Modern Restaurant Management

APRIL 22, 2022

However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices. Voice Ordering to Ease Restaurant Interactions. In-app pre-ordering solutions to help with food waste.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Restaurant Business

JUNE 23, 2025

They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. By Joe Guszkowski on Jun. Add these six terms to your vocabulary.

Hiring 179

Hiring Mobile Ordering Advertising Leadership 179

7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

OCTOBER 28, 2024

One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Next, divide that cost by the total sales revenue from your drinks.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 17, 2022

A smaller menu might limit ordering options but not the ability for restaurants to wow their guests. Plus, integrating guest management and order analytics tools can unlock the potential of limited menus for highly targeted customization. One such solution has been shrinking restaurant menus. Advanced Customization On- and Off-Premise.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. How Comfortable are Diners? Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Operations will continue to be simplified despite digital experiences expansion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp's Economic Impact Report. Key findings for the restaurant industry include: Restaurant Closures Data. Restaurants had a high rate of permanent closures.

2020 450

2020 Travel Food Safety Consumer Goods 450

Perfect Daily Grind

JUNE 13, 2025

Hacienda La Esmeralda won all three main categories, a first for the competition, and achieved record-breaking scores of 97 and 98 points for its natural and washed Geshas, respectively. With scores of 97 and 98 points, we may see a new world record for coffee prices in just a few months. The BoP auction will take place on 6 August.

2025 148

2025 Point of Sale Café 2024 148

Modern Restaurant Management

MAY 1, 2020

The answers are an entry point for understanding consumers’ needs as brands start to reopen, notes RMS CEO John Oakes. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

OCTOBER 16, 2020

Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 553

2020 2030 Hotels Food Safety 553

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. COVID-19 Foot Traffic at QSRs. analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Some Placer.ai percent and 2.9

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Chicago is the city that plans orders ahead the most, followed by Los Angeles, San Francisco, Houston, Atlanta, Dallas, Denver, and Philadelphia! Holiday Hangovers : On the days after holidays like St.

2024 474

2024 2023 Food Order 2013 474

Focus POS

JUNE 17, 2019

Restaurant Point of Sale Software. What is restaurant point of sale (POS) software? Restaurant point of sale software empowers businesses to control labor costs, manage inventory, and have deeper visibility into business operations. Benefits of Restaurant Point of Sale Software. Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Mobile Ordering 113

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

SEPTEMBER 17, 2024

The most advantageous systems integrate with point-of-sale systems, inventory management, and customer relationship management tools to provide a comprehensive view of guest spending patterns and preferences. This simple tech implementation can decrease delivery times, delighting guests increasing ordering frequency.

Hotels 251

Hotels Mobile Ordering Point of Sale Technology 251

Squirrel Systems

FEBRUARY 13, 2025

In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. No longer just a payment processing tool, your POS system can handle everything from order taking and payments to inventory tracking and customer data management.

2025 93

2025 POS Technology Operations 93

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. “We are very excited about our partnership with SaverLife. .

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

EATER

FEBRUARY 1, 2021

One of the first things Sylvan Mishima Brackett did after the mayor of San Francisco issued a lockdown order in March was walk a few blocks to a local Best Buy to buy a phone. One person called 60 times to place an order, only to be greeted by one busy signal after another.

Delivery 318

Delivery Online Ordering Customer Service Point of Sale 318

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

FEBRUARY 6, 2020

locations, whether joining us on vacation or business travel. over the years, our family has always made a point of eating at CPK. . over the years, our family has always made a point of eating at CPK. Giorgio Minardi and Naheed Shariff. Founded in Beverly Hills, Calif. “Every time we’ve visited the U.S.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

JANUARY 3, 2024

– Matt Eisenacher, Chief Brand Officer at First Watch With international conflicts waging overseas, I believe the travel industry will continue to be affected in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

7 Shifts

MARCH 16, 2022

In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

FEBRUARY 28, 2020

“I found inspiration on my travels. . “I found inspiration on my travels. Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

FEBRUARY 19, 2020

She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. Frances Allen has been named Chief Executive Officer and a member of Checkers & Rally’s Board of Directors, effective February 17, 2020. She is an accomplished leader in the restaurant industry.

Franchising 305

Franchising Franchise Fast Casual Point of Sale 305

Modern Restaurant Management

APRIL 14, 2023

Since the early 2000’s, technology has been drastically changing year-over-year, including the way we travel, book hotels, and order food and beverages. SMBs could greatly benefit from technology that is often associated with larger organizations, but the problem is it’s just out of reach.

Hospitality 221

Hospitality Small Business Mobile Ordering Loyalty Program 221

Modern Restaurant Management

NOVEMBER 19, 2019

These talented chefs go above and beyond each day, creating and serving amazing meals to millions of sports fans, students, employees, hospital patients and travelers,” said John Zillmer, Aramark’s Chief Executive Officer. The Best Chefs in the U.S. Aramark is hosting an intense culinary competition to determine its best U.S.-based

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. This edition of MRM News Bites features NLRB, IHOP, Fourth, Ordermark, Chica’s Tacos, Thanx, Chowly and EZCater, Corner Bakery, Fountainhead Taproom and PourMyBeer and Epson America.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. Ono Food Co. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

SEPTEMBER 10, 2021

” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. . ” Ike's Loves Bangin' Buns.

Franchising 471

Franchising Franchise Food Fast Casual 471

The Rail

DECEMBER 11, 2023

By Dmytro Spilka, Contributor Embracing digital transformation and utilizing a digital ordering system can provide greater levels of convenience for your restaurant with better efficiency and cost-effectiveness. Taking the next step in readying your restaurant or food delivery service for digital ordering can come with many benefits.

Ordering 147

Ordering Loyalty Program Mobile Ordering Online Ordering 147

Lavu

NOVEMBER 1, 2023

You need to invest in reliable and easy-to-use delivery platforms that work well with your restaurant’s ordering system. Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. This is why more and more restaurants are turning to food delivery.

Delivery 167

Delivery Online Ordering Food Mobile Ordering 167