Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens
Modern Restaurant Management
DECEMBER 30, 2024
Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.
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