Modern Restaurant Management

JUNE 8, 2020

” Restaurants must elevate safety and cleanliness protocols, train employees about new processes and policies, track compliance, and implement immediate corrective actions, as needed. Take employees’ temperatures with a scanning thermometer (with no direct contact) before they enter your restaurant.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

MARCH 9, 2023

The door staff is the first point of contact for patrons. Bartenders can help minimize the risk of a conflict developing by monitoring alcohol service using drink counting methods, observing patron physical and cognitive behaviors, pouring accurately measured drinks to avoid over-service, and employing a good cut-off policy.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

JANUARY 15, 2021

You can leverage that contact list to reach out to your customers with special discounts and offers. It's necessary to keep your customers informed about your hygiene and safety measures. You should also provide clear and detailed information on your website and social media profiles.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

SEPTEMBER 6, 2022

Shockingly, the average cost of a bar fight claim is $109,678.25 (based on Society Insurance information). The door staff is the first point of contact for patrons. Implement comprehensive standard operating procedures and policies. Preparation, good policies and good training help to minimize incidents all year long.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

AUGUST 10, 2020

As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members. As dine-in or pickup patrons near your door, keep them fully informed by displaying highly-visible building access policies and maximum occupancy levels. Outside Your Restaurant.

Communication 493

Communication Kitchen Safety Food Safety Front of House 493

Modern Restaurant Management

MAY 13, 2020

These vary from cookie-cutter emails to highly personalized messages tailored to the user’s name, contacts, and may even include an invoice that seems reasonable. Instead of clicking, users should contact their vendor directly to verify the correspondence. This is not a risk that can be ignored.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

JUNE 15, 2020

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. To maintain productivity without compromising performance, look for a disinfectant that has a short contact time, such as 60 seconds. Reviewing Problematic Policies. Cleaning the Right Way.

FOH 449

FOH BOH Food Safety Front of House 449

ChowNow

FEBRUARY 28, 2025

When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. That means you dont have access to valuable customer information or an easy way to engage with customers to encourage repeat orders outside the platform.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JUNE 25, 2020

Evaluate and adhere to your restaurant’s Family and Medical Leave Act ( FMLA ) policy to reduce potential claims associated with time away from work related to the pandemic. After a plan is approved, communicate directly and often with employees about the primary information relating to their return.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

APRIL 9, 2020

Review Your Existing Policies and Business Continuity Plan (BCP). Restaurant workers have gained new-found respect from the community as front-line warriors who are leaving their loved ones at home to clock in and serve as your first point of customer contact. Keep in mind, employment laws and regulations vary by state and localities.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

APRIL 8, 2020

From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. Be sure to, first and foremost, update your business hours and contact information so that your consumers know the latest information from your business.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

ChowNow

MARCH 7, 2025

Customer data can help you improve operations and make more informed decisions about staffing and inventory. Loyalty & Rewards Programs : Provides customer contact details, repeat visit behavior, and redemption patterns. Sales data helps you make informed decisions about pricing, portion sizes, and seasonal updates.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

APRIL 27, 2020

It may also reduce the restaurant’s employees exposure to the virus through customer contact. It is strongly recommended that delivery workers maintain social distancing (six feet from people) to the best of their ability and avoid contact by simply putting the food on a counter or similar surface and not touching anything in the room.

Delivery 384

Delivery Hiring Transportation Food Safety 384

Modern Restaurant Management

AUGUST 9, 2021

The kitchen staff must also be properly trained on the best practices for avoiding cross-contact and what ingredients need to be avoided based on what the food restrictions might be. Keeping them in separate bags prevents cross-contact if anything spills or leaks. A server should be properly trained to answer questions about the menu.

Coaching 520

Coaching Kitchen Safety Food Safety Training 520

Modern Restaurant Management

OCTOBER 1, 2020

Contact-tracing during COVID-19 raises data privacy implications for restaurants. As restaurants struggle to survive, they face another hurdle in protecting and maintaining data privacy of customers in the context of required state or municipal contact-tracing rules. Personally Identifiable Information.

Marketing 311

Marketing Restaurant Law Small Business Audits 311

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. If a POS system has a CRM feature, it can provide management with customer contact information, feedback, order history, and other data to help them understand customer behavior.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

The Rail

APRIL 6, 2025

Long-term profitability depends on good retention policies, particularly considering that recruiting new clients usually costs five times more than maintaining current ones. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Will new jobs emerge that hadn’t been thought of before—like a sanitization specialist, or someone responsible for managing a line into the restaurant?

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Use these notes to inform your website's aesthetic and functionalities. Include essential information like the restaurant's address, hours, and phone number. How to build your restaurant’s website. Online ordering - Ditto.

