Government Loyalty Program Mobile Ordering 
Modern Restaurant Management
AUGUST 31, 2023
Loyalty expert Hope Neiman, CMO at Tillster, says these are the four things she sees that restaurants often get wrong when building loyalty programs + brand champions: Lack of clarity and consistency. How did the pandemic affect loyalty programs? What do guests want from loyalty efforts now?
Modern Restaurant Management
JUNE 27, 2025
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Accuracy of food order and quality of mobile app lead the way at 85, both down 1 percent year over year.
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Modern Restaurant Management
MARCH 24, 2025
"If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The
Modern Restaurant Management
MAY 27, 2025
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
Modern Restaurant Management
AUGUST 26, 2021
However, based on the spread of the delta variant, shifting mask guidance from the CDC, differing local government regulations (such as Los Angeles County’s current indoor mask requirement regardless of vaccination status) and low vaccination rates in various states , restaurant operations are still far from normal.
Modern Restaurant Management
MARCH 11, 2025
Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.
ChowNow
SEPTEMBER 23, 2020
Over 100,000 restaurants have closed permanently or long-term during the pandemic, and the prospects of desperately needed government relief aren’t looking good. Now more than ever, restaurants need to build up a loyalty program if they don’t already have it. Those chains have had contactless ordering and kiosks in place.
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