ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. While the challenges are real, restaurant success is absolutely within reach, especially if you know what obstacles to avoid and the best strategies to overcome them.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Modern Restaurant Management

AUGUST 15, 2024

Restaurants are feeling the bite of high labor costs, thanks to increased minimum wages, staff shortages, and high employee turnover that is outpacing other industries. Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

FEBRUARY 1, 2023

We all know that for restaurants – reputation is everything. But in a difficult hiring environment, how do you build a great reputation without jeopardizing your bottom line? It all comes down to your staff. And in 2023, that’s the problem most hiring managers in the restaurant industry are facing.

Hiring 474

Hiring 2023 Advertising Recruiting 474

ChowNow

FEBRUARY 28, 2025

For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. This setup forces staff to constantly switch between devices, increasing the risk of missing an order or making mistakes. Staff training and inconsistent efficiency.

Delivery 195

Delivery Online Ordering Customer Service POS 195

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Staffing and Labor Management Your team is the heart of your restaurant, but managing staff is one of the biggest challenges operators face.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today? ” If you know, you know.

Training 450

Training Seasonal Menu Hiring Customer Experience 450

Modern Restaurant Management

JANUARY 30, 2024

You want to build deliberately from core strengths rather than reacting to every new opportunity, which can undermine what makes your concept work. They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

ChowNow

MARCH 21, 2025

Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes? Instead of streamlining services, your delivery station creates chaosmultiple tablets cluttering the counter, staff constantly switching between screens, and a never-ending struggle to keep up with incoming orders.

Delivery 195

Delivery Operations Food Online Ordering 195

The Rail

MAY 12, 2025

By Angela Marshall, Contributor Reopening a restaurant in a new location can be both exciting and overwhelming. Whether upgrading to a bigger space, aiming for a better neighborhood, or rebranding your culinary identity, the process requires more than just packing boxes and creating a new sign. Lower rent? More foot traffic?

License 130

License Uniforms Social Media Customer Experience 130

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Staffing: Find, Hire, and Schedule. You'll want to learn everything about their coffee preferences.

License 459

License Hiring Equipment Small Business 459

Culinary Cues

MARCH 16, 2025

Every day brings new challenges to face, unexpected curve balls that throw you off balance. But you might want to stop now and again and reflect on a time, not too long ago. Do you remember what it was like? Did you already forget that feeling, the fear, the thoughts of helplessness? Do you remember this?

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

APRIL 24, 2023

You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Just like everything else in hospitality, there are guidelines that make for more successful outcomes. ” they all say no.

Catering 493

Catering Website Management Point of Sale Travel 493

Modern Restaurant Management

JANUARY 28, 2021

Due to the COVID-19 pandemic, restaurant owners scrambled to adjust to new laws, procedures and safeguards. For many, it meant shutting their doors temporarily or operating with reduced staff. There are fewer customers, more takeout, and a lot of new faces in the industry. Here are some ways to do so.

Cash Management 467

Cash Management Restaurant Law Take-out Training 467

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. In this guide, we're covering everything you need to know about owning a bar to prepare as well as you can for the big opening day. How Do I Run a Profitable Bar?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. Without enough workers, restaurants have reduced operating hours and increasingly rely on overburdened staff in the face of stronger diner demand. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Culinary Cues

AUGUST 31, 2020

Some of the previous characteristics of chefs and their role will be viewed as less important and some may even not be tolerated in the “new normal”. When those opportunities rise up – you want to be ready. You should not confuse being humble with being weak or lacking in confidence.

Leadership 471

Leadership Point of Sale Training Coaching 471

Modern Restaurant Management

SEPTEMBER 16, 2020

By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Safety is the new variable that got added up along with the usual suspects pertaining to food.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JUNE 2, 2021

But not in the way you might think. The growing popularity and adoption of online shopping has created a new mental model in which consumers have become accustomed to controlling how and when they make their purchases. The past year has created many challenges for the restaurant industry. So what exactly does this future look like?