Design 397

Design Online Ordering Social Media Website Management 397

Modern Restaurant Management

APRIL 14, 2020

In order to prevent a proliferation of stigma and discrimination in the workplace, any determination of the risk of COVID-19 to a workforce must be based on objective and scientific information, rather than on race or national origin. Do Not Enforce Rigid Sick Leave and Child Care Policies. Do Not Single Out Employees.

Restaurant Law 350

Restaurant Law Food Safety Food Order Customer Service 350

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. These include sanitation procedures, mask-wearing guidelines, social distancing policies, and more.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

ChowNow

AUGUST 30, 2023

How to Submit Apple Developer Enrollment Due to Apple’s policies, we are unable to build and publish apps on behalf of businesses that are legally registered with their state as a Sole Proprietor. Confirm your company information and that you have the authority to sign legal agreements on behalf of your organization.

Mobile Ordering 369

Mobile Ordering Document Certification Website Management 369

7 Shifts

AUGUST 27, 2020

First, you need to include their pay and how they will be paid, as well as your overtime and tips policies. And let’s be honest, when was the last time you read your own restaurant employee handbook? It also makes it super simple for new staff to learn how to swap shifts and request time off.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

MAY 11, 2020

Update your restaurant policies and operating procedures In order to reopen your restaurant safely and successfully, you’ll need to update your restaurant’s policies and operating procedures to comply with the latest safety guidance provided by the FDA, CDC, and your local government. Market your grand reopening!

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Will new jobs emerge that hadn’t been thought of before—like a sanitization specialist, or someone responsible for managing a line into the restaurant?

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

The Rail

NOVEMBER 18, 2022

In this case, it might be enforcing a no-alcohol policy for healthier work events. Make Your Sexual & Other Harassment Policies Clear. Detailing your “no-tolerance” stance and defining policies for protection against sexual harassment is critical. Take advantage of formal and informal meetings to learn more about them.

Communication 279

Communication Back of House Recruiting Events 279

7 Shifts

NOVEMBER 12, 2020

Here’s a closer look at what information you should include in your employee handbook and training manual. After new hires have completed the restaurant onboarding process, they'll be able to reference the employee handbook to refresh their memories on important procedures and practical information. Who created it?

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

OCTOBER 29, 2020

At the same time, looking after the welfare of employees, keeping them in employment if possible, and putting policies in place that protect them from the virus, is essential. By reducing server contact, they give customers confidence that the business has care for their health and safety. Keep Talking.

2021 364

2021 Loyalty Program Social Media Webinar 364

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions. To learn more, contact us today. Who's ResQ?

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

FEBRUARY 10, 2021

But to make the most of your online presence, you might also consider creating a page dedicated to your gluten-free menu and publishing information on your food handling procedures to show visitors that you take their dietary needs seriously. Referring to your gluten-free menu on your “About” page is a good place to start.

Marketing 453

Marketing Social Media Online Ordering Demo 453

Modern Restaurant Management

MARCH 16, 2020

For a full list of participating restaurants, to sign on as a restaurant, or for more information, visit www.supportrestaurants.org. Use RWCF’s resources and information on restaurant closures, financial resources, unemployment benefits, immigrant concerns, mental health, relief efforts, and more.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

DECEMBER 4, 2020

Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. You’ll need to collect a variety of information from your staff to run payroll properly. Ask them for: Personal contact information , including a legal name and address.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

Modern Restaurant Management

AUGUST 10, 2020

The Center on Budget and Policy Priorities estimates that state budget shortfalls will reach almost 10 percent in the current fiscal year and about 25 percent in fiscal year 2021. Some state taxing authorities require this information. What If You Get Contacted. On July 13, the U.S. States are facing similar problems.

Audits 450

Audits Government Point of Sale Cash Management 450

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Learn more Establishing policies The best way to make the implementation transition as smooth as possible is to get ahead of concerns with clear policies and timelines in place.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

NOVEMBER 14, 2023

For example, "We value your feedback and will only contact you occasionally." " Share improvements : Inform customers when you've made changes based on their feedback, such as, "Thanks to your input, we've updated our menu to include gluten-free options." We'll ensure this issue is addressed."

Bar 364

Bar Tip Distribution Customer Experience Customer Service 364

Modern Restaurant Management

NOVEMBER 17, 2023

Immediately contact a licensed and qualified plumber to assess the situation to prevent further damage and to make necessary repairs. Contact your insurance company. It is meant to be a guide as to the questions and issues that should be addressed when drafting a policy. This article is not a template.

Insurance 251

Insurance Outdoor License Article 251

7 Shifts

OCTOBER 31, 2023

It’s also inconvenient to enter employee information into multiple places. I have used phone, chat, and video call, and they have all been informative and friendly. They follow up with you after you contact them, as well. It’s inconvenient for staff to have to contact you for every tax form or breakdown of their paycheck.

Customer Service 221

Customer Service Information Pricing Insurance 221