Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. This committee can ensure that legal compliance and insurance requirements are built into everyday operations.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

MAY 1, 2024

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency.

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers. Timekeeping is crucial in remaining compliant.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

MAY 28, 2025

To help you understand this emerging threat and learn how operators can protect their bottom line, Modern Restaurant Management (MRM) magazine consulted Doriel Abrahams, Principal Technologist at Forter, a leader in e-commerce trust and fraud prevention. How should operators better inform themselves about AI concerns for their business?

Employee Relations 251

Employee Relations Beverage Customer Service Food Order 251

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. These self-aware employees tend to have more robust soft skills and will hit the ground running in a dynamic restaurant environment.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

OCTOBER 6, 2023

By taking a proactive approach to risk identification and mitigation, restaurants can help prevent downtime, improve operational efficiency, and make data-driven decisions to optimize resource allocation and enhance overall productivity. Restaurants should leverage IoT to optimize their operations and elevate safety, quality, and efficiency.

Food Safety 504

Food Safety Operations Management Management 504

The Rail

JANUARY 3, 2025

Regular staff training ensures your employees are equipped to handle a fast-paced restaurant environment and the challenges that come with it, deliver exceptional service, and adapt to evolving industry trends to stay competitive. Key Training Areas The first question that probably pops into your mind is, What should I train my employees on?

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JANUARY 11, 2022

But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need.

Operations 474

Operations Supplies Uniforms Employee Relations 474

Modern Restaurant Management

DECEMBER 16, 2024

As labor costs rise and compliance becomes trickier to navigate, keeping high-performing employees on staff will prove a vital cost-saving measure. ” Regardless of the time of year, restaurant leaders can turn their best seasonal hires into permanent team members with the right employee experience strategy.

Hiring 251

Hiring Employee Relations Coaching 2025 251

EATER

APRIL 30, 2025

In September 2020, amid COVID-related dine-in restrictions, Huang started using its kitchen for a delivery-only pop-up, selling a cross between Nashville hot chicken and Sichuan fried chicken. On profitability The delivery pop-up operation was the most profitable version of Pecking House.

Serving 282

Serving 2025 Fine Dining Employee Relations 282

Modern Restaurant Management

MAY 23, 2025

POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Upon activation, the malware automatically locks POS systems, bringing operations to a halt for dozens or even hundreds of restaurants.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. The return of a more regular dining experience signals an encouraging step forward for owners and employees alike, however, caution is necessary.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchising 520

Franchising Franchise Employee Relations Restaurant Law 520

Culinary Cues

APRIL 22, 2025

It may be the skill or reputation of the chef that gives public relations power to a restaurant, but it is the cohesive nature of a team where each person contributes in their own way to the uniqueness of the operation and thus, creating its brand and how dining experiences come to life.

Employee Relations 355

Employee Relations Reference Influencer Education 355

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? In addition to deploying technology to address these shifting customer habits, arguably one of the biggest hurdles restaurant operators face is vendor fatigue.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

OCTOBER 15, 2024

The restaurant industry is acutely at risk in the BIPA space, as biometric technology pervades all facets of the restaurant industry in recent years from employee time-clocks to security to customer interaction. The constant evolution of technology is no doubt to credit. What it requires is a fulsome notice and consent.

Serving 418

Serving Restaurant Law Employee Relations Technology 418

Modern Restaurant Management

MARCH 31, 2025

As the restaurant industry continues to evolve in 2025, effective legal strategies are more important than ever for operators aiming to grow and scale their businesses properly. A strong structure built on a legal framework will guide your brand to grow thoughtfully, efficiently and without operational setbacks.

Franchising 221

Franchising Franchise Restaurant Law Cash Management 221

Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. What can restaurant operators learn from this experience?

Employee Relations 493

Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

JUNE 9, 2021

While our team is extremely excited about seeing each other in person, as a business owner, it‘s my responsibility to ensure we’re being safe, following appropriate CDC guidelines, and making the best decisions to protect our employees. Further, the Rockefeller Foundation found that 44 percent of 1,339 U.S.

Employee Relations 531

Employee Relations Management Management Insurance 531

Modern Restaurant Management

JUNE 8, 2020

.” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. If you haven’t already, prioritize updating your restaurant’s existing policies and operating procedures in writing. Employee well-being.

FOH 507

FOH BOH Front of House Food Safety 507

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Digitizing the order process brings speed to a restaurant’s operations.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

MAY 20, 2020

Some staggering statistics on the restaurant industry during this pandemic include: Restaurants, on average, laid off 91 percent of their hourly workforce and 70 percent of salaried employees due to COVID-19 related closures ( James Beard Foundation ). Covered Period. Reductions in Average Full-Time Equivalency.

Employee Relations 482

Employee Relations 2020 Back of House Small Business 482

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. This shift underscores the evolution of POS systems from mere transactional tools to comprehensive data hubs.

POS 324

POS Operations Loyalty Program Seasonal Menu 324

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 474

Technology Employee Relations Online Ordering Customer Service 474

Modern Restaurant Management

JANUARY 7, 2021

Every restaurant business needs some form of an employee handbook. It’s an introduction to your company culture and a road map for how to operate. It should serve as a guide for your employees to reference on an ongoing basis. This vital management tool is more than just a long list of workplace rules and regulations.

Employee Relations 519

Employee Relations Restaurant Law Information Reference 519

Modern Restaurant Management

NOVEMBER 19, 2020

Historically, food service businesses formulated a single year-long budget tailored to labor needs, food costs, average daily revenues, capacity levels and customer trends – all of which were in relation to historical results and relatively stable. Additionally, greater business predictability for operations should be expected.

2021 508

2021 Employee Relations Food Safety Customer Service 508

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

AUGUST 12, 2024

Restaurants are integrating AI in many facets of their operations to gain a competitive advantage. While there are a host of compelling use cases for AI in the restaurant industry, many restaurant operators today are leveraging AI to transform back-of-house operations. billion of those losses occurring in the United States.

Audits 449

Audits Back of House Employee Relations SEO 449

Modern Restaurant Management

FEBRUARY 27, 2020

For over 60 years, there had been no meaningful updates regarding joint employer status, leaving many franchisors and similarly situated parties wondering – is my entity liable as a joint employer for my franchisee’s/affiliate’s acts relating to employees? Determination of employee’s rate and method of payment.

Employee Relations 458

Employee Relations Hiring Government 2020 458

Modern Restaurant Management

MARCH 30, 2021

The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks. per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences. AI Voice Automation.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Culinary Cues

JULY 15, 2024

This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle. YOUR EMPLOYEES ARE YOUR GREATEST ASSET OR YOUR MOST SIGNIFICANT LIABILITY. So, here we are, fighting the effects of the disease of caring and knowing.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

APRIL 27, 2020

The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus. The document is meant to be used in conjunction with instruction operators receive from authorities during their reopening phase-in.

Food Safety 578

Food Safety Document Guest Recovery Download 578