Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. Catering to solo diners is more just than seating them as restaurants would any other customer.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

ChowNow

APRIL 15, 2025

Think of them as your restaurants vitals: they help you monitor the health of your business in real time, so you know where to adjust operations before problems become expensive. Lets dig deeper into the 11 Key Performance Indicators every restaurant operator should track and know. Subtract all your expenses to get your Net Profit.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

FEBRUARY 2, 2024

Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically. At the core, these solutions include high-speed internet, ensuring all digital operations run smoothly and without interruption.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

JUNE 30, 2023

Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. ” This was both a technology and operational fail due to lack of proper testing/QA and employee training. App adoption and changing customer behavior are hard enough to entice.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

7 Shifts

NOVEMBER 15, 2024

Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. For example, they may hold regular team meetings to go over new policies or operational updates. A manager who encourages empathy and teamwork between the two sides guarantees smoother operations.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. This question often stymies operators eager to increase revenues.

Bar 449

Bar Operations Back of House Front of House 449

SpotOn

APRIL 1, 2025

Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. However, getting more guests in seats through outdoor dining can also come at a cost, both in time and money. Add high tops to vary up seating. Patios can be quite lucrative.   Plants.

Seating 98

Seating Outdoor POS Seasonal Menu 98

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

Modern Restaurant Management

JANUARY 22, 2025

Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. Allowing designers to adjust everything, from seating and kitchen workflows to lighting and décor.

Design 221

Design Technology Fine Dining Fast Casual 221

EATER

MAY 28, 2025

Sabine , according to operating partner Rich Fox Where: Seattle The growth: In March 2020, James Weimann and Deming Maclise of Yes Parade Restaurant Group closed their 11-year-old bistro, Bastille. Here, Rich Fox, one of the operating partners of Sabine, explains why the pandemic was the right time to shift the business model.

Seating 232

Seating Back of House 2025 Presentation 232

Modern Restaurant Management

NOVEMBER 11, 2024

Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu. You walk into your favorite restaurant, but there’s no human host to greet you at the door.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

JANUARY 24, 2025

The courses includes foundational knowledge on emerging green technologies, strategies for waste reduction, and operational efficiencies that align with sustainability goals. Chefs and operators can start by experimenting with portable induction cooktops, which provide a low-investment opportunity to explore this technology.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. Even if your food is incredible, youre not operating in a vacuum. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. Operators are thinking beyond the immediate space, considering how design elements can evolve and become recognizable brand signatures.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

APRIL 16, 2025

The multi-course experience is served at a 10-seat counter with two seatings per evening. Why do these operators feel it’s important to go above and beyond to serve and engage with guests? "In Membership is $3,000 annually, with the full amount applied toward all food and beverage purchases.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

APRIL 30, 2025

For example, since they are seeing more-frequent larger parties they opted to have fewer booths that tend to seat only four. "Our tables can easily be moved to seat larger parties, without making them feel like the whole place needs to be rearranged to accommodate them. The bars can seat up to 18 people.

Design 221

Design Front of House Seating Back of House 221

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining? The result?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

EATER

MAY 14, 2025

Wonho Frank Lee Ryan Bailey of Kato in LA says more square footage has actually helped operations A version of this post originally appeared on May 14, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Seating 230

Seating Outdoor Dine-in Beverage 230

Modern Restaurant Management

FEBRUARY 25, 2025

Here, restaurants must ensure they provide accurate information, such as hours, contact details, and attributes like outdoor seating or delivery options. For example, OpenAI recently debuted an AI agent called Operator and announced restaurant and food specific launch partners including OpenTable, DoorDash, and Instacart.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

JUNE 10, 2020

” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. ” An (ROI) Argument for Expanding Outdoor Seating. Creating or expanding outdoor seating is nowhere near as expensive as a building expansion. Inside Out.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

APRIL 24, 2025

The Untapped Power of Music In an era of fierce competition in the restaurant and hospitality sectors, curating an unparalleled guest experience isn’t just beneficial, it’s essential for turning reserved seats into lasting memories. Older generations (55+) prefer outdoor seating driving 27% of reservations.

License 251

License Fine Dining Customer Experience Dine-in 251

Lavu

MAY 30, 2025

Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

EATER

APRIL 11, 2025

What if youre seated next to someone who sucks? But no, the worst part is that I was seated next to him. Timothy Dearings le , a BYOB communal dinner party in Philadelphia, offers one seating a night. Diners gather at one of chef Kendall DaCostas supper clubs. Daron English Communal dining is all the rage.

Fine Dining 245

Fine Dining Seating Dine-in Cash Management 245

7 Shifts

FEBRUARY 8, 2024

OpenTable seats around 1.6 OpenTable offers unique back-end benefits to restaurants, too, providing a customer management system, seating optimization tools, and monetizable experiences restaurants can use to grow their reach, turn guests into regulars, and reduce chaotic peaks and valleys. Apple | Android 4. Apple | Android 5.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MARCH 28, 2022

I first entered the foodservice industry in 2013, owning and operating Steak and Shake locations in Auburn, Alabama, before transitioning my business to Captain D’s in 2018. My team now has two operating restaurants and three under construction throughout the Atlanta area.

Operations 474

Operations Franchise Franchising 2013 474

Modern Restaurant Management

APRIL 18, 2022

That’s also not so easy; there’s only so much efficiency you can squeeze out of your operations. That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

7 Shifts

FEBRUARY 8, 2024

OpenTable seats around 1.6 OpenTable offers unique back-end benefits to restaurants, too, providing a customer management system, seating optimization tools, and monetizable experiences restaurants can use to grow their reach, turn guests into regulars, and reduce chaotic peaks and valleys. Apple | Android 4. Apple | Android 5.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. One of EMPAD’s local clients is restaurant owner/operator, Chef Chris Ponte. These aspects create a modern yet interactive dining experience with a connection to the built environment.

Design 539

Design 2021 Outdoor Brewery 539

SpotOn

JANUARY 14, 2025

  The bottom line benefits are one thing, but as a one-woman-operation (alongside her daughter running front-of-house), the peace of mind is what’s invaluable.“When With soup season in full swing and a newfound ability to manage her operation with ease, Gordon is looking toward the future.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

AUGUST 19, 2020

. “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. We help the operator through every major decision. 20 at 4 p.m. US Foods Ghost Kitchens.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How do you balance seating arrangements to maintain fairness and efficiency? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

AUGUST 5, 2021

As for the thousands of restaurants that operate as a small business, Gen Z business owners seemed to be more poised to pivot to digital. Conventions and meeting spaces, theme parks and hotels, and restaurants are finding it better to reduce indoor seating as it requires too much maintenance and risk.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539