Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. This leads to higher quality candidates, less turnover, and better performance.

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Modern Restaurant Management

OCTOBER 10, 2024

In this Q&A, Travis Larrier, Solutions and Strategy Director at InStride, provides insights on how investing in employee education can give a boost to talent acquisition and retention strategies. Learning and development programs have long been a staple in the workplace. What can operators do to address this problem?

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

DECEMBER 27, 2023

Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

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Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. ” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Addressing Retention.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

DECEMBER 18, 2024

We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality. In 2025, we foresee significant developments in on and off premise restaurant payments. As of 2024, over half of U.S.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). This data covers U.S.

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Culinary Cues

MAY 18, 2020

As we continue to fight this pandemic that we still know so little about, and try to gradually open up the economy with a keen eye on public safety – it will be restaurants and other hospitality businesses that suffer the longest. Make sure that you seek out opportunities that involve food.

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White Paper Certification Food Safety Food Supply 520

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. with little guidance on anticipated timelines or re-opening strategies. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

APRIL 9, 2025

Fast-casual concepts like Sammy’s Sliders, which offer high-quality, craveable food with speed and flexibility, are perfectly positioned for this shift. At Sammy’s Sliders, we see AI as an opportunity to enhance – not replace – human hospitality. What are your strategies for attracting and retaining talent?

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Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. And because restaurant owners can’t see into the future to predict exactly what will happen, the best course of action is to develop a crisis management plan. What Risks Does The Hospitality Sector Face?

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Modern Restaurant Management

JULY 23, 2024

In addition to more wide-ranging compliance requirements like general health & safety guidelines and local labor laws, there are food and beverage-specific safety regulations , requirements for specialty licenses (such as those to serve alcohol), and unique stipulations on labor compliance, many related to the employment of minors.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

APRIL 2, 2020

They include PepsiCo, Uber Eats, Constellation Brands, Moët Hennessy USA, Robin Hood Foundation, Ecolab, Cargill, Boston Beer Company, Shift4 Payments, P&G Professional, Ventura Foods, United HealthCare, The Elliot Group, Davis Wright Tremaine LLP, and the Light Foundation.

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Employee Relations Healthcare Online Ordering Customer Service 517

Modern Restaurant Management

JULY 19, 2024

In addition to the introduction of Gemini this year, they’ve also developed a range of AI features that will be integrated into standard Google searches. Sixty-two percent of consumers find new restaurants through Google, making it the most popular method of discovering new food.

Customer Experience 492

Customer Experience SEO Customer Service Take-out 492

Culinary Cues

AUGUST 31, 2024

Like so many strategic plans – this sounds good, but too often once developed, the statement only succeeds in collecting dust on a shelf. Now, that’s a tall order, but unless a mission can do this than the process of developing it is an exercise in futility. “A It will help employees understand the value of what they do.”

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Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Management should ensure their processes are the most hospitable they can be by regularly completing their facility’s own online ordering and delivery process. The Human Touch.

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Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MARCH 16, 2020

." Steven Hall, president of Hall PR and co-founder of the campaign, added, "This is a tremendous opportunity for the community to show their love and support for the hospitality industry and to ensure the future of their favorite restaurants, not to mention the many people who may be forced out of work. and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

JANUARY 2, 2024

Looking ahead, we predict a day when cultivated meat will find its place as a default choice -on menus, because it delivers on taste, nutrition, and food safety, in addition to environmental sustainability and animal welfare. Beyond the realm of food, a similar shift has occurred with electric cars.

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

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Dine-in Customer Service Customer Experience Hiring 474

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Also launching today, is a special edition of the company’s Food Fanatics magazine. To view all of the available resources or connect with a US Foods expert, visit the company’s website here.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

AUGUST 15, 2024

Luckily, there are a number of strategies owners can take to minimize the amount payroll gobbles up. Smart fryers and ovens can automate food preparation and cooking, eliminating the need for numerous workers in the kitchen while still ensuring consistent quality and faster service.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

AUGUST 19, 2020

EST. Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. US Foods Ghost Kitchens. US Foods Holding Corp. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JUNE 17, 2021

With more than a dozen restaurants set to open in the first half of 2021, Freddy’s currently boasts a development pipeline on track to open more than 45 restaurants in 2021. “The food at Taco John’s was definitely a differentiator as I was doing my research in the industry. ” CPK in Hong Kong.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

SEPTEMBER 26, 2024

After the prophetic mission statement drafted on that napkin, Guidara introduced his now-infamous philosophy, “Unreasonable Hospitality.” That meant creating a service culture that shifted from getting every detail right to offering bespoke, over-the-top hospitality to guests. Service is black and white; hospitality is colour.

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Fine Dining Customer Experience Customer Service Hospitality 409

Modern Restaurant Management

JULY 5, 2022

COVID shut down the hospitality industry from March of 2020 to mid-2021. We must develop some strategies to deal with today’s reality of lack of staff. We must develop some strategies to deal with today’s reality of lack of staff. It has been an incredible couple of years.

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Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

SEPTEMBER 14, 2022

AI-based robots cook your food and deliver meals on time without missing a beat. Although such a development is possible a decade ahead of us, we continue to see the rise of AI in restaurants for some level of cooking. AI is a program developed by humans to respond to a set of instructions under specific environments.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

SEPTEMBER 23, 2020

These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're Tastewise, an AI-powered food intelligence solution, launched in the UK. ” “Tastewise has been incredibly valuable in helping us to uncover white spaces in the food and beverage industry.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. As many as one-third of all retail and food service workers receive less than one-week’s notice of their work schedule.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Modern Restaurant Management

JULY 29, 2021

According to one study, 42 percent of cybersecurity incidents in retail and hospitality this year have come from malware, more than any other category. Many businesses fall short in their cybersecurity strategy because they install this software but don’t update it. This applies to security software and device firmware.

Loyalty Program 618

Loyalty Program Employee Relations Point of Sale Mobile Ordering 618

Modern Restaurant Management

JUNE 13, 2023

Hospitality Specialist Filip Obradovic sat down with me to discuss the vital importance of well-designed training programs, the impact of ongoing staff engagement and exciting advancements in restaurant training tech. As Obradovic says, “Approaching training your team with the respect it deserves is a MUST.”

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Training Seasonal Menu Hiring Customer Experience 450

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Also launching today, is a special edition of the company’s Food Fanatics magazine. To view all of the available resources or connect with a US Foods expert, visit the company’s website here.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

DECEMBER 21, 2022

A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. For part two, click here.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? What strategies do you use to communicate with servers effectively to manage seating flow? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

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Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

SEPTEMBER 10, 2021

Along with the technology focus, the brand developed a new logo and restaurant design that will help communicate the brand’s mission and values in a more vibrant and energetic yet approachable way. “It’s an honor to be a part of an exciting new chapter for the Ike’s brand as VP of Development.”

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

JANUARY 8, 2024

– Jaime Bettencourt, SVP of Revenue Growth & Brand Strategy, Mood Media Over the coming years, we can expect technology to play an increasingly pivotal role in the restaurant industry. We, the good guys, must remain vigilant, fortifying our strategies with a comprehensive approach to fraud prevention.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 6, 2020

“At CPK, we take great pride in sharing our passion for California-style pizza, fresh and creative ingredients and best-in-class hospitality with our guests around the world,” said Jim Hyatt, CEO of CPK. Its aggressive five-year plan calls for signing three to five new multi-unit development agreements per year.

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Franchising Franchise Fast Casual 2019 384