Wed.Nov 08, 2023

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7 Brilliant Ways to Manage Not-So-Great Restaurant Reviews Online

Restaurant Engine

Respond promptly to every review you get – both the negative and the positive. Did you know that research from Northwestern University found that nearly 95% of people who read a negative review online avoid that business? Everyone gets a bad review here and there, but what can you do about it? It is possible to sway public opinion by giving an honest, thoughtful response.

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How Staffing and Recruitment Futureproofs F&B Growth

Modern Restaurant Management

Following the removal of COVID restrictions by the World Health Organization (WHO) in May of this year, food and beverage (F&B) remains one of the industries best positioned for unprecedented growth; the road to pandemic recovery has affected the revenue and profit models of every restaurant or F&B operation; and while the current environment is forcing leaders to think outside the box, become strategically creative (and therefore more responsive), the fundamental landscape of the indust

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A third major Burger King franchisee declares bankruptcy

Restaurant Business

Premier Kings, a 172-unit Alabama and Georgia operator whose owner died in 2022, declared Chapter 11 bankruptcy protection, citing substantial operating losses.

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Customization at its Finest: Tailoring Your Online Ordering System

TastyIgniter

Maximize your restaurant's potential with a user-friendly, branded online ordering system. Streamline operations with strategic pricing, diverse payment options, and efficient order management to enhance customer satisfaction and stay ahead in the competitive food industry. Leverage personalized menus and flexible pickup and delivery options to cater to customer preferences and drive repeat business.

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Join Full Course Navigator: Your Path to Professional Growth in Restaurant Leadership

Full Course Foundation is dedicated to nurturing excellence in restaurant leadership. Our Navigator program offers a wide range of resources tailored for professional growth. From high-quality training to personalized coaching, Navigator equips restaurant leaders with the tools they need to thrive in their careers. Unlock your potential with three months FREE access to Navigator by Full Course!

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One Fair Wage's alternative to ServSafe draws fire

Restaurant Business

A beta version of the $5 food-safety training program needs to get rid of some bugs, says an expert on the topic. But its producers say the issue is politics, not a dispute over best practices.

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What to learn from two brands dubbed 'the next Chipotle'

Restaurant Business

Cava, the newly public fast-casual chain called "the next Chipotle" by investors, and Noodles & Co., which held that title a decade ago, just reported two very different quarters that are a study in contrasts—and offer a warning for Cava.

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A Toast to Tomorrow: Wine Innovations for a Sustainable Future

Sante

With climate change threatening the wine industry due to changing temperatures and droughts, how we grow grapes will likely have to adapt to remain a viable industry.

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A look at the state of the restaurant labor market

Restaurant Business

A Deeper Dive: Brian Miller, CEO of management consulting firm Patrice & Associates, joins the podcast to talk labor in the hospitality industry and how to keep good workers.

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Netflix’s Acclaimed ‘High on the Hog’ Returns for Season 2

EATER

New York chef DeVonn Francis in the new season of High on the Hog. In four new episodes, host Stephen Satterfield heads to Atlanta, New York, New Orleans, and Los Angeles to explore Black foodways High on the Hog , the much-lauded Netflix series that centers around African American culinary history, is back for a second season later this month. High on the Hog is based on a book written by food historian Jessica B.

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Individual Development Plan Template

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

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Boost Consumer Interest And Sales With Functional Beverages

Restaurant Business

As consumers continue to prioritize better-for-you foods and beverages, restaurant operators have a big opportunity. By tapping into diners’ desire for drinks that offer additional benefits beyond just tasting good, restaurants can boost their bottom line and encourage repeat visits. But with the array of beverage options out there, it can be tough to wade through and decide what to add to the menu.

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With Historic Strike, Detroit’s Casino Workers Demand Their Share of the City’s Booming Gaming Business

EATER

Unionized Detroit casino employees say they stuck it out through the pandemic. Now on strike, they want gaming companies to make good on their promises to stand by workers.

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Wonder partners with Nestlé to grow its B2B business, WonderWorks

Restaurant Business

The agreement includes a reported $100 million investment from Nestlé, which will help Wonder bring its unique model to other foodservice operations.

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Domaine Bousquet Sparkles!

The Wine Knitter

The holidays are quickly approaching, and menus are in the making. Why not get in the spirit with a glass of bubbly? Opening a bottle of good quality sparkling wine that retails for $18 is a no-brainer, especially when pouring a glass just for me! ​Domaine Bousquet is no stranger to my website. It is a family-owned winery and Argentina’s largest producer and exporter of organically grown wines.

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Steak and Ale to make long-awaited return in April

Restaurant Business

After succumbing to bankruptcy in 2008, the casual-dining pioneer will open in Burnsville, Minn., next year.

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How Heirloom Market BBQ in Atlanta Makes Gochujang Beef Ribs

EATER

These beef ribs get marinated for 12 hours before going into the smoker When former K-pop star turned chef Jiyeon Lee and chef Cody Taylor teamed up, their natural inclination was to combine their two strengths, opening a restaurant that merges Southern barbecue with Korean-inspired sides and flavors. “Being as Southern and Texan as I am and being as traditional Korean as she is, for us to do it was a natural thing,” says Taylor.

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Dutch Bros' strong margins give the company flexibility as wages are set to soar

Restaurant Business

The drive-thru beverage chain’s shop profit margins soared last quarter, to 31%, thanks to a combination of price hikes and efficiency. It will help with California wages set to increase next year.

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Colorado Restaurant Labor Laws 101: What You Need to Know

7 Shifts

If you run a restaurant in Colorado without clearly understanding the labor laws governing how you do business, you could be setting yourself up for trouble. Consequences might include lawsuits, fines, and closures—like this cafe in Castle Rock that got shut down for 30 days for refusing to follow social distancing orders during the pandemic. But Colorado has some specific guidelines regarding payment and overtime for restaurateurs to be aware of, and depending on your location, you may ev

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Young workers are skipping lunch more often, a new report finds

Restaurant Business

ezCater has published its second annual Lunch Report, which reveals that employees, particularly younger workers, are skipping lunch more often, despite the benefits associated with taking a lunch break.

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New Orleans Urban Farmers Prepare for Overlapping Climate Disasters

EATER

Mina Seck, community food manager of Sprout NOLA, works with mostly small-scale farmers throughout Louisiana who lack crop insurance. | Lizzy Unger Long a fixture in the city known for helping farmers in the aftermath of hurricanes, Sprout NOLA is working to expand its efforts in anticipation of a range of unprecedented climate disasters in Louisiana, like extreme heat, drought, and saltwater intrusion This article was produced in partnership with Nexus Media News and Civil Eats.

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Chili's sells a lot of tequila and other takeaways from the Global Restaurant Leadership Conference

Restaurant Business

Danny Meyer's big regret. Why so many economic headlines are contradictory. And don't forget to reallocate your AI labor savings.

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Putting It All on the Table

EATER

Dina Ávila/Eater Arranging a table isn’t just about accessories — it’s about attitude. The way we approach both is changing. The tablescape, a concept once reserved for prop stylists and wedding planners, has lost its fuss. In the past few years, it’s become a focus of how-a-cool-person-does-it service journalism and product lines — and, of course, social media.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Consumers tighten their restaurant budgets, but mainly on the margins

Restaurant Business

Lower-income people are clearly pulling back, while higher earners and families show resilience, according to new data.

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Mellow Mushroom updates its look for the digital age

Restaurant Business

The pizza chain’s first rebrand in its 50-year history was designed with online ordering and Gen Z in mind.