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" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses. . "This
Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. When restaurants receive food that has a journey from “farm-to-fork” fully documented with reliable supply chain data, that operator is better equipped to act quickly in a crisis. The time to act is now.
Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process. pipes intersecting walls) or wrong equipment placements.
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.
Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. At the same time, technology is poised to play an even bigger role in the coming year.
But this technology adoption has also introduced new cybersecurity vulnerabilities. This attack, however, is not out of the ordinary. Deepfakes will level up social engineering attacks Looking ahead into 2025, other new technologies will help cyberattackers target restaurants more effectively.
As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Take a busy corner café, for instance. Self-service technology allows restaurants to focus on what really matters–customer satisfaction. The result?
Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Consider your budget.
With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. or place an order (for takeout). What Is the Difference Between an Out of the Box Solution and Custom? menu, hours, etc.),
With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.
It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. AI Is the New Secret Sauce in Restaurant Operations First, let me take a moment to say – AI isn’t just ChatGPT or image generation. This isn’t about replacing people with machines.
You take your seat at a table embedded with a touchscreen menu. This technology already exists today. A Cautionary Tale for Those Left Behind As the millennials I spoke to struggled to imagine a world where robots take over all jobs, I couldn't help but feel a pang of empathy. The technology is already here.
We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. Here's what's working behind the scenes: Take drive-thrus, for instance. It's a small comfort, but sometimes those matter most.
.” In other words, it uses data to shape the supply chain, often in conjunction with AI and machine learning technology. For restaurants, the key to improvements in this area is the advancement of temperature-controlled shipping technology. If a fridge breaks down, for example, IoT ensures that an alert is immediately sent out.
Legitimate users might use both their work and personal emails to take advantage of this once, but fraudsters will scale that approach to a whole different level. Promotion abuse can take other forms as well. The technology used to commit fraud is exponentially more advanced than it was just 10 years ago.
Rifrullo’s rustic-modern décor, mismatched dishware, and chalkboard sign welcoming guests to “be yourself, make friends, find harmony, and relax,” are as inviting as its prices, which top out at $16 for the salmon burger. Heating and cooling, refrigeration, and cooking equipment are the biggest energy users, followed by lighting.
Communication is hard when multiple locations can get teams and office spaces out of sync. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Performance Monitoring: Managers can monitor multiple business locations with technology.
Staff Appropriately When restaurants cut employees or reduce tables, they don’t end up with fewer expenses–they end up with burned-out, disgruntled team members who aren’t operating at their best. Consider enabling your employees to take specific actions from their phones, like checking their tips, schedules and payroll.
Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Owners and operators should ensure team members are trained to safely use all equipment. We also recommend post-incident training to ensure incidents do not repeat.
One constant has always stood out: this industry never stays still. Technology moved from being a support system to a core pillar of daily operations. Today’s hospitality platforms are no longer just about taking orders or processing payments. Take digital kitchen management platforms, for example.
Like the Adams’, most business owners aren’t taught how to build or leverage business credit when they start out. Most Restaurants Are Taking on More Debt The restaurant industry has seen a substantial increase in debt levels. Even more telling, 42 percent of operators reported takingout loans in just the past six months.
Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. This is where technology and AI come in. Many restaurant technology stacks are closed.
While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home. Financial Wellness Support Offer financial wellness resources to help employees manage theirassetseffectively.
However, when going out to dine, it is all about being social, having great conversations and enjoying each other’s company. When full-service restaurants don’t have music, they are unwittingly sending a message to their guests: GET OUT. To take the brand even further, a music program will match the dayparts.
As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. The benefits will speak volumes for multi-location restaurants that take the leap and implement unified digital solutions. Change can be a good thing.
2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.
To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What are guests’ expectations for outdoor dining, particularly as it relates to technology?
Brands – parent of KFC, Taco Bell and Pizza Hut – is partnering with Nvidia to accelerate the development of AI technologies for its restaurants. That all sounds like good news for time-pressed consumers and stressed-out kitchen and counter staff. McDonald’s has plans for a significant AI overhaul while Yum!
After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.
With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. This lower satisfaction was largely driven by its carry-out performance during spring 2024, when it began targeting McDonald’s with products and messaging. At the same time, U.S.
I spoke with Diego Vidiz, a roaster and technical consultant at IMF Roasters , about the journey roasters take when switching from small-batch to large-scale roasting operations. Many spend hours learning the ins and outs of operating a roastery, while also developing production processes that form the base of the business.
The new system has simplified oil changeouts at the restaurants, while also saving the franchisee money and taking a literal load off employees’ hands. This helps the business manage its bottom line – especially given the higher cost of cooking oil in recent years – and the quality of the food coming out of its kitchens.
A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. It factors in all your operating expenses, like labor, rent, insurance, equipment repairs, marketing, and more. Thats what you actually take home. Without it, one bad month can wipe out three good ones.
While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. Technology continues to transform restaurant operations.
This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. The use cases for AI-generated fraud are growing by the day.
The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. Chefs are experimenting with unique flavors and there are some wonderful technologies to look into. Thankfully, one of the newest restaurant technologies available was designed specifically to tackle this problem.
These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Understanding How AI Works in Restaurants Lets get one thing out of the way: AI for restaurants doesnt mean robots taking over your kitchen or replacing your staff with machines.
With tight budgets and slim margins, many owners try to cut costs by managing tasks like payroll, tip outs, and compliance themselves—often using manual methods or a patchwork of tools. Simplification is the answer, and technology can provide it. Look for technology instead that has built what you want (e.g.,
This way, when the POS vendor pushes out a software update to their restaurant network, they’re also unknowingly pushing out malware. Once they’ve gained access, hackers inject malicious code into the POS software. Unfortunately, when restaurants are ill-prepared to deal with cyber incidents, there’s much at stake.
If technology can make everything quicker and simpler, why do businesses need to worry about adding a human touch to their digital experiences? Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. In some cases, technology can be the answer.
With margins and cash flow stretched thin, a machine that just roasts coffee is no longer enough; today’s roasters are increasingly demanding more from their equipment. Coffee roasting equipment, in particular, is a significant investment, and with costs rising, the decision to purchase a new machine is more crucial than ever. “
AI tools that automate clock-ins and clock-outs, remind employees of their meal breaks, and accurately track overtime will keep managers from making timekeeping errors that could result in labor violations – or worse, accidental wage theft. Timekeeping is crucial in remaining compliant.
In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've When issues are identified, we take additional steps to trace and identify other reservations connected to these known problematic users. Is there as much resistance to newer ways of doing things now?
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