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The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Discover practical strategies to reduce stress and establish clear standard operating procedures, or SOPs, to create a sustainable work environment.
Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.
When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. A manager who can adapt to new trends, customer needs and operational challenges will ensure the restaurant continues to stay competitive in their market. So, focus on these attributes.
After all, a high-performing GM has already mastered running a restaurant, hitting numbers, developing teams, and managing day-to-day operations, so giving them more locations should be a win. Successful GMs excel at hands-on leadership. GMs typically focus on operational execution, such as managing labor, food, and staffing costs.
Leadership and management are terms often used interchangeably, but they’re far from the same. However, long-term growth requires more than operational expertise. It demands visionary leadership. Leadership isn’t about wielding authority; it’s about influence. Can You Be Both?
Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Identifying Leadership Potential Motivating others and setting a positive example are valuable leadership skills, even in non-managerial positions.
The first is a manager on duty, and the second is starting to think like an operator. And as your leads connect the dots, they’ll also start to understand the financial impact of holding a server too long or the operational risk of skipping a line check. That’s when you’re building real operational thinkers.
Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. The best solutions don’t just streamline operations, they make life easier for restaurant teams.
While the book offers a practical and concise guide, here I’d like to dive deeper into one of its core principles—highlighting how thoughtful preparation shapes true leadership in the kitchen. Over time, these rules became the heart of the book: a simple yet powerful toolkit for culinary leadership and effective teamwork.
Zero-waste, high-fiber snack bars Food What operators should know about ancient grains Sponsored content from our partner Furmano’s on Jul. 23, 2025 Facebook Twitter LinkedIn Ancient grains like spelt/farro, quinoa, and sorghum have received a lot of culinary buzz in recent years.
We built the business side by side, and that experience has shaped how I think about entrepreneurship, relationships and leadership to this day. Kyle runs daily operations and focuses on guest experience, while Kurt leads our real estate and construction efforts — from new store buildouts to residential housing projects.
Operators can capitalize on this trend by encouraging add-ons and unique beverages to compete with the growing number of specialty coffee and tea concepts. By Patricia Cobe on Jul. 25, 2025 Facebook Twitter LinkedIn Breakfast customers have different priorities on weekdays and weekends.
Also on Friday, Darden announced a slew of leadership changes at several of its brands. Laurie Casler, Seasons 52’s operations chief, will become president of Seasons 52. He has been EVP of operations for LongHorn Steakhouse for seven years. Olive Garden President Dan Kiernan plans to retire on Aug. Fine dining: negative 3.3%
Continue to Site >>> Menu Waffle House lifts 50-cent egg surcharge as prices fall Newsletter Search Restaurant Business Search Login Subscribe Newsletter Login Subscribe Topics Consumer Trends Food Beverage Emerging Brands Operations Technology Marketing Workforce Leadership Financing Data Top 500 Chains Top 100 Independents Future 50: Emerging Brands (..)
Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. Technology and Systems Optimization By evaluating and enhancing the restaurant’s technology stack, fractional CFOs help streamline financial operations and improve data accuracy.
Starbucks’ latest gambit to improve operations? By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025.
From elevated comfort food to trending global flavors, operators are using Philly in inventive ways that bring signature flavor and premium texture to the menu. As Asian flavors continue to gain traction across foodservice, dishes like this help operators stand out with globally inspired, on-trend offerings.
By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.
Every cook, at least every serious cook, seems to want to work in one of those exceptional fine dining or cutting-edge experimental operations that are depicted in shows like Chefs Table or The Bear. These opportunities are far more limited in that single unit operation even though their chef may be exceptional and the menu noteworthy.
While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.
Serving alcohol is a fundamental part of many restaurant operations, but it also presents significant liability risks. Creating a Culture of Responsibility Building a culture of responsible alcohol service starts with leadership.
