7 Shifts

AUGUST 2, 2022

Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack , one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , which invests in hospitality-driven companies across a variety of industries. And it all comes down to servant leadership.

Leadership 370

Leadership Webinar Hiring Training 370

Ken Burgin

FEBRUARY 13, 2022

More young people are being given management responsibilities early in their career, and running a hospitality business is becoming more complex. Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. Subscribe to Hospo Reset Podcast on Apple Podcasts.

Leadership 60

Leadership Hospitality Front of House Coaching 60

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

Culinary Cues

NOVEMBER 20, 2023

An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. Of course, I can’t help myself after so many years in the hospitality business, so as I walked and observed, my mind was running wild with thoughts on potential solutions. These businesses can’t give up! There must be a solution!

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Why would someone leave their hospitality position?

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

APRIL 21, 2023

Maybe you realized hospitality is your passion. In that leadership position, he created classes for managers on skills like leadership and cost control. But his father pushed him to get a college degree in case hospitality didn't work out. I have always been very passionate about food and hospitality. Be curious.

Leadership 195

Leadership Training Front of House Customer Experience 195

Modern Restaurant Management

FEBRUARY 23, 2021

I’ve thought a lot about the lessons he taught me during the challenges of the past year, as well as countless other times when world events have shaken the hospitality industry to its core. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture.

Leadership 180

Leadership 2002 Airlines 2001 180

Culinary Cues

JULY 16, 2022

Dick Cattani was a monumental figure in the business of food hospitality. Midway through my career I returned to my alma mater as an instructor and eventually dean of their hospitality and culinary programs. From my experience, and apparently those who worked at RA, this is the most essential trait of great leadership.

Front of House 366

Front of House Back of House Education Leadership 366

Modern Restaurant Management

NOVEMBER 20, 2023

Training programs are an essential tool for developing these future restaurant leaders, and in an industry where surprise and delights are key components of a memorable experience, a one-size-fits-all approach to learning isn’t going to cut it. Start from the Top Down Successful leadership starts from the top down.

Leadership 215

Leadership Training Hospitality Education 215

Crunchtime

NOVEMBER 11, 2022

As critical functions in multi-unit restaurants, training and operations are inherently intertwined. Because operations leaders are focused on creating scalable processes, and helping teams better execute the work they do every day, training is a critical factor for success.

Training 100

Training Operations Employee Relations Technology 100

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. In food service and hospitality, paying attention to BOH hygiene protocols will increase the risk of illnesses among customers and employees. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 114

Training Café Kitchen Safety Back of House 114

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 397

Management Management Kitchen Safety Front of House 397

Food Business

JANUARY 28, 2019

In particular we’re going to focus on Servant Leadership. Consider servant leadership as one of your traits as an owner to invite guests and better staff to work with you. Before we start on that, here’s reminder on servant leadership. This is now a model for their version of Servant Leadership. begin where you are.

Leadership 100

Leadership Customer Service Book Customer Experience 100

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. Discard the age-old adage, "Treat people as you want to be treated."

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Margin Edge

JULY 26, 2023

Online financial training can provide valuable support in this area. By investing in financial training for your leadership team, you can ensure everyone is on the same page and equipped with the knowledge and skills to make informed financial decisions. Online financial training caters to a variety of needs.

Training 52

Training Cash Management Leadership 2015 52

Modern Restaurant Management

FEBRUARY 24, 2023

Huse Culinary’s VP of Culture and Learning Leanna Chroman came to the realization that in order to keep pace with new restaurant training processes she needed to go on a bit of a journey. Elmo Steak House, Harry & Izzy’s, HC Tavern + Kitchen and 1933 Lounge, Chroman was in placed in charge of training. Do what you love!

Education 178

Education Back of House Training Leadership 178

7 Shifts

JULY 24, 2020

Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? Award-winning restaurateur Danny Meyer (Union Square Cafe, Gramercy Tavern, Shake Shack) cooks up hospitality magic in his best-selling book, Setting the Table.

Book 370

Book Management Management Restaurant Law 370

7 Shifts

JUNE 1, 2022

Attended by more than 10,000 bar and hospitality professionals in 2022, this event is ideal for bar owners , as well as proprietors of restaurants with a bar that want to improve their liquor program. The Restaurants Canada (RC) Show is Canada's leading destination for connecting with, learning from, and becoming hospitality experts.

2022 195

2022 Fast Casual Website Management Workshop 195

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. It was a two-day training for managers.” The restaurant industry has. Table of Contents. The 7shifts solution.

Front of House 369

Front of House Back of House Communication Employee Relations 369

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. The hospitality industry had a reckoning when a group of women exposed abuse from prominent chefs.

Leadership 195

Leadership FOH BOH Website Management 195

Culinary Cues

APRIL 15, 2023

This misconception about restaurants and profit reaches beyond the guest, the media, and town or city leadership. Cities and towns do not offer to discount taxes for a week to create a great vibe in a community or attract new residents, and your local hospital is not inclined to run a sale on operations, physicals, and bloodwork.

Seasonal Menu 447

Seasonal Menu Café Point of Sale Social Media 447

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

Food 187

Food 2002 Food Safety Kitchen Safety 187

Culinary Cues

MARCH 18, 2020

How will others remember you and the government’s leadership as a whole? I have, for five decades, been a part of the hospitality industry, particularly the restaurant business. PLAN BETTER – TRAIN HARDER. The ball is in your court. History will tell a story, but the story can be changed right now. How could this happen?

Guest Recovery 456

Guest Recovery Transportation Leadership Small Business 456

Foodable

MAY 21, 2021

This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality. Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. Managers not having balance between hands-on and delegation support.

Leadership 52

Leadership Communication Entertainment Hospitality 52

Ken Burgin

FEBRUARY 27, 2022

How can hospitality operators of any size learn from the Disney approach to customer service, and create some of that magic in their own venue? In this podcast, I’m talking with Michelle Pascoe, a Customer & Team Retention Specialist in the hospitality industry. What will surprise them? first appeared on Ken Burgin.

Hospitality 60

Hospitality Customer Service Customer Experience Leadership 60

7 Shifts

APRIL 3, 2023

The hospitality industry shows a deep resistance to investing in workplace mental health. Not 9 to 5 conducted a survey in 2021 throughout North America involving over 630 hospitality and culinary professionals. When community care and leadership accountability exist, systemic change is possible.

Food Safety 195

Food Safety Education Communication Hospitality 195

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. Empowering Employees with the Right Tools and Training. And according to Technomic, Inc., Restaurant people are “people-people.”

Front of House 230

Front of House Loyalty Program Back of House Training 230

Culinary Cues

JANUARY 11, 2020

Sometimes the fault lies with a lack of desire to communicate, oftentimes the problem is the incorrect use of communication, but the majority of time the challenge is that leadership has no idea how to effectively communicate a message in a succinct, timely manner. How will you measure success? “We That was what started the wheels turning.

Communication 310

Communication Leadership Employee Relations Entertainment 310

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Foodable

MAY 28, 2021

This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality. Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. Understanding why people post reviews. Not playing detective to determine the legitimacy of the review.

Leadership 59

Leadership Entertainment Communication Education 59

Ken Burgin

MARCH 27, 2022

It’s a big ask, especially when they may not have had training beyond hands-on experience with another chef. Topics they discussed: How to train people in ‘financial literacy’ and a better understanding of numbers – what does that mean each day for most restaurants or cafes?

Design 113

Design Menu Management Management 113

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). SevenRooms : A guest experience and retention platform built for the broader hospitality industry. Meet with leadership or management to get their take.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. And we partnered with OneDine to do our on-demand hospitality.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370