ChowNow

FEBRUARY 12, 2025

Everything from food to labor is getting more expensive, which means restaurant margins are tighter than ever. The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Even if your food is incredible, youre not operating in a vacuum.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Red Robin climbs 3 percent to 78 thanks in large part to its focus on menu and food.

Loyalty Program 371

Loyalty Program Customer Experience Customer Service 2025 371

The Rail

APRIL 6, 2025

Establishing a client database system helps you monitor vital data such as birthdays, anniversaries, food allergies, and preferred meals, therefore enabling customized service experiences. Creating a user-friendly, mobile-optimized reservation system helps to lower friction points that could otherwise deter return business.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. restaurants and retailers are facing a challenging 2025, according to a recent presentation by Fitch Ratings at the 2025 ICR Conference. .”

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 30, 2025

In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. Perkins American Food Co. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

The Restaurant Group

MAY 31, 2025

High-quality food photos and engaging descriptions build excitement, enhancing customer anticipation and boosting attendance. Boost Online Orders Emails streamline the online ordering process with direct links and exclusive online promotions. Thank-You Notes After Orders Send personalized thank-you emails after visits or orders.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

SpotOn

NOVEMBER 21, 2024

Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Lavu

JULY 18, 2025

Whether you’re connecting loyalty programs, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Furthermore, open API presents the ability for software vendors to specialize and really create the best products.

POS 78

POS Loyalty Program Online Ordering Cash Management 78

The Restaurant Group

JANUARY 16, 2025

This decision can hinge on how easy it is to find information on your website or make a reservation. Stage 4: Experience This is the moment of truthwhen customers are at your restaurant or ordering online. Every interaction matters, from the greeting at the door to the way their meal is presented.

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

Restaurant Engine

MARCH 12, 2025

They can handle menu questions, help customers place an order or make a reservation, and they can even make personalized menu suggestions. For example, AI can track your customers’ ordering habits and offer rewards based on their preferences. If not, it can revolutionize your customer interaction.

2025 52

2025 Marketing Loyalty Program Email Marketing 52

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Squirrel Systems

FEBRUARY 13, 2025

Menus will be designed to minimize food waste, with ingredients used efficiently across dishes. Health-conscious travelers are looking for food that supports their wellness goals, so offering a variety of nutritious and balanced meals is essential.

Hotels 94

Hotels 2025 Travel Dietary Restrictions 94

Web Diner

FEBRUARY 21, 2025

Ever wonder why that craft cocktail at your local bar seems irresistible, or why you always end up ordering that premium coffee drink when you meant to get regular brew? Orders jumped 42%, and guests happily paid $5 more. It’s not just your cravings calling the shotsit’s menu psychology at work. ” The result?

Menu 36

Menu Back of House Seasonal Menu Design 36

Perfect Daily Grind

JULY 18, 2025

But as Uganda reportedly overtakes Ethiopia as Africa’s top exporter, it could present an opportunity for the country to capture a larger market share in China. Imports from Ethiopia have notably increased, as the two countries have invested heavily in enhancing trade operational efficiency. This figure represents a 49.5%

Café 93

Café 2025 Events 2024 93

Paper Chase Accountancy

MAY 21, 2025

Restaurant Industry Overview: Q1 2025 presented a mixed picture for U.S. Strategic investments in supply chain, digital ordering, and menu development will remain top priorities. based food delivery service Deliveroo, enhancing its international presence. restaurant operators. SevenRooms – Deal Value: $1.2

2025 52

2025 Guest Recovery Franchise Franchising 52

Restaurant Engine

MAY 28, 2025

Whether you’re adding locally inspired entrees, the newest trending flavors, plant-based dishes, or revamping your entire lineup, a new menu shows diners you and your chef are creative, and you want to showcase your growing palette of food. Make it feel exclusive with printed invitations and a chef’s presentation.

Menu 52

Menu Marketing Email Marketing Social Media 52

Modern Restaurant Management

DECEMBER 17, 2024

While features like ordering and paying via QR codes have become the norm, Back-of-House systems have lagged in sophistication. As economic pressures and fluctuating food costs persist, these technologies will be critical for maintaining profitability and ensuring long-term sustainability. The other element would be plant-based foods.

2025 419

2025 Back of House Front of House Customer Experience 419

EATER

JUNE 2, 2025

Ignore the fact that you can order a drink with your ice cream at plenty of spots in New York. Its asking baristas to handwrite names on orders and is encouraging people to bring their own reusable mugs, policies Starbucks believes will make stores more welcoming for customers. Many of them tend to sell food and drink.

Bar 275

Bar Definition Consumer Goods Customer Experience 275

EATER

NOVEMBER 12, 2024

Social reckonings and politics and pandemics and recessions and all kinds of horrific real-world stuff have intersected with restaurants in a way that had to happen, but which has turned the act of eating food into pretty serious business. And that’s a good thing; food is serious business. Making your own pasta?

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. One strategy for reducing costs has been the increased use of technology.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

NOVEMBER 15, 2021

The COVID-19 pandemic has forced restaurants to innovate, creating new revenue-generating workflows, including enhancing their to-go offerings and integrating with to-go order applications. Optimize Food Safety Protocols. Food waste is endemic at many restaurants and across the food supply chain, collectively totaling more than 1.6

Training 489

Training Front of House Food Safety Back of House 489

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. New idea, online menu, real food. Welcome to the age of virtual restaurants. Cheese pies.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. Food quality Food quality plays a big role in your customer’s experience. Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. Presentation also matters.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

MAY 19, 2020

They provide much more than food, they provide nourishment and create communities. Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. Do people need to make reservations in advance? Add a simple banner to your site that explains this.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Automation is becoming increasingly viable, with robots capable of performing repetitive tasks, such as food preparation and delivery.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

DECEMBER 30, 2020

After all, you knew that if you continued to offer hospitality-first service and quality food, you could count on seeing your customers within your four walls. When do reservations spike? Which part of town dominates online orders? 2021 will be the time to hone in on what you know works and focus on doing fewer things well.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

SEPTEMBER 16, 2020

The marketing message has not changed drastically from food-based to safety procedures. Safety is the new variable that got added up along with the usual suspects pertaining to food. Pizza chains still getting orders via phone 70 percent of the time. Has the marketing message changed from food-based to safety procedures?

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. This efficiency level reduces waste, saves time, and ensures a high standard of food quality. Personalized engagement is another area where advanced networks shine.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Culinary Cues

AUGUST 31, 2024

Now, that’s a tall order, but unless a mission can do this than the process of developing it is an exercise in futility. “A TED Talks did it very well with their mission: “Spread Ideas,” and Chipotle with: “Food with Integrity. When it is ever-present, the mission will become an essential part of your business culture.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

MARCH 20, 2024

Whether founders need funding for geographical expansion, marketing or operational enhancements, presenting a compelling case to potential investors is required. For example, AUV is a function of traffic (number of transactions) and average order value (“AOV”); what do the trends suggest about each of those components?

2024 450

2024 Cash Management Food Sustainability 450

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. Create an outdoor service station and contactless menus, ordering and payments available. This information should be communicated when the guest makes their reservation.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367