Modern Restaurant Management

SEPTEMBER 12, 2022

With today’s labor shortage and record-high resignations, restaurants cannot afford to lose workers, and technology should not be a bottleneck for workers to perform their job. Below are five ways that restaurant technology can impact business, and how to make it work for you, not against you: 1. According to the U.S.

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Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability.

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Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future.

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Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic.

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Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

FEBRUARY 4, 2020

At one point, he had the deli on 14 online delivery service platforms, believing that if the family business was not on them, it did not exist to the people who used those services. For Alex Canter, it was at a spot in his family-run restaurant nicknamed “The War Zone.” For them, it had become a logistical nightmare.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. The advent (and continuing evolution) of contactless technology has ticked the first box. Customers are able to purchase a coffee, beer, or wine at the point of sale in mere milliseconds – seamlessly, and with just the flick of a wrist.

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Hospitality Point of Sale POS Online Ordering 395

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

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Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. Voice ordering – over smart speakers and voice assistants through mobile phones – may not be adopted immediately by the hospitality industry, but restaurants are ideally placed to capitalize on this.

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Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 16, 2022

Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S. consumers’ meal delivery sales, followed by Uber Eats, which gained 24 percent.

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Online Ordering Management Management Point of Sale 472

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Point of Sale (POS) Terminals. Restaurant Employee Scheduling Software.

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Technology Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 23, 2025

POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Also rising?

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Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Contactless payment eliminates a potential hurdle between you and more sales. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

OCTOBER 7, 2024

History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Since COVID, technology in the restaurant industry has moved at lightning speed. Here are a few early observations of what 2025 could bring to the hospitality industry. It’s also become a boost to top-line sales.

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2025 Loyalty Program Waste Compost 474

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

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Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. They will embrace technology to set par levels and pre-package necessary ingredients to assemble a meal quickly.

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Fast Casual Hiring Online Ordering Front of House 553

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. Systemwide sales fell 5.3% But they have receded over the years.

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Fast Casual Front of House Back of House Leadership 188

Modern Restaurant Management

MARCH 16, 2020

"We want to remain optimistic, so this initiative shows solidarity within our restaurant community and hopefully reassures our guests that if they aren't able to visit us at this point in time, we'll be here for them when things settle down." Click here to learn the 10 steps to take now.

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Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

DECEMBER 1, 2021

This menu price inflation has a number of causes, from higher raw-ingredient costs to an unprecedented labor shortage in the hospitality industry. Loyalty-program technology has come a long way since the era when you had to dig a card out of your wallet and have it stamped or punched every time you purchased a sandwich or a cup of coffee.

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Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

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2022 2030 Food Supply Recruiting 518

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience.

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POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. These options also offer contactless payment solutions and integrated point-of-sale systems which can track sales and eliminate the need for manual cashiering.

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Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

APRIL 12, 2023

That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. One of the most important sources is a restaurant’s POS system, or point-of-sale system. How can the pieces of data amassed by POS technology be used to grow an eatery’s profitability?

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Point of Sale Inventory POS Customer Service 491

Modern Restaurant Management

AUGUST 25, 2020

With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. Additionally, restaurants will experience a significant shift in technology and customer service. In a post COVID-19 world, restaurant design must evolve and adapt to the new normal.

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Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JANUARY 13, 2022

The old maxim to “under promise and over deliver” is relevant to the hospitality industry. Make Better Use of Technology. A lot of useful technology is already being used to boost restaurant efficiency. Technological solutions can speed up service, reduce mistakes, and help you keep track of what is happening.

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Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

AUGUST 19, 2020

For Rustic Table, a restaurant operating within the hospitality focused district of Times Square in New York City, the impact of Covid-19 seems insurmountable. For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. An intuitive content management system (CMS) empowers you to feature the right items and promotions at the right time of day to boost sales. At leading restaurant chains, drive-thrus can account for 70 percent of sales or more , so every second counts.

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Secures $60M Funding.

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Serving White Paper Food Recycling 517

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences.

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2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. For part two, click here.

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2023 Loyalty Program Fast Casual Customer Experience 419