Modern Restaurant Management

MARCH 25, 2024

For one, I was allowed access to information in my previous jobs tha I might have had a harder time getting access to without an economics degree and law school. They may not have time to teach you from the ground up but are encouraged to give more advanced information when they can start at an accelerated level.

Fine Dining 221

Fine Dining Seating Restaurant Law Small Business 221

Modern Restaurant Management

JUNE 25, 2025

If We Have an Opportunity for Curbside Dining, is that Space Considered our Premises? Specifically, you will want to ensure your liquor liability, general liability, and umbrella policies are in place and ready to protect you if problems arise in your outdoor dining area. It does not constitute legal or professional advice.

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

JANUARY 15, 2021

Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. Fine-dining restaurants are often famous for their chef’s signature dishes. I f your restaurant is open for dine-in services, then you can lure your loyal customers using promotional offers. Delivery and DIY.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. The more you understand your customers, the better you can fine-tune your marketing and pricing strategies. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The more you can integrate the better.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. There is plenty of evidence to suggest that customers will feel even more motivated to dine out, provided that the air quality is high. Measures and Use Cases.

Fine Dining 495

Fine Dining Kitchen Safety Customer Service Employee Relations 495

Modern Restaurant Management

AUGUST 23, 2021

When Canlis, the recognized fine dining restaurant in Seattle, was forced to close its dining room during Covid-19 lockdowns, their employees got to work. As they put it on their website, “Fine dining is not what Seattle needs right now. Tie Innovation Contributions to the Positive Impact They Have.

Innovation 493

Innovation Fine Dining Website Management Coaching 493

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Climate & Seasonality: Does the weather impact what people order or when they dine out?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Thankfully, outdoor dining is less expensive to build out.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

AUGUST 16, 2024

This same solution can be used in restaurants whether its fast food, dine-in or fine dining. By clearly delineating the fee structures for card transactions, restaurants can ensure that customers are informed and understand the costs involved for both them and the business.

Pricing 433

Pricing Cash Management Fine Dining Point of Sale 433

Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Expectations of dining guests are on the rise.

Management 403

Management Management Fine Dining Social Media 403

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. It may not look like it at first glance, but every interaction you have with your guests generates data.

Point of Sale 539

Point of Sale Customer Service Email Marketing Website Management 539

7 Shifts

OCTOBER 28, 2024

How to calculate your restaurant customer acquisition cost (CAC) As a business owner, understanding CAC is important if you want to make informed decisions about your marketing investments. Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

MAY 22, 2025

Fine dining venues benefit from understated elegance through embroidered logos on professional attire, while fast-casual concepts can leverage more dynamic graphics and color palettes to reflect their energetic atmosphere. Strategic use of color should inform uniform design decisions.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

OCTOBER 27, 2022

Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. They also show how many people are ordering online for pickup and delivery versus dine-in.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Restaurant designs of the future will be informed by low touch and high impact experiences. Embracing Different Dining Experiences.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Service with a smile is not a thing of the past.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

EATER

OCTOBER 29, 2024

Did the celebrity judges actually have the talent, technique, and sufficient awareness of the culinary traditions that inform the globally influenced dishes landing in front of them? Was a contestant’s dish treated fairly? Were teams split evenly for group challenges? Did bias find its way into the judging panel?

Social Media 286

Social Media Fine Dining Influencer Food Order 286

ChowNow

JULY 11, 2025

For more information on menu psychology, read our article, Digital Menu Psychology: How to Influence Ordering Decisions Online. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

Modern Restaurant Management

DECEMBER 22, 2022

On a more tactical level, it is information we hope trickles down to consumers and to legislators—at the local, state, and federal level—to help them understand that the challenges remain staggering for the industry, even though restaurants might seem full and there are no more closure constraints.

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

FEBRUARY 11, 2021

The company discovered that bad actors are advertising their services on Telegram forums in order to purchase food and beverage orders at a reduced price, using stolen payment information on behalf of customers. Then, using these stolen payment methods, fraudsters are able to market their services in Telegram forums.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

FEBRUARY 7, 2023

Running a successful, finely-tuned takeout operation is a complex and challenging endeavor no longer relegated to businesses basing their models primarily on delivery sales. Where possible, designating a driver waiting area can further accommodate drivers, staff and other patrons.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

SEPTEMBER 26, 2024

There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences. The narrative is consistently embedded in every aspect of the restaurant, creating a coherent dining experience that feels like a journey. And work they did.

Fine Dining 409

Fine Dining Customer Experience Customer Service 2010 409

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Your website is no longer the go-to place for information on a business.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. It is important to communicate what you are doing for safety, but don’t forget to highlight the amazing dining experience you have to offer. Anticipation. That’s where value comes in.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

NOVEMBER 5, 2021

Since March 2020, restaurant demand in certain areas has swayed between in-person dining and carry-out services. If the hypothetical six, now-closed restaurants’ information is still in your database, it will skew your demand history and result in unreliable forecasting. What does that look like?

Food Supply 590

Food Supply Supplies Customer Service Fine Dining 590

Modern Restaurant Management

OCTOBER 11, 2023

Despite concerns about the security of storing biometric information, we could soon see this as the next evolution in quick payment, becoming commonplace in the restaurant industry. From fast-food joints to fine dining are leveraging innovative payment methods to increase food services efficiency and enhance customer satisfaction.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

OCTOBER 10, 2023

Prioritizing Data Security and Privacy Safeguarding the security and confidentiality of customer information is of utmost importance when data breaches are widespread. By diligently tracking these metrics, restaurants can fine-tune their offerings, ensuring that their loyalty programs remain relevant and rewarding.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

SEPTEMBER 22, 2020

There could be some lasting savings, such as decreased congestion in drive-thru or less interior space dedicated to dining room. Without that communication, you’re just running a very large vending machine, which is fine if you intended to be a twenty-first century automat. Increase human interactions, safely.

Kitchen Safety 590

Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

MAY 21, 2020

If your customers expect you to offer a fine dining experience, they won’t be pleased to know that you’ve upturned your entire restaurant. A solid marketing plan can renew consumer confidence in your brand and inform customers about the services you are providing. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Fine-tuning every touch point a customer has with your restaurant will elevate their experience from: Yeah, I liked it to I want to go there twice a week.

2025 195

2025 Loyalty Program Operations Email Marketing 195