Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Chick-fil-A and Starbucks show broad appeal across regional markets.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

JANUARY 13, 2025

In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. Leverage company websites and social media platforms to disseminate information. With food recalls at a five year high , there’s (understandably!) Avoid jargon and clichés.

Management 419

Management Management Social Media Food 419

ChowNow

FEBRUARY 13, 2025

An inventory management system with automated restocking alerts keeps your stock levels in check. If customer retention is a priority consider a digital loyalty program or automated marketing tools. Most restaurants have either first-party ordering (your own website or app) or third-party platforms (like DoorDash or Uber Eats).

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. The concept was tested in 23 markets exclusively through DoorDash. Ghost Kitchen to emerge as the New Normal in the Post-Pandemic Era?

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

AUGUST 11, 2020

Set up your livestream with the equipment and virtual event platform of your choice. Your restaurant already has a crew of experts: chefs, bartenders, event managers, and more. If you already have the right audio and video equipment for broadcasting livestream events, you’re ready to go. Classes and Tastings.

Events 531

Events Entertainment Food Supply Equipment 531

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. Thanks to user-friendly software and integrations, many AI tools are now built specifically for independent restaurants and multi-location operators, allowing restaurant managers to implement these tools without needing an IT department.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

ChowNow

APRIL 4, 2025

This means customers place orders through your own website or appnot a third-party platform. Third-party ordering platforms, such as Uber Eats and DoorDash, manage the entire ordering process on your behalf. With first-party, customers place orders directly through your restaurants own website or branded mobile app.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

7 Shifts

JULY 16, 2021

In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Research the Market. Sourcing Equipment. Market and Promote the Opening. Below is a list of the potential coffee shop concepts to think about when conducting your market research.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MAY 20, 2020

The guide provides recommendations for managing employee health, employee hygiene, and various operational issues including new standards for cleaning and sanitation of equipment and managing ongoing food pick-up and delivery.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. By raising operating capacity, you can maintain efficiency while satisfying rising market needs. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Have a Marketing Plan for Reopening. Pick the Right Marketing Channels.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Across European markets, Visa is investing to increase the number of digital payment acceptance devices within shops by more than 50 percent. In the U.S.,

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Ghost Kitchens.

2022 547

2022 Online Ordering Customer Service Website Management 547

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. This means an email marketing message turns into a deeper conversation with each customer.

Point of Sale 539

Point of Sale Customer Service Email Marketing Website Management 539

Modern Restaurant Management

MARCH 20, 2020

We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

7 Shifts

MAY 11, 2020

Run through our guide to reopening your restaurant to plan your labor, inventory, marketing, and more so you can reopen with a bang. Social distancing and protective equipment ?? Employees must report any symptoms and recent travel to their managers before a shift. Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

MARCH 26, 2021

Whether customers order via text to order, online, or through an app—these orders will automatically connect to your restaurant management system. Use detail reporting to market to the right customers at the right time based on their preferences. Fast-Track Your Online Time-to-Market.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. Lawton has 25 years of experiential operations and marketing experience spanning branded consumer products.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

7 Shifts

FEBRUARY 12, 2021

You have the advantage of a built-out kitchen with equipment, bars and dining rooms, technology, parking lots, and more. See What Your Local Market Looks Like. See What Your Local Market Looks Like Once you’re ready to buy, the first real step is to decide where and start looking for properties. Table of Contents.

License 444

License Equipment Certification Take-out 444

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. This rise in digital interactions has made it critical for restaurants to have well-designed websites. How to build your restaurant’s website.

Design 397

Design Online Ordering Website Management Social Media 397

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Equipment : What equipment will you need? Your team : Who do you need to make this work?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

JANUARY 22, 2024

How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? How do you manage your restaurant in a modern and efficient way? You can craft a B2C marketing strategy that is interesting, relevant, and successful by following this checklist.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

APRIL 17, 2023

Here are the latest tech solutions that will allow to increase transparency and productivity of the highly developed and rapidly changing F&B market. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

JUNE 19, 2020

Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements. In 2020, too many restaurant websites are still little more than digital brochures. That same data can be used to guide marketing.

Website Management 502

Website Management Loyalty Program Front of House Point of Sale 502

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. ” On the other hand, where they see ideas firing everywhere, they understand innovation isn’t just a passing management focus—it’s a critical and expected part of the culture. Ensure Managers Encourage Innovation.

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

FEBRUARY 14, 2020

This preference for environmentally conscious brands makes it critical for restaurants to find ways to integrate sustainability into operations and develop a plan to promote these sustainability initiatives through various channels including digital, marketing materials, and streamlined internal communications and messaging.

Recycling 567

Recycling Sustainability Loyalty Program Social Media 567

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

OCTOBER 28, 2024

It just goes to show how important drink pricing and cost management are to maximizing profits. Bars that effectively manage their inventory and reduce waste tend to maintain higher margins. For example, energy-efficient lighting and equipment can lower your monthly bills, so you can consider upgrading to more energy-efficient options.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Goliath Consulting

MAY 19, 2020

It will also provide a marketing platform where you can meet new people and gain new leads. It can be stressful to manage a growing catering business without relying on technology. there will be logistical challenges in trying to keep track of every detail without a business management software. INVEST IN TECH.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 7, 2022

As technology has evolved, however, the number of potential channels has increased, giving rise to first multichannel and then omnichannel marketing. In a very real way, the big chains have already proven the product market fit for the value of a Unified Commerce.

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

7 Shifts

MARCH 10, 2021

Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in. Other efficiency benefits include POS software that tracks staff time and inventory, saving time in daily operations preparing payroll, bookkeeping, and inventory management.

Management 370

Management Management Small Business Email Marketing 370