Modern Restaurant Management

APRIL 23, 2025

As laws become stricter, technology evolves and social media increases public awareness and accountability, restaurant owners must adopt proactive measures to ensure responsible alcohol service. Understanding Liquor Liability Risks Alcohol service introduces a unique set of risks that can have serious consequences for restaurants.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

FEBRUARY 21, 2025

Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve.

Food Safety 524

Food Safety Management Management Kitchen Safety 524

Modern Restaurant Management

MAY 19, 2025

Front-of-house teams juggled high guest expectations with paper logs, manual reports, and legacy systems that weren’t built to keep up with the pace of service. Technology moved from being a support system to a core pillar of daily operations. POS terminals were clunky, fixed to the counter, and limited to basic transactions.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

Customer Experience 301

Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

MARCH 20, 2025

To tackle these issues, it’s crucial to invest in technology solutions that streamline your operations. Today’s breed of advanced technology solutions offer a comprehensive platform to manage these elements efficiently. If your service is inconsistent, it can damage your reputation and hinder growth.

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Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

NOVEMBER 20, 2024

Recent outbreaks have highlighted vulnerabilities in food safety systems. How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? A brand’s reputation can be irreversibly damaged when the safety of their food is called into question.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

DECEMBER 26, 2024

By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025.

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2025 Management Management Insurance 418

Modern Restaurant Management

NOVEMBER 25, 2024

Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions.

Pricing 446

Pricing Food Fast Casual Airlines 446

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

JANUARY 30, 2025

Marketing agency Thought For Food & Son has been doing a lot more than just think about food for 20 years. Casucci, Founder & CEO at Thought For Food & Son. ” To discuss the firm's growth, the evolution of food marketing and its future, Modern Restaurant Management (MRM) magazine reached out to Alan A. .”

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JANUARY 24, 2025

.” The two large kitchens serving Chatham University’s Eden Hall campus: The Lodge and The Esther Barazzone Center kitchens use electric induction cooking improve the precision and quality of the food they serve. It’s faster – meaning I can cook nearly twice as much food as gas. of food for gas vs 70.9#

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

APRIL 14, 2025

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. Technology that once felt futuristic is quickly becoming standard.

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Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

APRIL 8, 2025

"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

MARCH 21, 2025

Independent restaurants have always been cornerstones of community, providing anything from comfort foods to places to unwind, but despite their vital role in society, adapting to the challenges continues to be a struggle. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. Customers crave simplified steps at the beginning and end of their food service experiences, and it’s not hard to understand why.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

FEBRUARY 25, 2025

Users rely on TikTok to learn about a restaurant’s ambiance, food presentation, and overall experience, even if the platform lacks detailed business information. For example, OpenAI recently debuted an AI agent called Operator and announced restaurant and food specific launch partners including OpenTable, DoorDash, and Instacart.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. Value is about more than price—it’s about the quality of the food, the atmosphere, and the service.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. Rising minimum wage and higher food/operational costs are an unsustainable recipe.

Loyalty Program 305

Loyalty Program Coaching Mobile Ordering Customer Experience 305

Modern Restaurant Management

MAY 28, 2025

With more than a decade of hands-on experience using AI to monitor emerging fraud trends, attacker MOs and advanced technologies, Abrahams brings a unique perspective to addressing merchants' most complex challenges. Customers expect orders and food service to be completed within a reasonable timeframe (think 30-90 minutes).

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

Modern Restaurant Management

NOVEMBER 22, 2024

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. The introduction of seasonal hires can also provide flexibility for full-time staff.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction. Customers are increasingly expecting restaurant-quality food, even when dining at home.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Scheduling prep work during quieter hours reduces the pressure during service, for example. Effective, sustainable SOPs focus on minimizing waste and maximizing productivity.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

MAY 5, 2025

While the fastest, easiest option might seem to be letting a number of employees go or drastically changing service hours, such extreme measures can actually backfire. Here are three ways to reduce your costs without experiencing backlash or sacrificing service quality.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Fast-casual concepts like Sammy’s Sliders, which offer high-quality, craveable food with speed and flexibility, are perfectly positioned for this shift.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

MARCH 11, 2025

– Ilson Goncalves, Chef/Owner, Samba Montclair Two ways the pandemic changed the restaurant industry are around employees and technology. Technology continues to transform restaurant operations. Technology has become a solution in staffing as well. That's never going to change. They seek brands they believe in.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

MAY 29, 2025

The technology has caught up to the industry’s needs, consumers know what to expect and how best to use it, and QR codes are again a ubiquitous presence around restaurants, bars and hospitality settings.

Menu 371

Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Culinary Cues

APRIL 7, 2025

These cooks and chefs will not only accept technology in the kitchen, but they will also actively look for ways to make it their critical component. [] KNOW THAT DIVERSITY HAPPENS NATURALLY IN KITCHENS: Diversity in the kitchen need not be mandated or a concern.

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Kitchen Safety Food Supply 2030 Healthcare 302

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. Catering to solo diners is more just than seating them as restaurants would any other customer.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

JUNE 5, 2025

Food waste is one of the restaurant industry’s most persistent and costly challenges. million tons of food every year. That food waste equates to billions of dollars literally thrown away. Technology plays a critical role in helping restaurants minimize waste and improve efficiency.

Waste 294

Waste Operations Food Sustainability 294