telephone card transactions where the cardholder does not physically present the card to the merchant for processing. These restaurants have implemented a pay-at-the-table platform from TableSafe that brings EMV payment capabilities to their current POS system.

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POS Point of Sale Customer Service 2025 527

EATER

MAY 28, 2025

This send is the second of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. The feeling with Bastille was that the menu presentation and dynamic would have been harder to shift.

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Seating Back of House 2025 Presentation 225

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. This can present serious issues for a business. Sure, people are busy and always on the go.

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Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

DECEMBER 27, 2024

Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. For example, a POS system that integrates with your loyalty program and email marketing platform can automatically send rewards or special offers to frequent diners.

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2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

JULY 28, 2022

POS System. Your POS system is the heart of your customer and operational data. Your POS system collects information about each order entered, and about how long it takes your team to prepare that order. Each POS system will collect different data based on your needs, and how that system works.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Lavu

JUNE 30, 2025

A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. In this post, we’ll explore how a restaurant POS system works and the specific ways it transforms daily operations for long-term success.

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POS Operations Loyalty Program Mobile Ordering 60

Modern Restaurant Management

MAY 13, 2020

Recent data breaches in the restaurant industry targeted customer data through POS systems. Malware is often present on systems for months before IT divisions and owners are aware. Paying for top-notch POS systems can feel like a pain, especially when something basic also gets the job done. Invest in Extra Protection.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

EATER

MAY 14, 2025

This send is the second of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Subscribe now for more stories like this.

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Seating Outdoor Dine-in Beverage 222

ChowNow

FEBRUARY 28, 2025

For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. The best systems integrate with POS systems, kitchen display systems (KDS), and payment processors to reduce manual work and errors.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. A point-of-sale (POS) system can streamline the ordering and preparation processes, making it easier to improve service even during peak service.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

APRIL 14, 2025

This also presents a huge opportunity. To reap the full value from kiosks, they must sync with existing POS systems, loyalty programs, and kitchen display systems. What should operators take away from the results? One of the most important insights for operators is that the days of assuming customer loyalty is over. The good news?

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Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

AUGUST 16, 2024

Businesses and restaurants can adopt this pricing model through a point-of-sale (POS) system, presenting both cash and card price. Dual pricing is a payment model that allows businesses to implement two different prices for credit card transactions. While this may seem fictitious, it’s legal in all 50 states.

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Pricing Cash Management Fine Dining Point of Sale 433

Modern Restaurant Management

NOVEMBER 5, 2020

Contactless is not just a solution for our present circumstances. Now by linking with POS systems, restaurant owners and operators can not only operate more efficiently, but they can enable an experience that makes their customers feel comfortable and in control. Contactless is not just a solution for our present circumstances.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

APRIL 17, 2023

It presents a handy bot that anyone can have in a convenient form in messenger that is making it easier to receive any news and notifications for the restaurant's owners. Chatbot is an AI-based software for restaurant chains that is able to prevent fraud of the staff in the restaurant.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

ChowNow

MARCH 14, 2025

Use checklists and quality control measures to maintain consistency in food presentation and service. Leverage restaurant technology, such as POS systems and financial analytics tools, to gain deeper insights into spending and revenue trends. Provide ongoing training to ensure staff understands service expectations.

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Operations Management Management Front of House 195

Modern Restaurant Management

APRIL 26, 2022

Restaurants that integrate AI into their POS systems benefit from detailed analytical data generated by the system, which informs management about the utilization of inventory items, resulting in significant cost savings. AI has paved a new path for technologies that go beyond the social impact of any other technology.

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Front of House Back of House Customer Experience Food Order 493

Modern Restaurant Management

MARCH 4, 2022

This has been invaluable, but any ‘card not present’ (CNP) transaction, in which there isn’t a member of staff taking a payment directly from a customer, opens up restaurants to fraud. Like so much in the modern world, fraud has trends that ebb and flow as the economy, technology and culture change.

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Customer Service 2022 Food Order Delivery 592

ChowNow

FEBRUARY 19, 2025

The reality is that restaurant teams are busy, and learning a new POS system, delivery app, or inventory tool can feel like one more thing to juggle. Place laminated cheat sheets (paper sheets will get destroyed quickly) near POS stations, delivery tablets, and kitchen display systems so staff can reference them on the fly.