Technology – and especially AI – is already reshaping how restaurants operate, and that impact is only going to grow. What are some ways you suggest operators utilize tech tools to be more efficient and profitable? Operators should focus on three key areas: automation, data analytics, and digital engagement.
Click here to complete your profile Multimedia The summer of spritzes Oysters and value meals trend on summer menus Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance The chicken wars enter a new phase The Latest Operations Week in Review: McDonald’s new burger, Luckin’s U.S.
Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And with the often-repeated stat that the restaurant failure rate is sky-high, its no wonder so many operators feel like theyre one bad month away from closing. So why the disconnect?
While their fame provides a strong foundation, its their strategic approach, leadership, and ability to build strong teams that drive their success. His success came from focusing on operational excellence and scalabilitytwo core principles of franchise growth. Operational Excellence Efficiency at scale drives profitability.
Premium Financing When it comes to franchisees, bigger is not always better The Bottom Line: The collapse of the EYM Group empire is the latest example that large-scale franchisees operate with risk. The result can send restaurant brands back years. Trending Premium Financing Yum Brands chicken concept is struggling in the U.S.,
Premium Financing When it comes to franchisees, bigger is not always better The Bottom Line: The collapse of the EYM Group empire is the latest example that large-scale franchisees operate with risk. Continue to Site >>> Menu KFC and Pizza Hut continue to struggle in the U.S. The result can send restaurant brands back years.
Premium Operations Sweetgreens plan for survival could include soft serve The weak second quarter wasn't just about consumers cutting back. CEO Jonathan Neman says Sweetgreen has some operational work to do. Will bringing back the Sweetflow dessert help?
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A friend once told me that operating a restaurant is not rocket science. I watched how they operated through the eyes of a customer with a deep knowledge about what happens behind the scenes. Restaurant operation: successful restaurant operation, is an accumulation of small inflection points. STAY TUNED FOR PART TWO.
Immigrants Operations RATIONAL’s iCareSystem AutoDose helps you keep your oven clean without the extra effort Sponsored content from our partner RATIONAL on Jun. This post is sponsored by RATIONAL technology operations Restaurant Business Want breaking news at your fingertips? To learn more, click here.
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Restaurant expansion is an exciting milestone, but it brings a hidden risk: as you grow, your team culture and operational standards can get lost in translation. Before diving into handbooks and standard operating procedures (SOPs), use training to build excitement and knowledge around what makes your food or service stand out.
New data reveals a critical trend operators must keep top of mind: one in four employees are willing to leave their jobs for better benefits, highlighting a growing expectation that compensation and perks genuinely reflect employer care. Staffing remains the bane of the QSR industry's existence.
Both restaurant owners and workers want to contribute to the restaurant's operations faster. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks. Focused training also speeds up the onboarding process.
The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. If they struggle with teamwork, create structured moments for in-person engagement like pre-shift meetings, team check-ins, and leadership shadowing.
22, 2025 Facebook Twitter LinkedIn Legacy Brands operates about one-third of the Friendly's system. Legacy Brands International operates more than 30 Friendly’s on the East Coast, or about a third of the chain. Kohli started at Friendly’s as a waiter at age 15 and began operating locations in 2009. “I
Under his leadership, the brand has doubled its footprint in just six months. I came into the food industry after building a strong background in business strategy and operations. Once they’re on board, we provide them with comprehensive training, marketing support, and operational guidance to ensure they succeed.
But the team build a trademarked system—dubbed Au-Dough-Mation”—that can now manage front- and back-of-house operations. Premium Operations Sweetgreen wants to shake its reputation for expensive salad The fast-casual chain is working on its value perception in a way that spotlights menu innovation and avoids discounts. She’s on time.
Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit. A well-informed team can anticipate issues before they affect the guest.
That is why breaking down silos between marketing and information technology (IT) has become more than a smart operational move, but a competitive imperative. After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results.
However, restaurant operators may fear they can’t deliver true flexibility during a period of heightened demand, even with the addition of seasonal help. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.
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