7 Shifts

MARCH 23, 2022

When it came to employee scheduling, National Coney Island had about as many methods as it did locations. Executive Summary. Region: Great Lakes. Number of Locations: 16. Restaurant Type: Quick Service. Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce.

Front of House 369

Front of House Back of House Communication Employee Relations 369

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 5, 2020

“This alignment, along with TouchBistro’s global market leadership and powerhouse team of restaurant industry veterans, represents a great opportunity to get the proprietary capabilities we’ve built into our guest retention solution into the hands of significantly more restaurants.” TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution (Guest Relations). Situational Leadership. COVID-19 is redefining jobs (1).

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

7 Shifts

DECEMBER 16, 2021

To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. Even as dining rooms have reopened, the habit of pick-up and delivery has stuck, and restaurants have to adapt by staffing up on back of house roles. The Impact of the Labor Shortage.

Front of House 195

Front of House Back of House 2019 Outdoor 195

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

7 Shifts

APRIL 26, 2023

And fortunately, where I'm at, I do want to position myself to be in front of that growing change versus being reactive," For 7 Leaves, being in front of that growing change means a foray into mobile, which currently makes up 45% of their business. And so that's been the natural evolution.

Employee Relations 195

Employee Relations Customer Experience Leadership Front of House 195

Modern Restaurant Management

AUGUST 14, 2020

The brand is also on track to raise a quarter of a million dollars in funds for front line heroes by the end of September after ringing-in nearly $50,000 in contributions from their charitable Big Yellow Cup in just two weeks. All locations will serve guests via delivery through a virtual kitchen facility.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. PJ's Hopes to Open 187 Locations Throughout Florida in Next 10 Years. Tampa: Up to 50 locations.

Franchising 414

Franchising Franchise Catering Online Ordering 414

7 Shifts

AUGUST 16, 2024

On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. As of 2024, they make around $26.42

Management 195

Management Management 2024 Kitchen Safety 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” US Foods to Acquire Smart Foodservice. reducing to approximately 3.0x

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Hot Schedules

SEPTEMBER 3, 2021

Between payroll, ordering, reporting, and a mess of other paperwork, it’s easy for back-office operations to bog down crucial front-office efficiency. Moreover, your managers get better at their jobs when they can move around in the front of the house and can react to challenges as they arise. How to Stay Afloat.

Food Safety 147

Food Safety Back of House Front of House Inventory 147

Modern Restaurant Management

DECEMBER 27, 2019

“This acquisition is another demonstration of our strategy to acquire new companies to enhance product capabilities and extend our leadership in the vertical industries we serve,” said NCR President and Chief Executive Officer Michael D. . NCR Acquires Zynstra. NCR Corporation acquired U.K.-based

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., NLRB Approves McDonald's Settlements. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Modern Restaurant Management

FEBRUARY 21, 2020

Each Awards program (Restaurants and Chefs, Books, Journalism, Design, Broadcast Media, and Leadership) has its own subcommittee made up of industry professionals who volunteer their time to oversee the policies, procedures, and selection of judges for their respective Awards programs. Sushi Maki Ocean Tempura.

Brewery 348

Brewery Design Food Supply Equipment 348

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Restaurant365

JUNE 17, 2022

John Wang (no relation to Libby Wang) of Rocky Mountain Robotech said the software from his company turns a robotic server into a hostess, a runner, waitstaff and a host. If the restaurant not busy, the robot will sit by the front door waiting for the next customer to come into the restaurant. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. This is using the Chat in ChatGPT PROMPT: Act as an experienced restaurant trainer who is using ChatGPT to develop content and training activities for restaurant employees.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Black Box Intelligence

JUNE 14, 2023

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience. Unsurprisingly, many restaurant operators are feeling trepidation about what’s ahead.

Webinar 98

Webinar Employee Relations Point of Sale Customer Service 98

Future Food

APRIL 20, 2022

Food and hospitality services provide an opportunity to support relatable or ‘normal’ daily interactions, offering 3-5 critical daily touchpoints that elevate the standard of the workplace village experience through modern design and the provision of food and hospitality that supports wellness. Source: Future Food.

Hospitality 78

Hospitality Food Safety Front of House Food 78

Sling

MAY 24, 2023

Every restaurant should have an employee handbook. It’s a way to define the working relationship between employer and employee. Should some problem arise, the employee can’t use, “They never told me that,” as a defense because it’s written down in the employee handbook.

Employee Relations 88

Employee Relations Restaurant Law Information Back of House 88

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Modern Restaurant Management

JUNE 25, 2024

"As an owner, you are responsible for your livelihood, the livelihood of others, and it is a crash course in leadership in an area that we are still learning as well." " The most common problem new restaurants face is that they open undercapitalized, inKind CEO Johann Moonesinghe pointed out.

Front of House 447

Front of House Back of House Employee Relations FOH 447

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. " The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges.

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent.

Food Safety 362

Food Safety Website Management Customer Experience Employee Relations 362

Modern Restaurant Management

JANUARY 27, 2020

Replacing error-prone handwritten scribbles and shouts, Ultimate is a digital workflow solution, connecting the front- and back-of-the house directly with diners and creating a transparent view into their order status – whether diners order for pickup or delivery on Grubhub, at an in-store kiosk, or directly with a cashier.

Catering 306

Catering Mobile Ordering Customer Service Food Order 306

EATER

JULY 6, 2022

On the morning of February 7, 2020, office employees at the Stone Barns Center for Food & Agriculture filed one by one into meetings with management. When leadership began presenting these ideas to staff in 2019, a number of Stone Barns employees vocally disagreed with the new direction. Some came out crying.

Agriculture 246

Agriculture Education Leadership Employee Relations 246

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 305

Online Ordering Hospitality Education Design 305

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. The film reveals a concerning statistic from a 2013 study by the Office of U.S.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. New & Notable spotlights the latest news restaurateurs need to know.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

7 Shifts

NOVEMBER 3, 2022

When my friend was 22, she served at a steakhouse that mandated short dresses and heels. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. She promptly quit. These accounts may not shock you. Things don't always improve once you're the boss, either. Remember me?I Broccoli Hot Dogs!Beet

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

OCTOBER 23, 2019

In this edition of MRM News Bites, we feature The Local Culinary, Ordermark and DoorDash, Lavu and Omnivore, Revel and 7shifts, Tocaya Organica and Postmates, bd’s Mongolian Grill and Lightspeed POS. Local Culinary Expanding. Led by Alp Franko, The Local Culinary also expanded from eight to 20 concepts, based on popularity and demand.

Point of Sale 193

Point of Sale Customer Experience Customer Service Front of House 193