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Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

JANUARY 24, 2023

You can also match these mentions with data from a cloud based POS to gauge a product’s popularity and forecast its growth. Claiming your online listings allows you to control your brand’s presentation on these sites. Optimize All Digital Assets Your brand presentation should be consistent across all online platforms.

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Social Media Website Management SEO Customer Experience 493

Modern Restaurant Management

APRIL 7, 2022

Every restaurant operation needs solutions for the challenges presented by ordering, POS, back-office operations, and loyalty programs. These individual components were not necessarily designed to integrate with one another, and are essentially band-aided together into a system that works.

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Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

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Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

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Technology Mobile Ordering Loyalty Program Online Ordering 294

Modern Restaurant Management

OCTOBER 18, 2023

In the kitchen, there’s a POS, scheduling devices, recipe books, inventory tools and more. In order to let employees truly thrive and grow, feedback and accountability must also be present. Workflow apps make it easy to consolidate systems and provide workers the ability to be autonomous in their positions.

Communication 446

Communication Online Ordering Technology Sourcing 446

Modern Restaurant Management

DECEMBER 9, 2020

The Burger King coffee subscription program – a service that presented an ultra-bargain value proposition to the consumer – has struggled since its inception. Other restaurant subscription services have faltered through an inability to forge individual digital connections. Individualized Interactions.

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Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Restaurant Week presents a unique opportunity for you to reach audiences new and old, and stoke their passion for your restaurant. Being a restaurant owner comes with a unique set of challenges.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

FEBRUARY 26, 2024

Restaurateurs are sometimes stuck using this pricing structure because it is the only one offered by their point-of-sale (POS) software provider. This should be a crucial element in deciding your business’s POS. Restaurateurs should never begrudgingly sign a contract they don’t agree with.

Audits 402

Audits Franchise Franchising Pricing 402

7 Shifts

NOVEMBER 3, 2021

This means access to things like: Unauthorized access to POS data. Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. More on this below!).

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POS Audits Loyalty Program Information 370

Culinary Cues

MARCH 9, 2021

This is a place where the pressure of the clock still exists, where orders off the POS seem to stream just as relentlessly, and where impatient servers tap their shoes and stare just as mercilessly as they do on the hot line. This is the home of Garde Manger, or pantry, or simply – the cold kitchen.

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Presentation Fine Dining Seasonal Menu Design 449

Modern Restaurant Management

MARCH 24, 2021

Depending on what kind of hardware and POS system a restaurant is using, each delivery app may require a unique and intensive process to integrate it with current operations. Also, remember those pesky POS integrations that sometimes necessitate having a separate tablet or device for every delivery app?

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Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

FEBRUARY 7, 2023

It is worth investing time to develop relationships with each delivery company to optimize the integration of their unique services into your POS system. Third-party delivery apps present both nuanced challenges and exciting opportunities for restaurants to showcase their specialties to consumers deciding between more options than ever.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

NOVEMBER 6, 2019

This presents an opportunity for you to show your waitstaff you care by adding investing in a POS system that offers suggested gratuity as an option at checkout. You can do this by adding suggested gratuity to your touchpad POS system if customers walk up to the register to pay their bill.

Customer Service 340

Customer Service Consumer Goods POS Customer Experience 340

Restaurant Business

MARCH 8, 2024

Under a new integration, restaurants will be able to get more data from card-present transactions at the drive-thru and front counter.

POS 284

POS Presentation Technology 284

Lavu

JUNE 26, 2025

The cycle starts with the buying of a meal by a customer, with the transaction being recorded by the POS system. The accountant will help you with the following tasks: Your POS System. Ensure that your accountant’s software (QuickBooks or another other) integrates with your POS system. Choose a good Restaurant POS system.

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2025 Cash Management Point of Sale POS 113

Modern Restaurant Management

MAY 18, 2020

Upserve is offering its Virtual POS and Online Ordering tools for free for 12 months to any restaurant. Upserve will cover all ‘Card Not Present’ fees for online orders and restaurants keep 100 percent of their profits. Keeping Restaurants and Guests Safe : Contact-Free Payments on Upserve Mobile POS.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

ChowNow

MARCH 27, 2025

If you charge more than customers expect, the value has to be obviouswhether its in quality, presentation, or experience. Using Data from POS: Leverage technology to refine your pricing Your POS is a goldmine of pricing insightsuse it. Which ones might need a price bump or even a redesign?

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Pricing Menu Point of Sale Customer Experience 195