Restaurant Business

JUNE 23, 2025

Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in food service. It’s so easy to use, there’s no need to spend a lot of time training employees, something that’s also useful if you have a lot of turnover. To learn more, click here.

Leadership 200

Leadership Food Supply 2025 Kitchen Safety 200

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

EATER

APRIL 8, 2021

For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners. The leadership team redid the staffing model to allow people to work from home as needed.

Training 307

Training Café Kitchen Safety Back of House 307

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.

Training 442

Training Customer Service Uniforms Leadership 442

Modern Restaurant Management

JUNE 25, 2020

Such a large return can introduce uncertainty, therefore it’s important for your leadership team to serve as a resource and field any employee questions or concerns throughout the process. Supplement your restaurant’s safety further by training managers to spot the early warning signs of workplace injuries in employees.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

ChowNow

MAY 2, 2025

These platforms often serve as a guests first impression, so make it count with high-quality photos, accurate info, and recent reviews. Many restaurants struggle not because of the concept, but because of inefficient workflows, lack of training, and day-to-day disorganization.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. At Taco John’s, she will oversee restaurant operations, technology and training. Chris Patterson has been named vice president of training for Houston TX Hot Chicken.

Leadership 157

Leadership 2025 Email Marketing Magazine 157

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

JULY 18, 2024

This aspect of restaurant management ensures that operations run smoothly and resources are appropriately allocated and always available to serve. Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor. Leadership is not just about managing tasks; it's about inspiring and uplifting those around them.

Management 474

Management Management FOH BOH 474

Culinary Cues

MARCH 3, 2024

What teams seek to find is leadership in this regard and not the subservient desire to be led. group’s function contrary to common purpose except to add oxygen to their group-serving purpose of discord and animal gratification. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. You can train skills, but you can't change who someone is. So we've never learned how to train someone who's otherwise not nice to be nice. Leaders are there to serve their team. The key to success?

Leadership 370

Leadership Webinar Hiring Training 370

Modern Restaurant Management

MAY 2, 2022

Train continuously. New employees get trained on safety and quality protocols as part of their onboarding. But all employees should receive ongoing training – not just upon hiring, but throughout their tenure. Software will also allow leadership teams to make data-based decisions, spot trends, and mitigate risks.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. Serving someone who is serving the guest means that you focus on providing whatever support is necessary to enable your staff to shoot for excellence.

Coaching 447

Coaching Restaurant Law Training Article 447

Culinary Cues

FEBRUARY 27, 2025

They continue to be a resource for me when I need a boost and hopefully may serve you as well. This is the sign of true leadership. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. Never doubt that a small group of thoughtful, concerned citizens can change the world.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Modern Restaurant Management

JUNE 15, 2020

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. One of the most effective ways that restaurants can make a positive cultural shift is by investing in employee training. Training topics should include infection prevention, food safety and personal hygiene.

FOH 449

FOH BOH Food Safety Front of House 449

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ideally, the same manager would do the interview, onboarding, orientation, and first day of training with that team member. And it can carry on into the rest of their career," says Piper.

Hiring 195

Hiring Training Management Management 195

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Modern Restaurant Management

MARCH 3, 2025

First, You need toensure you’re maintaining brand consistency across multiple locations, and that involves streamlining logistics, sourcing, and staff training to keep quality high across your chain. Further, growth can dilute company culture, so strong leadership and employee engagement are both crucial.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MARCH 13, 2025

“Our mission has always been to provide focused and sophisticated training that helps students find their culinary voice—their way of expressing their identity, taste and imagination through food—and prepares them for successful, long-term careers in the industry. There are a number of things that come to mind.

Education 251

Education 2000 Sustainability 2015 251

Goliath Consulting

APRIL 18, 2025

Hiring for personality, providing empathy-based training, and empowering staff to go the extra mile all contribute to a strong hospitality culture. Its not just about how well you serve, but how well you care. Creating a Culture of Hospitality Hospitality starts from the top down.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Employees that are given job training, mentoring, and upward movement potential are empowered to learn new skills and be better able to take on new responsibilities. Simplify Daily Stressors.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

APRIL 13, 2021

Greenberg started his career as a professional speaker and leadership coach. ” In doing so, Greenberg looked at the human element of success—how people think, lead, and serve. Leading is about developing others, and serving is building connections, not just transactional relationships.”

Franchise 450

Franchise Franchising Coaching Leadership 450

The Rail

APRIL 14, 2025

Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

SEPTEMBER 8, 2021

A recent survey found only 14 percent of employees around the world are confident in their CEO’s and management’s leadership regarding return-to-work policies. Invest in proper training and certification. Communicating Cleanliness.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. Still, the heartbeat of a thriving restaurant is its people.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

NOVEMBER 20, 2023

Training programs are an essential tool for developing these future restaurant leaders, and in an industry where surprise and delights are key components of a memorable experience, a one-size-fits-all approach to learning isn’t going to cut it. Start from the Top Down Successful leadership starts from the top down.

Leadership 415

Leadership Training Hospitality Education 415

The Rail

JUNE 11, 2025

From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success. Use training manuals, checklists, and even video tutorials to ensure that the new team follows the same guidelines. Once you’ve assembled your team, invest in thorough training.

Management 147

Management Management Equipment Hiring 147

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. Beyond logistics, the biggest transformation has been in leadership. Another major lesson is the power of brand identity and community connection.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 16, 2020

The efforts by Uber Eats to help mitigate the impact on businesses during this time of uncertainty is an example of leadership and empathy,” said National Council of Chain Restaurants Executive Director David French. Jitjatjo launched the industry's first COVID-19 Awareness and Hygiene Training Accreditation program.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). As the world braces for a pandemic, Lavu leadership recognizes the potential for restaurant closures. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Culinary Cues

JANUARY 15, 2022

I want to believe that under the façade of despair and sometimes even distain lies a person with incredible potential to be the best he or she can be, to serve and to create, and to reach for his or her personal and professional potential – to be fulfilled. Leadership is unlocking people’s potential to become better.”.

Uniforms 450

Uniforms Front of House Food Safety Healthcare 450

Modern Restaurant Management

JUNE 12, 2020

As a new initiative offering valuable education opportunities, business skills and training, and enhanced career prospects, Dunkin’ has launched a new partnership with Southern New Hampshire University (SNHU) to offer low-cost college degrees to its independent franchisees and their employees.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Culinary Cues

JANUARY 23, 2023

One of the most important statements about leadership and management I ever heard has stuck with me for decades: “If you are not serving the customer (fan) directly, then your job is to serve the person who is.” Never stop reaching for the carrot, STAY INSPIRED. It is this attitude and process that attracts the very best.

Coaching 466

Coaching Sports Point of Sale Take-out 466