Back of House 493

Back of House Customer Experience Front of House Customer Service 493

Modern Restaurant Management

OCTOBER 20, 2020

Ghost kitchens, you’ve got spirit, but not much soul. If your cooks are mostly fulfilling off-site orders, you can do away with niceties like a slick front of house, visual merchandising, and a location with hungry walk-ins. Cheap rent, and leases you can walk away from? For that reason, they must become more livable.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Culinary Cues

OCTOBER 3, 2024

You need to do more than just hear the noise – you must truly listen to your employees, peer managers, and the guest. Every moment of listening provides an opportunity to learn and grow. [] IT’S NOT ALL ABOUT YOU Yes, you are the chef. However, you cannot succeed alone. However, you cannot succeed alone.

Coaching 447

Coaching Restaurant Law Training Article 447

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. A drop in employee retention & difficulty in hiring. Clinton Anderson, CEO, Fourth Enterprises. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Culinary Cues

JANUARY 8, 2021

Throughout history there are countless examples of those who ignore or seem paralyzed by the need to change as their industries or specific job descriptions evolve. Bending to the market, changing in an instant, adopting other people’s ideas, and seeking out new ways of preparing and presenting food will become the new norm.

2021 474

2021 Social Media Kitchen Safety Restaurant Law 474

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. Hiring/staffing ??

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. New Concept or Replicate? Should You Choose a New Concept or Replicate an Existing One? Developing a New Concept. Table of Contents.

Management 370

Management Management Document Hiring 370

Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. Many operators are struggling to find any staff! The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. That outdated mindset needs to be erased.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

AUGUST 14, 2024

Dine-in was always the beating heart of the restaurant – so you focused on making great food, hiring and training the staff, and improving efficiencies in the kitchen. As a result, customers who order delivery – whether by preference or need – don’t get the best of your brand experience.

Delivery 449

Delivery Food Order Customer Experience Dine-in 449

Social Hospitality: Restaurants

MARCH 27, 2020

After all, you don’t want to pay for search traffic if no one is actively searching for travel destinations. Let’s focus on steps you can take to market your hotel or restaurant during the coronavirus crisis. Before you can take any steps to change what you are already doing, you must know how you got to where you are.

Hospitality 454

Hospitality Marketing Travel Hotels 454

ChowNow

FEBRUARY 28, 2025

Why Every Restaurant Needs an Online Ordering System The answer is simple: to stay competitive. Here are five reasons why your restaurant needs an online ordering system: 1. Weve mentioned this already, but its worth repeatingonline ordering is the new standard. You get fewer mistakes, and customers get faster service.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Culinary Cues

SEPTEMBER 15, 2022

There is no shortage of workbooks, courses, consultants, standardized mechanisms, or benchmarks to look to for help and there are plenty of examples of successes and failures to view if you are an outcomes follower. Find out everything you can about your guests and potential guests. Don’t try to be something that you are not.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

OCTOBER 4, 2024

That’s part of the price of doing business – especially when you own multiple restaurants. But if you learn from failures and misfortunes as we have, those experiences can spur you to even more success. And you can do the same. Plus, there isn’t the pressure of needing to turn the business around.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. That’s why you should find the best candidates out there.

2024 335

2024 Social Media Insurance Leadership 335

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. Maybe you want to share your love of tacos with the world. Despite the unfortunate closures, new restaurants are opening every day, and at rates close to what they were prior to March of 2020. Tack on obtaining permits and licenses, and you could be in for a pretty big check.

License 444

License Equipment Certification Take-out 444

Modern Restaurant Management

JULY 21, 2023

He then started working at a private members club, Café Royal and visited New York for a consultancy job and ended up staying. Modern Restaurant Management (MRM) magazine learned more from Decaria about his role, approach to hiring and culture. What are things you do each day to make sure the restaurants operate efficiently?

Hotels 418

Hotels Restaurant Law Hospitality Hiring 418

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business. Goodreads: 4.09

Book 370

Book Management Management Restaurant Law 370

The Rail

JANUARY 8, 2025

Experienced restaurant owners likely already recognize the need for both sides of restaurant safety. You can promote better protection for employees and patrons by focusing on your restaurants culture. Keeping up with everything can be challenging, especially for new hires in a fast-paced environment.

Kitchen Safety 130

Kitchen Safety Food Safety Employee Relations Recruiting 130